My husband hired Stonebreakers to do remodelIng in our high rise condo building. We met Scott and really liked Janine, the designer, so we decided to contract them to do the job. However, Janine left midway through our project. to return to Chicago.
First let me say that we are pleased with the cabinets in the kitchen and bathrooms, although the end of one kitchen cabinet does not look “finished.” The quartz counter tops are beautiful. The tile flooring throughout also looks nice. Both showers were enlarged and are satisfactory although they did not end up being the tiles we originally selected but were chosen by the designer. (And, of course, everything selected was over budget). The painters also did a nice job removing old wall paper and painting almost all of the unit. We were told by our building manager than the workers were very neat and accommodating.
That being said, let me comment about the things with which I am most disappointed:
The kitchen backsplash...the tile was delayed in ordering and came late. We were already back in residence when they finally came to finish the kitchen. However, not enough tile was ordered to complete the job!. Then they wanted another $800 to finish even though it was their error. (That really angered my husband who said NO).
The Workmen mistakenly put back the old window valances in the living room and dining room, then when they were removed wanted another $200 to patch the holes — even though it was their error.
Little globs of grout are stuck on the tile floors. The longer I am residing here, the more I see. The grout should have been cleaned off when job was completed. Some of the grout between the floor tiles is a different color than the rest.
Our new stove does not fit squarely into the cabinet space...and the stove was not correctly plugged into the outlet. The electrician had to replace some of the new under cabinet lighting which was loose. Also the light fixture over the powder room vanity was installed so low that the size of the mirror we can use is limited. The electrician wanted $600 to replace the light switch covers (which my husband did himself for a few dollars).
Stonebreakers charged a $700 cleaning fee, but nothing was really clean when we arrived. In fact, the kitchen cabinets were still full of sawdust! The floors had a film of dust and had to be washed several times. We really do not know exactly what they cleaned.
One other disappointment is the door separating the toilet in the master bathroom. We had asked for a pocket door, sliding door, or folding door. Instead they put a regular door, which is awkward to close when in that small area.
Other little irritating things were rust marks on newly tiled floors when paint cans were left in the laundry room, unfixed broken light in the master bedroom closet, spilled coffee stains on the carpet, an unpainted a/c vent, etc..
Overall, the major work by Stonebreakers was satisfactory albeit expensive, but I am disappointed that they did not go “above and beyond” to make sure everything was done properly, especially since we were the first people in our building to ever use them, and certainly could have recommended them to others.
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