Ferguson Bath, Kitchen & Lighting Gallery

BEWARE! Build.com/Ferguson does not deliver your appliances into your home! I purchased a lovely Bosch refrigerator from Build.com. Today it arrived by truck and the driver informed me that they weren't "allowed" inside my house and the refrigerator could only be left outside or in my garage. This is ABSURD. No one buys a major appliance and then assumes they have to get it inside their house and hooked up. This isn't an UberEats order. Furthermore, at no time in my communication with Build/Ferguson was it explicitly stated that this was their (ridiculous) policy. I got a pop up suggestion to purchase an additional water line but no mention of "and btw, you're gonna have to figure out how to get this thing inside your house". Build/Ferguson required that I call them to verify my purchase (not sure why) and I got emails regarding my purchase and tracking. At no point did Build/Ferguson say anything about only being able to bring it up my driveway. When I called Build.com Customer Service I was on hold for ages. After about 10 minutes, I looked up the nearest Ferguson Showroom which happened to be less than 10 minutes from my house. While I was still on hold with Build/Ferguson, I got in my car, drove to the Ferguson Showroom, spoke to a person there (said they can't help me but would "look into it"), left the showroom, stopped to fill up my car with gas, and drove all the way back home -- all while I was still on hold. The showroom person also told me I "shouldn't have bought it online but from here instead". How exactly was I to know that the online Build.com BY FERGUSON was somehow NOT FERGUSON. I have purchased appliances from high end appliance stores, Sears, and Costco. Never have I had such a bizarre and ridiculous delivery. The delivery driver told me she has customers who are "shocked when I tell them I can't deliver it inside. This happens all the time". THIS IS NOT A ONE-OFF EXPERIENCE. THIS IS STANDARD FERGUSON POLICY. DO NOT BUY YOUR APPLIANCES FROM BUILD.COM by FERGUSON.

Ferguson is a step up from the big box store... and in a small bathroom remodel I appreciated finding the fixtures and accessories that made my project stylish. They work with the home builder on pricing and ordering; it's refreshing to get follow through service, attention to special orders and help for the same price. They stock what I needed and it was easy and quick. A nice surprise!

IF I could give NO stars I would. We purchased appliances and lighting from Ferguson’s at our general contractor’s recommendation. It has been a complete disaster. Our appliance order was incorrect and now we are back in the supply chain queue. Further, there is NO communication from Ferguson’s at all. once you order and pay you are forgotten. Any update you want on your order you have to initiate. They did not tell us that the hood we ordered was discontinued from the Manufacturer. We found out on one of our many calls to Ferguson. We purchased a hood direct from the manufacturer and received it in one week. Then 7 months later Ferguson tries to charge us for the “discontinued” hood. The lighting we purchased was broken and had to be replaced. You should go direct to the manufacturer so you can be sure your order is correct and go anywhere else for lighting or appliances. Horrible experience.

We ordered ~$50k in kitchen appliances with Ferguson in the summer of 2021. This is not the first time we have remodeled a home (and not our first time with Ferguson) but it will be our last. The supply chain issues exposed the complete lack of coordination between departments at the San Antonio TX Ferguson showroom. We were consistently given changing and contradictory status updates. The worst part is we are still waiting to have the blower installed for our kitchen vent hood. Ferguson's surveyor messed up the measurements, and we will have to adjust the hole we already cut in the side of our house. Even more appalling is Ferguson is now telling us they do not install external blowers. Never told us this before...never again will we use Ferguson. Subsequent to posting the review Ferguson management contacted us and rectified our final issues to our satisfaction. I am changing the rating to reflect this action.

We spent more than $82,000 on cabinets, lighting, plumbing and appliances from Ferguson and this is the service we got... They installed kitchen cabinets that were two different colors and finishes. They came out to our house to verify that and ended up arguing with us and telling us they are the exact same. 90% of the lighting and plumbing acccenceries are crooked. Bathrooms faucets loose.... Take a look at these pictures... Beyond disappointed. Never shop with Ferguson again!

We have been working with Ferguson for years and always find it very easy to bring our clients to the Golden Valley, MN showroom for selections. Gail has been very helpful, thank you!

Awful customer service. All of my items that I ordered were wrong and NO ONE will call you back. I spent over 20K and they don’t care and will not fix the issues. I would not shop here again.

I ordered faucets online and thought everything was fine. After a few days I was looking at my credit statement online and noticed the order was pending as there was no reason for this. I called to ask. My order had been rejected they had no reason for this that they would say. My credit is excellent. The thing is they never even let me know that the order wasn't coming. I would have been waiting for weeks. That is unacceptable. Businesses should be responsible and do their job. This incompetence has become an epidemic in this country. I learned in business one unhappy customer costs a business at least a hundred more. Trust me I have told everyone I know about this.

I visited the Ferguson showroom in Lakewood on Saturday, October 24th, and was assisted by Aaron Smith. I was looking to match an accessory to a pink Crane toilet and my plumber suggested trying Ferguson. My thanks to Aaron who took the time to help me pour through several color charts hoping to find a match. I settled on what looked like the right color and found it was in stock. Aaron told me I would receive my order on Tuesday following. True to his word, it arrived on Tuesday and I held my breath as I opened the package hoping to find a match. Thank God it was PERFECT. Bless you Aaron.

Winter 2020 Went into Ferguson's, Fairfield NJ (formerly Karl's with a bad reputation) just to look. Ended up purchasing all of my kitchen appliances for a remodel either from the back room or floor models. NB - I'm a semi-pro chef. Mr. Tyrone Pemberton was patient and not pushing the high ticket items vs. floor models, etc. He did suggest coverage for my appliances and I agreed to 5 yr. ins. for them all. This proved very useful for the subsequent couple of items the range needed and for a refrigerator ice maker repair. Ferguson's customer care was very helpful. I didn't mind waiting a bit for the parts because in the end I saved quite a bit of money and 1 year later just love my purchases.

Actually really knowledgeable resalable staff that actually takes care of business. Best show room I have been in in 40 years as a designer builder.

We went to Ferguson's at the recommendation of our contractor. We were greeted by William Ward. This is the guy to ask for. He was so friendly and helpful. He is very knowledgeable in faucets, sinks and appliances. I wanted a short apron farm sink. It was difficult to find available anywhere, but William found it. Don't be intimidated when you walk in and think you can't afford anything there. Prices are reasonable and they will mark down items that they are able to. I would highly recommend checking out Ferguson's!

I have to agree with the negative reviews- similar to other showrooms in Tampa, Fergusons clearly targets high end customers and builders while ignorant of who may be a high end customer in disguise, lol. I needed a laundry faucet that was less than $100, and was treated like the maid sent in, and ignored for the most part as I browsed for items for my upcoming renovation project for my home in Beach Park. I also bought a faucet for bathroom because it was on clearance and beautiful but by the time I used it and the sprayer didn't work I was out of luck. No support or help, even through it was originally a $700 faucet- so caveat emptor.

Corey Williamson is our point of contact. We appreciate his superior customer service and attention to detail. We need more like him in our industry. Best regards, Brian Peak Market Homes

Could Not Be More Pleased ... with the products that the fabulous Angie Farmer helped us select for our kitchen renovation. She took the time, and had the patience, to guide us to exactly the right “finishing touches” for our project. Especially love the pendant lighting !! We will definitely return in the future - and ask for Angie !!

Terrible service. My experience was very different than that of the builders and decorators reviews. Perhaps they get preferential treatment, unlike the general public. We spent over $50K on appliances when building our new home. Sales staff happy to close the deal, but service is another story when brand new appliances fail to work. It seems to be the mission of the Customer Service representatives to find fault with the customer or installer rather than help to remedy the situation and do the right thing. We kept getting turfed from our sales rep to an unknown Customer Service person when our complaints regarding brand new defective appliances went unanswered. Instead of taking responsibility for conducting an investigation and speaking to the various individuals involved, Ferguson's instead insisted we the homeowner and buyer provide all the footwork. For the few dollars worth of service we have fought for or been denied, we do not intend to utilize Ferguson's again nor will we recommend them to others.

Very professional service and nice customer service, we definitely recommended them to friends and any of our future clients for remodeling projects.

Last month we scheduled an appointment with an associate for a major home remodel. We spent about two hours with him going over items for kitchen and bathrooms. Seemed a little disinterested but ok. Said he would have proposal and bid for us in a few days. We never heard from him and have purchased our items elsewhere. This has been a $100k remodel. Used them several years ago for master bath remodel and service was awesome.

As an industry professional, we highly recommend Ferguson Bath, Kitchen and Lighting Gallery. They are a great company to work with for your home needs.

As a General Contractor, I enjoy working with Ferguson. I never hesitate to recommend them to my clients. Great products, great people and great service.

I have used Ferguson over the past 3 years for sourcing and purchasing fixtures and appliances for my clients. I love going to Ferguson because they stand behind the brands that they represent and have stellar customer service. They are able to offer guidance and support in selecting fixtures with the right functionality as well as facilitating returns and exchanges when needed.

Ferguson has a fantastic selection and variety to choose from. We feel confident when we bring our clients to Ferguson that they'll find excatly what they are looking for with options that appeal to families in starter homes all the way to individuals designing their forever home! Thank you Ferguson!

I have worked with Ferguson consultants on several residential projects over the past two decades. I appreciate the many items to choose from among many moderate and top-end brands. I have never had a challenge with returns. The inventory/availability of items is consistently good. I can and do have my items shipped by ground mainly. I found the sales people on the floor helpful albeit overwhelmed by so many customers that patronize the showroom and take more than 20min to facilitate these referrals by builders - but the sales people do acknowledge us and come by to check on us as we navigate the items among the beautiful displays. We found every member of the staff knowledgeable of the products they sell and inventory availability. I have worked with many quality plumbers from different companies and all have recommended that we stick with Ferguson to buy fixtures as the quality and materials used in Ferguson's items is better quality and less problematic than the same brand/style offered thru big box stores. Great after sales support as well. They maintain a record of past orders so I can easily find the same fixtures for new projects. You pay on average 25%-40% more for items thru Ferguson, but my plumbers will attest that the inner workings are much better than the cheap plastic inner workings of same brand sold in big box stores. Also, I have wonderful counter sales support among the plumbing fixtures and parts branches in my area. Highly knowledgeable staff that give customers the personal attention and support to navigate most any project involving plumbing and hvac.

Had an experience once before with Fergusons. I bought a four piece kitchen suite for a condo rental of ours. They have some beautiful items, but I wanted to stay midrange in price, to which I received an immediate ‘attitude’, like I wasn’t important enough to spend much time on...just fill the order & “move on over for my important customers!” Now I’m doing a full 3bd condo remodel & I would not go back. Fool me twice, shame on me! It seems like all the horrible reviews here (& there are many!) are immediately followed by some design company‘s terrific review, which tells me one thing: Fergusons is interested in working with designers, builders & others that can bring them repeat customers! Sorry, not good enough for me. Of course, the designers love working with Fergusons; they get all the attention & good service. It’s just so darn obvious! Well, no thanks. I happen to be a Ferguson (not from same family), and we were raised with great integrity...some of our own must’ve missed that part! I wish they had a different last name!

I never in my life have written a review but I am just shocked at the nonexistent customer service of this place. The showroom is beautiful, that's all. I walked in on a Monday and told the receptionist I was looking for shower hardware. She was nice enough and said she'd have someone come help me. I waited and looked around for about 15 min. Then I said I'll just come back with my husband (I was not irritated by this visit and had also seen a bathtub I liked). She told me the name of the bathtub and I left. I came back the next day with a friend to purchase just the bathtub. As soon as we walked in I stated that I'd like to purchase the tub, they said "ok, I'll find a rep to help you" we proceeded to look around the entire showroom for about 20-30 minutes and walked past many employees who were not with customers, not one asked if we needed help. We walked back up to the front again and told them we just needed someone to charge me for the bathtub. Someone did help within 5 minutes, she charged me and set up delivery from 9-11am the following day and I thought the total sounded a bit off but my baby got fussy and I figured it was the tax and I'll check the receipt in a bit. Well I never got one, not even by email. Then at 7:30 am the next morning the delivery driver calls and tells me he's at my new home and no one is there. I explained to him that I told the girl 9-11 multiple times and that I would not be at that home before 8:30 as I don't live there yet. He said he'd check, he never called me back to confirm a new time. I had to call the show room since he never answered his phone at 10 am to be sure my contractor would be there. Then I called Saturday to tell them I never got a receipt, they emailed it to me later that day and i was over charged, granted it was only $25 ish. I called Monday to tell them and they guy said they'd refund the difference and here we are a week and a half later and they still have not refunded the money or called me. I will never shop there again and would not recommend it.

We have been to the Ferguson showroom at West Palm Beach we were renovating a kitchen the laundry room and four bathrooms and our budget was pretty good. Our goal was to spend a hundred thousand for the renovation we would go over if we had to we had too. We went to the showroom here in Palm Beach having already been to the Boca showroom we were treated very poorly by the ladies that work there and we left. We did our renovation elsewhere and I was happy to have not used Ferguson I was shocked by the attitude of the employees as I have a background in sales

We love working with Ferguson. We know that they are dedicated to their clients, and we can trust them to get the job done quickly, professionally, and with high attention to detail. We look forward to continuing to do business with them!

The RamseyNJ showroom needs to show some manners. I went in there a few times to look, and the whole crew was in the back eating lunch while another woman and I walked in, and no one got up to greet, ask us what we wanted.....so we both left together. And the same thing happened a few times. Very snobby place. The one time another sales person was visiting from their Norwood showroom, I did end up buying my bathroom lights. She was delightful, helpful, and knowledgable....unlike the usual people in that showroom. I had a whole condo renovation going on, but would never give them my business! I went to another recommended bath showroom and purchased my entire bath..freestanding Opalia tub, all faucets, vanities, toilet with bidet.....and they never cared enough to even ask me if I needed help! Their loss. I blame the management for very poor training and customer service.

I purchased a Blanco Torino pull-out spray kitchen faucet 6 years ago. I recently went back to the showroom and discovered that I was no longer in their database, as their database did not go back that far. Blanco does not stamp an identifer or model number on their faucets, so it was important for me to have invoice information later on when parts failed and I needed to order new parts. That information is good for both Ferguson a me, as they make money selling me the part, and I am able to get the part. With computers today and cheap storage, this is an easy and inexpensive thing to do. Customer information is a valuable asset. Ferguson is a good company. The Blanco faucet I purchased from Ferguson (no fault of Ferguson) is so bad I have to throw it away after only 6 years because Blanco does not stock their one-of-a-kind flex hose, which is made in China. Blanco is a German company, and their parts are designed in Germany, but they are not made in Germany. By contracting to Chinese companies, they lost their quality control. Flex hoses, and I had 2 of them, should not last only 3 years, especially if I seldom flexed them. Having been in the plastics industry, I know how reprocessed plastic and fillers can be added to the product undetected - and over time, has put a lot of companies out of business (RubberMaid?).

As a professional in the industry, we love working with Ferguson because of their hard work ethic. If we have a question or are in need of a quote, Ferguson always responds within the day, usually within the hour. Their excellent customer service speaks to their success. Thank you, Ferguson!

Brian was very kind and attentive while I was purchasing my sub zero/wolf suite. Then the service went down from there. My appliances were finally installed in July and I have had to call for service on the microwave and single oven. Tonight as I was getting ready to start my new Asko dishwasher it fell out of the cabinet along with the screws holding it in. While retreiving the screws, I noticed rust in the bottom of the dishwasher. Laying in the middle of the rust was a screw!

We have worked with Ferguson for many years at Design West. We are consistently impressed with their professionalism and selection of product.

Tracy Robertson and Kevin Strunk are spectacular!!! My company has been using Ferguson forever, but these two are our "team" and honestly, I don't think we would purchase fixtures at all, if we couldn't work with them. Customer service, product, communication, delivery, backing up their products when things aren't as they should be - you name it. Thank You!!

I would recommend against this company - period. Terrible installation and follow through. While they were kind enough to credit the installation on the five major appliances I purchased, after many, many months, all the issues are still not resolved. Initial problems included stripped screws, leaking gas line, bent doors, faulty appliances and improper instations. Now the factory is involved, sending third party service to repair and replace parts and entire appliances which had problems since day one of the remodel. Stay away!!!

Starwood Custom Homes has partnered up with Ryan Spotleson and his team here in the Phoneix, AZ market and they are fantastic to work with! Ryan, Sarah and Melissa are super knowledgeable with all the products they offer and always have our clients best interests at heart. They are never trying to up sell but rather trying to find the right products at the right price point to put a smile on our clients face. They are also very organized and their follow through is impeccable. Thank you Ryan and team for all that you do for our Starwood family.

Ferguson's has good products, but absolutely terrible customer service. In the future I would buy from an out of town source rather than deal with Ferguson's again.

Good selection and showroom has a lot to see. They have parts to fix stuff and a lot of stuff in the store too.

Weeks & Mitchell Construction uses Ferguson for our lighting in our residential remodeled homes. Their excellent communication skills and design ideas are just a few reasons why we love working with them. Highly recommend this company!

Ferguson is one of our trusted Industry partners. Bobby Masseur, our Ferguson account manager, has been an outstanding partner to us. The customer service we receive has helped us continue to create a 5 Star Experience for our clients. Part of our process is going to the Dana Park location and meeting with our showroom consultant, Lissa Steele, who works hand in hand with our in house Design associate to help fulfill specific design requirements for our clients. We always recommend and use Ferguson for all of our projects!

Ferguson has incredible customer service, great products and fast turnaround. They have always taken great care of me and my team

Purchased 50k+ Wolf/Subzero appliances Aug 2016 for full kitchen remodel. Installers first chipped my countertop and they did replace. Next, installers ruined my brand NEW wood floors in front of the refrigerator. We had a wood floor expert give us a quote for repair and factored reasonable costs to move out and move furniture during repair. Ferguson sent a non wood floor expert (adjuster?) that decided we could repair NEW wood flooring for a quarter of our estimate. We are still living with large indentions in front of the refrigerator and still dealing with this a year later. Service is fantastic on initial sale. Follow up service is fair, installation service is unacceptable. Be careful!

Very Friendly and seems to know their stuff. Had some questions and didnt feel put off in any way. Top notch in business presentation and skill set.

We had a wonderful experience with Michelle at the Ferguson location in Jacksonville FL. We are near completion on our new home and have purchased all of our plumbing, appliances and some lighting from them. Everything has gone as scheduled and customer service has been excellent from everyone involved in the follow up of our products.

I have worked with Ferguson on several projects over the past few years. Their customer service is excellent. They are always there to answer any questions and help me find the best product for my clients.

We love using Ferguson for our projects! They are a professional group of individuals with an extensive line of products that seems to always have something to fit our clients needs. We have used them for years and will continue to use them in the future!

We love to send our customers to look at their showroom and pick out bathroom fixtures. They have a very nice set up to build you dream bathroom or kitchen. The sales team is very informative and personable. This company is very easy to work with.

Ashli is fabulous at making recommendations for both traditional and modern styled plumbing packages. I always look forward to working with her and incorporating Ferguson as an essential vendor on my client's projects.

I would like to compliment the Ferguson showroom in Hilliard, Ohio. They offer a fantastic selection and a knowledgeable sales staff. I would like to especially thank Kaitlyn Pierce for all of the help over the years. I would recommend anyone who is looking for fixtures to visit the Ferguson's showroom to see what they have to offer. I truly enjoy taking my client's there to make their selections for their dream spaces!

I love taking my clients to Ferguson. The showroom is beautiful, the selections are vast and the sales people really know their products.

I have used Ferguson on a number of projects over the years. Their customer service has always been exceptional. I highly recommend Ferguson to all of the clients that I work with.

I was really impressed with their showroom. We already had an idea of what we wanted but as soon as we started to see so many beautiful things we started changing our minds as to what we really wanted for our home. Great place to awaken your creative side.

I send majority of my customer to Ferguson's Delaware to finish up their bathroom or kitchen projects. I have heard nothing but good feedback from my customers!!

Was very happy with the initial quote of remodeling of two bathroom projects. Went to confirm my entire order but was told the master vanity was not available. Changed the order to a different vanity quartz counter tops and two sinks. Paid the bill, was told order would be delivered on 4/14/17. Order was not delivered. Plumber sent home. Called store and was told that the order was not complete master bath vanity not available until 6/1/17, shower fixtures to be sent on Friday. I have no idea what inventory i signed for today just a list with #'s the delivery man saud that he had no idea. Tomorrow i will go and cancel the master bath vanity ? Sinks and Quartz counter top. I was told I am very sorry about this matter. Sorry does not work when remodeling a whole house.

We have sent many customers to Ferguson for their great customer service. We have not done business directly with them, but our customers have always been well taken care of. We like to do business with great companies we can count on.

It is always a pleasure to work with Ferguson. Their customer service team is extremely reliable when it comes to providing lengthy quotes and processing orders and returns. Their products are of the highest quality and their inventory is abundant. We will be working with Ferguson on our future projects!

Just beautiful! Love the color and design Lots of faux crystals in various shapes. My friend hung 3 in different lengths because she wanted a bigger display. I live in an apt and I have no where to hang an electric chandeliere

We have sent many clients to them to pick out fixtures for their kitchen. The showroom is very nice and the staff has been super helpful. They go above and beyond making sure our clients get exactly what they want.

Amazing company to work with! Angie does above and beyond for us and our customers! Donnie is our go to for on site planning, site meetings and project management. Their products are great and customer service phenomenal!

Our Architectural firm has been working with Ferguson Bath, Kitchen, & Lighting, specifically the New York City Showroom for years. They have always proven to be professional and have always been extremely helpful and responsible. The line of products they represent is extensive and I have never had a complaint from any client regarding their service.

Ferguson carries high-end products but that doesn't mean we regular people can't afford to shop there. I wasted too much time looking for things at the big-box stores and never finding exactly what I wanted. I had purchased an under the counter ice-maker from Ferguson at the suggestion of our plumber so on a whim I stopped by to see if they had the kitchen & bath sinks I wanted. Courtney asked if I needed help and I was thrilled not to have to navigate the showroom on my own. She found exactly what I was looking for and I was on my way in mere minutes. About the showroom: It is amazing! So many beautiful things to see!

After stopping in the impressive showroom I found some exterior light fixtures I wanted. A couple months later I called and left a message asking them to call me back as I wanted to check available sizes. They never returned my call. I went back to the showroom two weeks later. There were two people working, both occupied with other customers. Neither one acknowledged me at any point. I waited 45 minutes until someone left to be taken care of. I placed my order and was done in 10 minutes. I cannot imagine running a business where the culture of the employees is so rude and indifferent to potential clients. I would only return if I was desperate. Light fixtures were a "ten", customer service a "zero"!

Ferguson's has been out go to plumbing suppler for years with over 200 jobs under their belt with us. Service is great, always ready to assist us and selections are 2nd to none.

This is our go-to showroom when working with clients. Each time we step through the door with a client we know the staff will be approachable and knowledgeable. We're here so often that we've become close with the staff and consider them part of our team.

I have worked with Ian Noble on several projects at Ferguson's and he always takes the time to help me price and find the right items for my client's needs. Fergusons has a huge selection to choose from and is very competitive in their pricing. They are my first choice when looking for plumbing and lighting for my clients.

We use Ferguson for most of our projects plumbing and lighting fixtures. The Ferguson team is very professional and our clients are very happy with their services.

Stopped by this plumbing store after receiving a recommendation to check here for some supplies that another store did not have in stock. I was here with a friend of mine who is opening a new restaurant. We're not plumbers and have little knowledge of the supplies we were picking up. The store shelves are labeled well which was helpful in helping us find what we needed. The staff was also helpful and knowledgeable. This store was cleaner than other stores we had been in and the fresh brewed coffee wasn't bad either! ;)

We send all of our customers to Fersuons to look at plumbing and electrical fixtures. We have been working with them for years now and highly recommend them.

Ferguson in the Design District is a great partner in both design and supply aspects of our business. Laura and Kelly are great with our clients.

Got a compact driver. Very powerful and good build quality. The bundle makes it all items I need for my home projects. I used them the second day I got them to build my dog a dog house.

Ferguson Bath, Kitchen & Lighting Gallery (Pinellas Park, FL) exceeded our expectations both with their sales associate (Margaret) and installation team. Our kitchen and bathroom renovation was all done remotely from another state, without any issues, within budget and no service delays. They accommodated the multiple stages required for our appliance installations! Top selections that we needed for our appliances, lighting, plumbing, and bathroom fixtures/accessories. Amazing staff and legendary customer service! We highly recommend them.

The employees at Ferguson have been as easy and helpful to work with as any I've ever experienced. They are at the top of their game the entire way through the home building process and provide a seamless customer experience. I would highly recommend them again and again.

T.R. Builder has enjoyed a long-standing working relationship with Ferguson Bath, Kitchen & Lighting Gallery. They are simply the best partner to work with to help our homeowners achieve the looks they desire! From traditional to contemporary design, Ferguson has it all! Our most recently completed project, a Master Bathroom Repair, is just one example of many!!! Thank you for all you have done and continue to do to help our homeowners!!! ~The T.R. Builder Team

At times, being a small Home Improvement Business owner can and will get "extremely challenging", but my relief comes in when I call my Ferguson Rep's Linda Mitchell and Sabrina Garcia from the Wilmington, DE showroom location, all the worries regarding materials pricing needed for our kitchens and bath remodels end right there and then! In matter of just hours my bids are ready to be sent to our clients for any of the following remodels; Kitchens, bath, powder rooms, outdoors cooking, refrigeration, general lighting, water heaters, sump-pumps, specialty water filtering systems, all plumbing parts/fittings are good to go! Ferguson Enterprises is simply an "Awesome Supply House", unlike the box store centers and internet "miracle offers" as a contractor we can count on quality stuff delivered right to our job sites or our shop. Teresa Faria, Project Manager/Estimator - Honey, Fix It Inc (We Fix What Your Honey Doesn't)

As a Bergen County Interior Designer I have used Ferguson for many years.I have always been very happy with their products and service. Pirrello Interiors

We used Ferguson's in our custom home ... Appliance package approx $35,000 plus fixtures. While initially comfortable with the products and service, after moving into our house We would absolutely NOT recommend Ferguson's to anyone. We had A Lot of issues upon installation. The fridge leaked warping our new hardwoods, the ice maker still weeks later makes a loud humming noise (still waiting on new pArt for that repair) and our brand new dishwasher needed some new computer part to run (a fact that took multiple service calls to discover). These problems were annoying and disappointing but the customer service after the fact has been non-existent. As in no call or email back period. We would never buy from here again and would not recommend to a friend.

Legacy Builders has a long relationship with Ferguson for good reason. They offer quality product and selection to our clients. With that they have the knowledge and experience needed to help them make these decisions.

We have used Ferguson for many years. The showroom is unbelievable and the customer service is above and beyond. They have been great to work with and we look forward to many more projects in the future!

We have been working with Lisa at the Aberdeen, NC location for 6+ years. They have always been able to provide excellent customer service for the construction firms as well as my home owners. I always feel like my clients are in good hands and the showroom is fantastic.

If I had know about Ferguson before I made the dreadful mistake of contracting Hagerstown Kitchens, I would have been in much better hands. If I could give Hagerstown Kitchens 0 stars I would. Customer Service is dreadful and just try to get anyone to take action when something goes wrong. The OWNER doesn't even call back even after leaving seven messages. The woman that designed my kitchen (who claims to be in the business for 17 years) made a lot of mistakes that could have been avoided and was rude to me when I tried to get her to fix the problems. Quite honestly Hagerstown Kitchens prices are too high, and the gadgets that open and close the drawers and doors break often and have to be replaced. Should have gone to Ferguson and saved a few thousand$$$ as well as a lot of headaches.

Our Hammer Design Build & Remodel has been working with Ferguson showroom in Rockville, MD for many years. Their representatives are amazing to work with. Very knowledgeable and helpful with every client and design team.

My wife and I visited this store couple of times because of recommendation from our interior designer. This store has amazing lights and wonderful kitchen items. Great product availability! The only thing why I did not gave them 5 stars is their customer service. The person that helped us really had the attitude that we were taking too much of her time. But anyway we ended up buying lightning for our new house there, and we are very happy with the purchase!

Working with the sales team at Ferguson on Madison in Sacramento allows me to identify the ideal fixtures for my projects. I really appreciate the effort the reps put in to assist in finding the best assortment to each individual remodel or project. I'm able to present accurate information to my clients concerning materials, costs and delivery. The team is quick and responsive!

Ferguson supply is an area leader in the fixture business. Their showrooms are located through-out the area and beautifully and creatively showcase their fixtures. Nicole exemplifies the type of customer service we not only look for, but is characteristic of many associates that are a part of the team.

We purchased a professional faucet, faucet for hot water, water filter, hot water heater for under the sink, and elkay sink at Ferguson. I was at the showroom 2x - once doing recon and the second time with my husband to finalize. Everyone we met was very warm and VERY helpful, even when I called back to double check on our sink measurements since our kitchen designer said it wouldn't fit (it fit perfectly as the reps at Ferguson said it would). Items arrived on time. Excellent experience, would shop here again and am happy to refer others here. Thanks for the great experience! I LOVE our new faucets. I think the instant hot water faucet is my favorite thing in the whole kitchen.

The showroom is exceptional, there is no doubt about it. Appointments are needed and that is reasonable. However, our experience was that it was like a doctor appointment, they were always at least 10-15 minutes LATE. The staff varies greatly in their expertise in their area, but generally are very well informed. There was repeatedly a huge problem in our orders with follow up and follow through. Communication was not good.

We work with the Ferguson Dealer off Miami Circle in Atlanta, GA. Their representative Blaine Case is very knowledgeable and professional to work with. We use Ferguson products in many of our high end remodeling projects.

I have purchased products from this store. They have a nice selection and good service. Thank you for all the hard work.

We bought almost all of the fixtures and supplies for our recent bath remodel from Ferguson's. They were very easy to work with and gave us a good discount through our contractor. They beat everyone's price that we had researched and I was very impressed with the level of customer service that we received, especially when we had to exchange several items. I would highly recommend them to anyone looking to remodel their home. We will be using them for our purchases when we remodel our master bath and kitchen in the future.

The Ferguson branch in Fargo, ND, is one of our trusted trade partners and truly part of the Heritage Homes team. They bring a symphony of ideas and trained product experts to help orchestrate our customers' kitchen (and even built-in bar) dreams during the building process. They take great delight in finding our homeowners the perfect kitchen and bar appliances!

We stopped in to just look things over for our project. We told the gal upfront that we may not buy anything today and she was very respectful. She showed us options but with no pressure to buy.

A three star rating here means for me that I would not refuse to do business with Ferguson appliance again but they would not be my first choice for vendor. Although the Meridian, Idaho location, where we purchased appliances and considered buying plumbing fixtures for a custom build home was spacious and had many of the items we wanted to use on the floor to see, it was a combination of poor customer service on the part of some employees there and fractured quality control processes in ordering that would make us pause before using this vendor again. This is our fourth custom home across 22 years. As a result, my husband and I have experience with how a quality experience should work from order through delivery. It was not that here. We purchased appliances (we used Sub Zero, Wolf, Bosch) from Fergusons. We would have purchased our plumbing fixtures there (we used Toto, Grohe, Hansgrohe, Kohler in a kitchen and four bathrooms) too except that the man assigned to help with plumbing when we made our appointment was so disinterested and knew so little and then made so many errors on two passes at order summary, that we finally threw up our hands when we couldn't get him to fix the mistakes a third time and drove to a Ferguson's competitor to place the order. The appliance staff member knew the product lines and was most helpful, but there were a couple of big errors in the order, one that would have been a big darned deal had it not been caught prior to the appliance showing up at job site. I had to play the quality control person to find and get the ordering errors fixed. Thank goodness this was my fourth home build and I knew how to read the documents to compare to the manufacturers numbers to those entered by Fergusons. To the credit of the person working with us, we were offered apology each time. But what we also heard each time was "we are just so busy". And that seemed the mantra for our builder too, everyone was too busy to do the quality control needed to get the job done right at the start, with rework involved after the fact unless the homeowner caught it. One could argue our general contractor's staff should have been doing that quality control checking of Ferguson's order documents but they did not. We had similar coordination issues between our builder's admin staff and this vendor at the end of the project working out a simple refund of several hundred dollars that should have been a slam dunk but took months because, you guessed it, paperwork errors not caught repeatedly. Ferguson's prices are no better than their competition but we used them because our builder wanted us to use them. We'd shop the competition first next time.

Josh Koenig at Ferguson is amazing. He's helped with appliance selection, plumbing fixture selection as well as lighting fixtures! He patient and prompt and polite and responds quickly to emails and phone calls. I don't know what I would have done without his guidance in so many critical areas of putting together a new house!

We purchased a Delta Rain shower and shower hose set with matching diverter for our new bed/bath addition to our newly purchased home. We came into the showroom clueless, but luckily our salesperson was an immense help. She even went above and beyond when the extension pipe for our rain shower wasn't shipped, getting us a replacement in 3 days to be able to pass the plumbing inspection.

We have used Ferguson many times for our remodeling clients and they are fantastic. The staff is knowledgeable and they have a huge selections of products. The showroom is beautiful and it's nice for clients to see so many samples of product before they make a selections. I would highly recommend them.

I was looking for kitchen cabinets. I was thrilled to have walked into Fergusons. We did all the installation with our carpenter. Fergusons assisted with the design and cabinet net selection. I ended up with knotty alder and couldn't be happier. They were the first place that really listened to what I was trying to create. I would work with them any time!

Wonderful service. They have a great selection of products. We have purchased several products for our home here and the sales lady was very knowledgable.

Ferguson's provides excellent products and service. Their showroom has an extensive collection of high end appliances, lighting, and fixtures, and is always updated to show the latest designs.

As a kitchen and bath remodeler in the Florence, SC market, I've done business with Ferguson for a very long time. The service that I get in the Florence store is above and beyond professional. Their product line is the best in the business. I highly recommend Ferguson for all of your kitchen and bath product needs.

Have been working with Ferguson in the Portland, Oregon area of over a decade. Always receive excellent customer service, attentive management, good follow through on researching items and pulling bids together at a competitive price. We source the majority of our plumbing fixtures through their company and are always pleased with the quality and product.

They were very helpful when we were picking out items to update our bathroom. The sales person showed us many different options that helped us decide.

I have been very impressed with Ferguson . I moved to my current location close to Pinehurst NC an needed some new appliances my home. They were very friendly and knowledgeable. Recently I had to replace another appliance which I should have replaced earlier. I worked with a different person this times an I still have good things to say about them. They go the extra mile that others don't always do. Nancy Bailey

Bought a Kitchen Aid dishwasher from them and we loved the whole experience. The customer service and product knowledge is top notch, and we felt really well cared for. I highly recommend them and I am also happy to send clients here, because I know they will have a good experience.

I have worked with Ferguson on multiple projects in the Houston Area. As a virtual designer, I have to schedule meetings with showroom specialists and my clients without being able to monitor the process. I continue sending clients here because I have always been able to trust their exceptional team to give the highest quality of care to my clients. I love their product selection, quality of services, and their prices are great!

Fergusons is a wonderful business to work with and as a designer they offer fantastic service whether I am working with a client or choosing items for one of my model homes. I highly recommend their company!

We have been working with Ferguson Bath, Kitchen & Lighting Gallery for a while a now and we are overall pleased with their work. They answer all our questions and are very attentive. The staff is on par and we couldn't be happier. Keep up the good work!

We have worked with Ferguson for many years and have always had great customer service. Questions are answered quickly and efficiently and orders come through on a timely basis. We have also taken advantage of the addition of the lighting gallery! One stop shop!!!

Wonderful to work with such a great company. Product selection, knowledge of products, availability of products, demonstration of products for our clients. The list goes on! Great showroom to take clients into on Madison. We have used Ferguson on numerous jobs through out the years and have been very happy with our service and the products.

David and I have worked with Ferguson Bath, Kitchen & Lighting Gallery for many years. Their showroom has the quality brands that my client's request and expect. I have worked with Kaitlyn Ferrell since she started at Ferguson's in Grapevine. She is always courteous and makes time for my clients and me at a moment's notice. I appreciate her knowledge and also her quick response time. She is a great problem solver and never disappoints. I would thoroughly recommend anyone to work with Ferguson and with Kaitlyn.

We are grateful for the fine service that Ferguson provides to us. We depend on their showroom and attention to the needs of our clients.

Ferguson has been our number one choice as a supplier of Plumbing fixtures, lighting, accessories, etc. for the past decade. The sales associates are very knowledgeable, and work tirelessly to ensure we have the products we need for our projects to run smoothly. With multiple locations nationwide, they are an easy choice when shopping for fixtures, as they can deliver most items within a day or so. Ferguson also has many beautiful showrooms, which is a great tool to use when helping clients make selections.

Ferguson is our go to place to select plumbing for clients. Sam is always very helpful and prompt to respond to our questions. Placing orders is easy and the items usually get delivered within one day. Highly recommended!

As an interior designer, I have recently called on Natalie at Ferguson for a rather large remodeling project for one of my clients. She was extremely knowledgable about so many products. We were able to work together seamlessly to make our mutual clients' wishes come true in the lighting and plumbing fixture department, all while keeping within budget. It was a joy working with Ferguson. And especially Natalie! Kate McCarthy Interior Enhancements of Indianapolis

Sam was amazing, knowledgable and incredibly helpful. We use her design help at Fergusons on a weekly basis. She has an amazing sense of design and w wonderful way with customers

We recently renovated our master bath with brizo fixtures for shower, faucets, a mirabelle jetted tub, new toliet that we had ordered from ferguson company. We also went with a glass shower enclosure then tiled entire bathroom. It looks so sophisticated and clean. We are very happy with the way it turned out.

We have been using Ferguson for many years. They have quality products and a great staff. They are customer oriented and that helps a lot because at Finecraft we have the same mindset. At Ferguson they want the customers to be happy, and when we bring our customers to them they treat as if they were their own. We love our experience with Ferguson!

The team at Fergusons in Vista CA is great to work with. I set my clients up with an appointment and they receive individual attention and tons of product knowledge. I receive a recap with all of the information and specifications. As a designer I really appreciate their partnership in kitchen and bath design.

Our company specialized in kitchen and bath remodeling, but we do not sell bath fixtures. For that reason we refer all of our clients to Ferguson's for their service and selection.

We just finished gutting both our master bathroom and hall bathroom, as well as did some work in our kitchen. We used Ferguson for most of our bath and kitchen fixtures, and it was extremely convenient to be able to buy everything at one place. I worked with Tanyel in the Chicago store, and she was a pleasure to work with and helped me greatly. I described what I had in mind and she sat with me for several hours going thru items and showing me things in the showroom. I do highly recommend setting up an appointment with someone - vs just showing up in the store. I tried that in the Downer's Grove store, and while they were able to accommodate me, it was much better and more personable when I set up an appointment with Tanyel. As for prices - since I was connected with a designer, I was able to get 30% off Ferguson prices - which definitely added up. If you're only buying one or two items and not with a designer that they work with, you do not get the discount. I'm not exactly a fan of that approach, but fortunately, it did not hurt me. There were some items that Ferguson was cheaper than Amazon (even w/ the discount), but there were some items they were not. Those items, I just ended up buying thru Amazon. I just recommend that you price shop. Delivery was not what I expected. It was actually raining that day, and while you would think it would come in a truck with a cover, it actually was delivered in a sort of pick-up truck that just had a tarp, so several of our boxes became very dirty and wet. Ferguson was also great with returns. In the end, we didn't end up using all of our robe hooks, and we were able to return the items (since they had not been opened) w/o having to pay a restock fee or anything. That was a great bonus. All in all - I recommend Ferguson and thought the Chicago store (as well as their website) was great.

We had our home completely remodeled in January of this year and purchased all of our bathroom fixtures from Ferguson. We were terribly disappointed in the service and lack of professionalism. We will never do business with them again. Our salesperson sent items ordered in several different shipments and then charged us multiple time for the same item. This happened several times. We had to constantly compare shipped items to what we actually ordered because there were a number of duplicates. It was not a good buying experience and Stacy our salesperson acted clueless or uncaring.

Ferguson is a one stop shop with beautiful products, quick availability & best in class sales professionals. It is the best place to get lighting, appliances, plumbing & cabinets!! I absolutely LOVE my kitchen!!

They have a great selection. The employees there are all very efficient and eager to help. They make the process easier and make us feel at ease.

The Roanoke Ferguson showroom has always been wonderful to work with. They are prompt, professional and have an excellent selection of fixtures whatever your budget may be. The sales team is very knowledgeable and take great care of their clients. Highly recommended.

We have worked with Lauren Devictor Ferguson many times for our clients' plumbing fixture needs. We appreciate the quality products, great selection and service we can count on. It's our number one mission to provide excellent service to our remodeling clients, and Ferguson helps us do that!

We have used Ferguson Bath, Kitchen, & Lighting Gallery for many years. Working with Hanne Kinoshita in Honolulu has been amazing. She gets our quotes in a timely manner. Works with our clients and helps them decide on the best selection of appliances and plumbing. Our orders arrive when they should and on the rare occasion when something goes wrong, she makes it right. We will continue working with Ferguson and Hanne for many more years.

We tried to work with the sales people at the Aberdeen Ferguson, but never really felt anyone was interested in our business. We left drawings for a quote for appliances. After over a week and several calls, we finally got a quote. But having to "beg" for a quote does not make one feel comfortable with placing an order. We were in the store one day early on and literally heard one of the lead sales people say "I don't have time to deal with them" even though this person knew we were in the market for a full kitchen renovation.

As a design firm, we have a choice on who we use for plumbing, appliances and lighting. Ferguson in Tucson is our #1 choice! We work primarily with Martha and Matt and their product knowledge, attention to detail and customer service is awesome. We have been using Ferguson for years and strongly recommend them! They have never let us or our clients down!

Fergusons does a great job of helping our clients through the selection process. With multiple show rooms, knowledgeable staff and competitive pricing, we love having Ferguson's as part of our team!

We have worked with Ferguson for a number of years on both the plumbing fixture & lighting side. They have a great selection and are great about helping customers select fixtures that fit within their budget. Their staff is very friendly and knowledgeable.

We have used Ferguson several times when sourcing items for bathroom renovations we are doing for clients, and have always been pleased with the quality of products from Ferguson. We love their vanity selection! And their customer service has always been consistently good.

Terrible post-sale customer service. We worked closely with their Certified Lighting Consultant, Greg, to purchase new light fixtures for our entire 2800 sq ft home. All but one fixture was fine. However, for the that light (which arrived 5 months late), although we were assured that the light could be adjusted to fit our space vertically (and even built out the ceiling to accommodate the light's width), when we brought in an Electrician to install it, he and our Contractor found that the housing was insufficient to coil the necessary cable to shorten the fixture. I brought the light back to Ferguson, hoping to return it and buy a replacement. However, Greg and his manager Chad insisted that we pay a 25% restocking fee because 'nothing was wrong with the light' and accused the licensed Electrician and Contractor of incompetence. Greg said if we had called, they could have figured it out, however I did call, couldn't get a hold of him, and was hung up on by their staff. Although Chad and Greg said they could waive the fee and were aware that between the ceiling and (attempted) installation, we'd already spent a fair amount of money into trying to make the fixture work, they weren't willing to do so to keep us as clients.

I have been a long time customer with Ferguson's now and they have great customer service(john,lee,Cortez) and great products.

As an Interior Design professional, I have worked with Ferguson several times and I can say with confidence that my clients and I have always been satisfied with their work and professionalism. I would recommend them to anyone!

Fergusson is an invaluable resource to the Cincinnati area. Their showroom is an incredible representation of what can be done to your new build or remodel. The sales staff is beyond helpful and always make my clients feel so at ease and assured they are getting the very best for their budget. It is without a doubt a pleasure to do business with Fergusson. All my projects on my Houzz account have either lighting or plumbing represented from Fergusson.

We have been a customer of Ferguson for 20 years. Their staff is always professional, helpful and prompt to respond. Their showrooms make it easy for our clients to select products and work to stay in budget. A great resource for custom home builders and clients.

We met with Darla to look at bathroom fixtures and lighting. Everyone there was knowledgeable about the products. They have a nice selection in their showroom.

I worked with a designer in Ferguson in Tulsa, OK, to design my bathroom. I bought an expensive custom whirlpool tub and all of my faucets, sinks, etc. from them. I walked in there with a detailed drawing of my bathroom and she designed the tub to fit in the space. When it was delivered, it was completely wrong--faucets, drain, electrical, etc. were in all the wrong places. I called to try to rectify the situation and before I was even done explaining, she IMMEDIATELY said it was my fault, that I must have had the drawing wrong, etc. (I did not), and refused to take any responsibility for the problem. The tub wasn't even built properly--the plumbing "guts" were sticking out from around the sides of the tub so that it wouldn't have fit in ANYONE's space. Eventually, after talking with my builder (I was too angry to continue to talk with her), they figured out that there was no way that I could be at fault--that the people who built the tub built it in a way that the designer had told me was not even possible (with the drain and the faucets on opposite ends of the tub). Anyway--they sent someone out to pick up the tub and fixed it and re-delivered it 3 days later, but her defensiveness and IMMEDIATE rush to blame me ensured that I will never spend another dime at Ferguson Bath. I'm renovating my kitchen now and will not set foot in that store. In addition, I paid extra to have the tub "pre-leveled" so that it would drain properly...it does not. It holds standing water after every bath that I have to swish and mop out so that it doesn't leave hard water stains (or clog the air bubbler).

We have used Ferguson for several projects. Great customer service and a wonderful showroom. We would recommend them to anyone looking for high quality, high end lighting and appliances.

We have been using Ferguson Bath, Kitchen and Lighting Gallery for several years. I can always rely on their professional service and outstanding selections. Our clients also appreciate the depth of knowledge of the sales associates posses. Great products, great service equals a great experience.

Even though it sounds great, getting to shop for all new appliances and fixtures turned out to be much more more than I had bargained for. I was feeling really overwhelmed with the whole thing. But Dominique at Fergusons made all the difference in the world, She was able to find me exactly what I had pictured in my head and took care of all the little details I just wasn't organized enough to handle. She and the rest of the staff were great!!

I have been working with Ferguson for the past seven years. They have a great show room with plenty of examples of fixtures and appliances for my clients to look at. I have never once hesitated to send one of my clients into their showroom to pick out materials. It's nice to work with a company that you can have that kind of trust and relationship with. The service from sales to delivery is second to none. I use Ferguson on every job that I build and will continue to in the future!

We love working with Ferguson's and bring out clients in often for our plumbing (kitchen/bath remodels), vanity furniture, and lighting needs. Their showroom really sets them apart with everything displayed well and helps make the selections process easier. Make sure you make an appointment because they are a busy showroom but once you have an appointment you can be assured you'll be taken care of completely.

A contractor who has done much work for us directed us to Ferguson to select bathroom items. We found them to be very pricey: They offered us a toilet for $1,080 which we were able to buy online for $580.

Ferguson is my 'go to' plumbing showroom and Lauren Hensley's knowledge and professionalism shine. I always bring my clients here for plumbing fixtures and accessories. Great Customer Service makes it easy for me to service my clients and trust they are getting the best products.

Pedigo Design has worked with the Ferguson located in Lexington, KY on many projects. They have always been very helpful and easy to work with - never a bad experience.

Doris in Asheville, NC helped up find our dream fixture for our whole house renovation. Our goal was to respect the 1920s house but have the luxuries of our era. Doris researched options and found me the perfect cast iron soaking tub, not an easy task! We love the Hans Grohe shower fixtures. When our plumber made a mistake, she was fast helping us troubleshoot the problem. The fixtures look like jewelry for the home. Perfect.

A solid regional resource for evaluating options for residential appliances and plumbing fixtures, with a showroom that has a good representation of a spectrum of better manufacturers and knowledgeable and professional staff who will work with you by appointment. I have worked with Ferguson in several cities and had uniformly positive experiences.

Ferguson helped us with a remodel on our kitchen and bathrooms. They had great advice and know their product well. They supplied us with all new fixtures for our kitchen and bathrooms and we are very happy with our selections.

Very professional firm with a large selection of appliances, bathroom fixtures, kitchen sinks and fixtures a one stop shop of all needs if you are doing a remodel.

Ferguson is the first place we send our clients when they begin the often daunting task of selecting lighting and bathroom fixtures and kitchen appliances for their homes. Having a fantastic resource like Ferguson makes our jobs as architects so much easier because it provides a comfortable environment for our clients to compare a variety of products and gain valuable information from its knowledgeable staff. We can rest assured that our clients are in good hands once they walk into the magnificent showroom. Ferguson’s customer service is superior and the expertise and professionalism of the staff is outstanding.

As a Premier Builder in Connestee Falls Development, Brevard, NC, we have used Ferguson in many of our custom homes. Robbie is a very professional sales person to us and our clients.

Case Remodeling of Charlotte has been working with the Charlotte, NC Ferguson team for almost a decade. Liz, Lacie, and Sonia are not only pleasant people to work with, but their product knowledge and efficient response to our needs is critical to us being able to best serve our kitchen and bathroom remodeling clientele. There are many places in Charlotte to purchase plumbing, lighting, and appliances (and we've tried them all), but if you want to make sure you get EXACTLY what you need, and get it EXACTLY when it is promised to arrive, then Ferguson is your best choice.

We are doing total kitchen remodel and two bathroom remodels. I entered the Waco, Tx Ferguson's for help with pendant lights, kitchen sinks, and bathroom sinks specifically. The sales person was very helpful, HOWEVER, we were rudely interrupted by her superior twice--he did not acknowledge me in any way, just asked her for information the first time, and walked away. The second interruption, he told her to pick up the phone and answer the questions of a "customer." I left and haven't been back. We've spent $28,000 so far on the kitchen and haven't begun the bathrooms, yet, but I won't use Ferguson for anything.

The service at Ferguson is just amazing! Quality fixtures at the right price - if they don't have it they will refer you to someone who does!

We had a small kitchen project in the works and I stopped by to look at sinks, faucets, etc. I found the associates to be very helpful. They ordered what I needed and it was delivered on time to my house. They were very knowledgeable and they made the whole experience go much smoother than it might of. Starting a bath project this fall and I will be stopping in to have a look.

Cherry Hill, NJ showroom. This is my third trip into their showroom. I have 8 price questions after walking the showroom for 1/2 hour easy. Two ladies sitting at the reception desk both gazing into the same computer monitor hoping I would just go away I guess. I stood there for quite some time. Very uncomfortable. They just refused to look up. I speak. After telling me there are only 3 employees scheduled today so....{it could be forever before someone will have the time to help you.} "I'm from the Egg Harbor store." (Probably paid to help with the shortage that day.) Offers me card of someone who can help me during the weekdays. Which is why I would show up on a Saturday. Yeah, right. I'll be back. (Too bad for me, they had some really cool stuff and I "needed" it all.)

As an Interior Designer I have used Ferguson's Gallery for over 14 years. I usually bring my clients to the showroom to work directly with the highly educated sales staff. They also work with me via email and photos. They make my selections so much easier and without errors. I also love the showroom!!

I have used Ferguson for lighting, appliances and hardware. Each time my experience was a positive and rewarding one. I would highly recommend the knowledgable and kind staff to anyone.

When building our new home in Ocala, FL, we chose Ferguson as our go to for all appliances, fans and some lighting. We had worked with Ferguson before in NC. There, we had a good experience. In Ocala, Alana was our appliance consultant. She is Knowledgeable and efficient. If she doesn't know an answer, she admits it. But then, researches and provides an answer. Excellent service. Pricing was very competitive. We are happy

Beautiful showroom, absolutely no customer service. My husband and I are planning to redo the master bath and kitchen and went in looking for some ideas to get the ball rolling for the renovations. First thing, we arrived roughly around 3:30/3:45 on a Monday and they had a handful of people in the showroom. The receptionist did not say hello or even look up to acknowledge that we were in the showroom. We started walking around looking for ideas and items that we liked and found several. After passing by 2 empty desks I figured that the sales staff were helping others and that we'd be acknowledged in a few minutes (and let the receptionist's ignoring us slide). We found a vanity, sink, and new hardware for the shower in the first few minutes that we liked and wanted more information on. Continuing on, we started walking back to the back of the showroom, found another few sinks, cabinet colors and styles, lighting, and counter tops that we again wanted more information on. Passed by two people sitting at the desks both on the phone. Walking by their desks, they turned their back on myself and my husband. Not even a smile or nod to recognize that we were potential customers. After walking through the entire showroom and coming back onto the front area, after finding the cabinets and stone we both agreed on for the kitchen we saw a man in a suit. Asked if he worked there and he said no but he was also looking for someone to help him. A salesman who was with two customers overhead the conversation, looked at the three of us and then turned his back on us as well. Didn't apologize, offer to get us any help or even acknowledge that we were obviously now trying to set a plan for a purchase to redo the kitchen. I took pictures of everything that we liked and will now be calling a design studio to build our dream kitchen. This gallery is beautifully set up but the customer service simply was not there.

Ferguson helped me narrow down which tub I wanted, which one was in-stock, and had it delivered in 2 days! The delivery person was just as helpful & pleasant. The price was great. As a side note, I changed my mind 3 times! Each time the salesman was helpful & had great patience with me, never irritated. We love the bathtub! It is a nice, deep tub and holds lots of grandkids!

I use Ferguson exclusively for all of my projects. Its been a 6 year relationship and my business would not be what it is today without the partnership of Ferguson. In our industry, its only a matter of time before something comes in wrong, damaged, or needs replacing. Every time I have come across a customer service issue, Ferguson has been there for us.

Ferguson is the best one-stop shop for all things plumbing in the DFW area! Their showroom is huge and if they don't have it, they'll get it for you in a flash. And, I love that their staff is very knowledgeable and super friendly. We've purchased several items from Ferguson, including bathroom and kitchen faucets, tub faucets, shower heads, and even a replacement dome for our Big Green Egg! We have always had an excellent experience working with them. I wouldn't go anywhere but Ferguson for plumbing supplies!

I worked with Giovanni at the Coral Gables showroom. I had a truly terrific experience. The selection was wonderful and the prices were less than the online prices I had researched. I had a couple of problems with products once they arrived (a broken light fixture, an incorrect valve) and they were resolved swiftly. I just love this place and would go back in an instant.

Very courteous. They arrived on time for the estimate and responded promptly to phone calls and emails. We obtained a very detailed estimate and they provided a lot of extra details.

Replaced a 29 year old HVAC system. FV removed our old HVAC system and replaced it with a more energy efficient model. The employees were knowledgeable, timely and friendly. We are in an area of severe drought so I wanted a way to retain the water from the condensate. FV came up with a solution so that I could save the condensate water for plants.

Worked with Jamie Rice. She was very helpful in helping to find the plumbing fixtures, lightening, and steam and sound system for two new bathrooms in our home. Excellent customer service.

Ferguson was very knowledgeable of the different plumbing options available and was willing to provide the benefits of one brand/style over another.

Their lack of knowledge caused us 3 delays. We remodeled our master bath which is not large. We choose faucets that came out of the wall. Our consultant neglected to tell us that we needed valves and they were not ordered causing delay 1 and our plumber to come back. Then when valves came we realized these faucets require a special pop up drain. That was not specified or ordered. The drain was overnighted to our home and plumber came again to learn the same consultant sent the wrong drains. Plumber had to come a 3rd time.

I have worked with Christie Brantley at Ferguson on many projects. Christie has been very professional and a pleasure to work with. The Ferguson showroom is a great resource for me to take my client to. In addition to Christie, Wanda and the rest of the support staff have all been very responsive and helpful to me and my clients. I highly recommend Ferguson Bath and Kitchen Gallery.

Specializes in Windows and Doors. Terry Ferguson replaced our home with great windows and doors. We love our ventilated french doors, great doors that have stood up for every day use with teens and a lab.

Ferguson Showrooms of Ft. Lauderdale is one of my number one go to resources for plumbing and lighting needs. They have one of the best layouts in Broward County for Plumbing and Lighting fixtures. I can rest assured that if I take my clients to Ferguson showrooms, we will be able to find the product that we need to complete the remodel project. The customer service is a cut above and the knowledge and expertise of the sales professionals is impeccable.

We were very pleased with our experience with Ferguson Bath & Kitchen Gallery. They had an amazing selection of kitchen and bath fixtures and our sales associate worked with us to ensure that our selections fit within our budget. The finishings in our kitchen and bathroom were the perfect touch to complete our home.

The staff at the Huntington location have a few issues. First off they are not very friendly, like they are doing you a favor by assisting you. Secondly, they do not have easy access to product info. It took an hour to place an order for a simple fan which ultimately came in wrong. They never even called when the item came in. I wasn't even able to get the fixtures ordered that I wanted because they could not get the correct product numbers right. I ultimately bought them else where. Do not waste your time at this store, because you will waste your time. When my fan did come in, I had to go to the warehouse to pick up and that took me 45 minutes just to do that. Yikes!!!

We are happy when our clients choose to install Ferguson's Bath Kitchen and Lighting fixtures into their custom homes, as they are a supplier of top grade products, and make our custom homes look beautiful.

We use Ferguson in Oklahoma City for the majority of our Bathroom and Kitchen Plumbing items. All of the office staff are extremely helpful and always eager to assist with our orders. They are also quick to respond with outstanding service anytime a problem arises. One reason we love Ferguson's is that large showroom where we can bring our clients. This is why we buy local rather than online - the ability to touch, feel, and see the products before purchasing them is a tremendous asset in our design business.

I've gone to the showroom twice attempting to choose bathroom fixtures. The second time I had an appointment with "Denise." Each time the receptionist called for someone to assist me but no one responded, and I left after waiting 10-15 minutes..

My husband and I were preparing to do a complete remodel of the three bathrooms in our condo. We went to Ferguson Showroom based on commercials and web ads. We were extremely disappointed in the service. We went on two different occasions. The first time we went, we had to go to someone to get assistance. The salesperson told us he would do "what he could," but they normally work through decorators. We thanked him and continued to look. A few weeks later, we had narrowed down our choices for soaking tubs and fixtures. Remembering that Ferguson carried the line, we went back - thinking our first visit may have just been on a "bad day" . Again, no one offered assistance. This time we did not approach a salesperson. We took down product info on the items we liked and went home and placed the order with another company - for a significant savings.

We refer our clients to Ferguson for quality products. They meet with knowledgeable sales staff and a great showroom. We are comfortable that our clients will find what they need at Ferguson

We often send our customers to the Eau Claire location and have always been pleased. Staff is friendly, helpful, knowledgeable.

Have had many great experiences with this company! I have purchased lighting for clients and have attended all of their HOUZZ presentations at this location. Thanks guys you are great!

We have used Ferguson as a supplier for over a year. They have always delivered quality product in a timely manner. Would highly recommend Ferguson, not just for their service, but for their competitive prices as well.

I have been into the Ferguson Showroom many times and have ordered several lighting and plumbing fixtures for my clients. The staff at Ferguson's have been very accommodating and have been efficient in ordering items for me. They load everything up for me. I have had a couple problems occur on the job site and they have been very quick to help me remedy the situation in an efficient manner.

We love working with Furguson and use them for almost all our appliance needs. They are very knowledgeable and will work with you to help you choose the best appliance for you.

I work primarily with the Mashpee, Ma branch showroom. The skill and knowledge that this showroom personal exhibits is very helpful to the clients I regularly bring in. Desiree is especially thorough and detailed which makes the relationship seamless between designer and vendor while working on selections with clients. Product orders are followed through and delivered on time. I really like the Portfolio and Specifications that are sent via email to either myself and or clients to approve. This really helps in streamlining the final order process.

I love working with the professionals at Ferguson's at the Indiana Design Center. They make my job as a designer so easy. The showroom is a great place to bring my customers. The service I receive is simply fabulous. Everyone there is awesome! Love you guys!!

Purchased all appliance and plumbing fixtures. Sales person very helpful. Really happy with all my purchases. Everything was either in stock or arrived in a timely manner.

I am wrapping up a kitchen remodel and have worked with Victoria Garcia from Fergusons. She is professional and knowledgeable and has helped me find the answers that I needed to complete my remodel.

Excellent Prices! Showed me all the slabs of granite and walked me through the process. Very professional. Great Job, recommend.

First and foremost, they are super helpful and nice BEFORE you order. They will put together everything you will need... that is, until they get their payment. Once they collect payment you have to call multiple times to ever get a response from any of their staff, (they seem to forget to even ship some stuff until you do this). One of the items I purchased, which was a 425$ shower pan, was delayed even more in shipping. Why? The item arrived at their warehouse damaged. That was fine, because Crystal Prentice was getting me another one ASAP and they would have the new one within 2 days. Guess what, they sent me the damaged one 2 days later. When I called up to ask why I received a damaged unit, I was told that it was impossible, and that it couldn't have possibly happened. Good thing I took pictures of the unit the minute it arrived, so I was able to show them how bad condition the box was in, and the chips in the shower pan itself. I finally got them to give me a unit that wasnt damaged, after multiple phone calls back and forth. To top it all off, the shower fixtures I purchased (Hans-Grohe brand), is having a sale on amazon. PLEASE NOTE, the sale is not from 3rd party sellers, its straight from amazon which, since im an amazon seller myself, know how it works. Amazon is under contract with Hans-Grohe, and Hans-Grohe sets the price. If this was a 3rd party seller, I could understand a price difference. But its not. Hans-Grohe, as a manufacturer sells their product to retailers at a certain price, and make an MSRP that retailers are supposed to sell the merchandise at. When manufacturers sell directly, generally they sell for the same as their retailers, because a manufacturer will lose their retailers if they are undercutting them. I contacted Ferguson to ask why all of the items I purchased is on sale directly from amazon (as in, SOLD BY AMAZON and not a 3rd party), at 59% off its retail price, when I paid about 15 or 20% off of retail. Just for an idea, I paid 343.00 for a shower temperature control, and its on sale for 200$ shipped. The answer came back extremely hostile. I was told that because they are a professional company, and a brick and mortar store, they cant compete online. Excuse me? Thats why manufacturers have MSRPs, and set minimum prices that allow both online and b&m retailers to compete and still have margin. I could understand if its a few buck difference. We are talking hundreds of dollars difference. I would also understand if it was a 3rd party seller on amazon that was able to get some units of these items in some kind of clearance. Neither of these things happened. If Hans-Grohe is willing to undercut b&m businesses so badly, why are you carrying them? If they arent undercutting, and are extending the sale to the retailer, why isnt the price extended to me? I asked If i could return the items I purchased, and was actually THREATENED that they wouldn't take any of the units back. I was also told that there was a 30% restocking fee (their site says 25%, someone should do some homework). I asked if the company doesn't honor their return policy that they state on their site. They told me that its "up to the company" if they want to return the items or not. Seriously? How is this company still in business treating paying customers like this?

Very helpful and always friendly!! Always willing to go that extra mile to serve! If they don't have what I need they get it as soon as they possibly can!

I consulted with Ferguson Bath and Kitchen Gallery when remodeling my kitchen and bathrooms this past year. Their showroom has a wonderful selection of fixtures to choose from and the staff is knowledgeable and patient.

Ferguson's has provided plumbing fixtures, fittings and some lighting for my last 2 showcase homes and what I was most impressed with was, quick follow up, fair pricing and efficient, professional service. I'm using them again currently on jobs and will continue to. I've been most happy working with Jason at the Eugene office.

The lighting, kitchen bath and outdoor displays are as breathtaking as the impeccable service from the staff! Stansell and Vicki Lee go above and beyond yo meet both your imagination and budget. Personalized service and creativity are unmatched .

I went to Ferguson to pick a faucet for my new kitchen. I had never been in the showroom and was blow away with all the items they carry, from Appliances to vanities to lighting to faucets. They have a wide variety of manufacturers for every budget. Janice Mc Mullen helped me narrow it down to the perfect fixture. She was very personable, professional and gave me a great price. I would definitely recommend Ferguson for all your renovation needs.

Easy to work with, huge selection of products and quick delivery. I searched high and low for the perfect bathtub, I finally found it at Ferguson. The "St. Augustine" 72" Deep Soak Tub is double sided with a center drain so it is comfortable for two and it was a great price! I can't wait for my house to be finished so we can use this tub!

I purchased tubs, faucets, plumbing supplies and appliances from Ferguson. They were very helpful and made the process much easier!!!

I have been working with Ferguson for several years. They have been incredibly helpful and attentive to my needs as well as all of my customers needs. They are very professional and a great source for my company.

A wonderful place for plumbing and lighting fixtures! Ferguson has all kinds of products for kitchen and bath remodeling and great for gathering ideas.

The Ferguson showrooms in our area consistently offer great customer service and products. Their showrooms are well designed and fully stocked with everything our customers are considering for their project. As a design build firm concerned with quality and customer satisfaction, we always feel confident that when we refer our customers to Ferguson, that they will receive the best service.

We use Ferguson for all of our appliance needs. They are very trustworthy, helpful and knowledgeable. Some of our home owners pick out their appliances directly with Ferguson, and we always know they will be well taken care of and steered right. We highly recommend them!

We are just about to start a major bathroom remodel. Katherine helped with the selection of our fixtures and was beyond helpful. She made everything so easy and was a pleasure to work with!

We have been working with Ferguson for a couple of months and find their services excellent and their prices competitive. Their staff really know their stuff, and answers to our questions are quick in coming. We return again and again to get help with a renovation of our bathroom. Deliveries of product have been prompt, and their ideas have been helpful. We have chosen our fixtures and some accessories from Ferguson with their help and design suggestions. We are thrilled with them. We are still in the starting phase of this project. We have a long and exciting way to go.

They replaced our air conditioning unit. They were fast, professional, didn't leave a mess, and are reasonably priced. I was pleased with them overall.

When we built our new house the people at Ferguson were very helpful in guiding us through the process of kitchen and bathroom fixtures. We will be using them again when we build out new house.

I called them and they pulled my toilet part for me, answered my questions on how to fix my shower to drain, suggested a product to fix it. Presto I saved over $400 with their simple caring help~ 5 StarS for this company, Kohler recommended them & so glad I attempted this task on my own.

We refer the majority of our clients to Ferguson in San Diego for all of their appliance and plumbing fixture needs. They not only give our clients confidence in their selections, they also provide a very thorough package of specifications for our production people to work with.

I worked exclusively with Fergusons during my most recent remodel. They were always very professional and knowledgeable, especially when it came to selection of plumbing fixtures, hardware and accessories. My orders were placed immediately and materials were always on time or earlier than expected. In one instance, we received a Kohler valve assy with crucial parts missing from the assembly and Fergusons air shipped the parts for delivery the next day. This saved me time and money with our on site plumber. I would highly recommend Fergusons to anybody doing a remodel.

Awesome contractor. Keen eye for detail. Dependable, reliable and trustworthy. I would hire for any general job in my home.

They have top quality products at competitive prices and excellent service. They have a very large inventory so a lot to look at to compare what you may or may not want to install in your home.

Ferguson's has been supplying us with all of our bathroom and kitchen appliances for years. Even contracters who we have hired use them. Great customer service, best quality and prices.

It was the first time I had been in a Ferguson Gallery, the first time looking for bathroom fixtures and the first time to ever consult with a pro. Although I forget the name of the person helping me, they were all so professional, understanding and considerate. They let me ask all the 'silly' questions I needed to and made suggestions about items I wouldn't have known to ask about. I even knelt down beside the tubs to make sure they were comfortable when washing a child or our dog!

The showroom is organized and the staff very helpful in determining the right products for our needs. Our bathroom and kitchen fixtures and lighting are perfect for our home remodel.

Sara has become an incredible asset to my team when pulling together all the details for my design client's kitchen and bath remodels. I rely on her extensive knowledge around all things plumbing & appliance related, and her enthusiastic attitude to satisfy my clients' needs. She has an incredible work ethic and is very efficient and timely with my requests for information. I would highly recommend Sara!

recent kitchen remodel. they were very knowledgeable, helpful and patient, (patient being the operative word here). Would certainly purchase from them again.

We have worked with Sarah here. She has been great! Great first impression when you walk into this business. All the staff were very nice, respectful and accomodating. Offer of cookies, coffee, water, soda while you shop. Great product selection and competitive pricing. Nothing but a great experience all around here!

Sara is a great asset to the Ferguson's Ventura sales team. After working together for more than 3 years, we have nothing but good things to say about Sara's professionalism, diligence and knowledge in the plumbing fixtures industry.

Doug Taylor is the only contact I know personally there, we have worked together for over 10 years. I send all my clients to him! He guides you through the process of selecting appliances and plumbing fixtures. That is one of the biggest steps in the remodeling process and he is extremely knowledgeable and professional! He also is considerate of your budget! The showroom is wonderful! Shelle Viray

Amanda helped us every step of the way in purchasing our plumbing fixtures. She was very helpful as well as knowledgeable. We highly recommend Ferguson plumbing. Be sure and ask for Amanda. She is a great representation of the company and the company values. Thank you Amanda!

Friendly staff who took time to be informative even though they knew we were just browsing. This is important to me.