Moss Building & Design

We used Moss to build a 2nd story addition onto our Arlington rambler/ranch. From the start, the Moss team was professional, on time, responsive and great to work with. At no point did we ever feel any pressure to commit to their services or did they push anything on us that we did not ask for. They simply listen to you and design around what you describe. All of the work was done in house, from design, engineering and build. Once the project got started, the communication with their team only increased. We were frequently informed of what would be going on, what the time lines were, when payments were due and when we needed to get information back to them to complete any upcoming tasks. As one can imagine, adding a 2nd story is very disruptive to daily life - which is why we did not stay in the home during the process. However, as the pandemic loomed in early 2020 and our apartment lease was expiring, the Moss team did everything possible to prepare our space to move back in, while they were putting the finishing touches on the project. Prior to this, I would walk the project each day after work, checking the progress and seeing where we were. If at any point I had a question or noticed an issue, I would text or call our project manager (John) and get a response within an hour or 2. Often times, he would be out first thing in the morning to confirm what I asked and then provide their solution. We have now lived in our renovated space for a year and I can say that the quality of the build and execution of the plans were perfect. Additionally, all of the work that was done by the subcontractors has been great as well. We have had no issues with plumbing, structure, finishes, etc. On top of all of this, I would like to point out that when we got our initial quotes, Moss was by far the most reasonable - like not even close to the others, in a good way! From the start, their initial estimate only increased slightly, based on selections that we made and they were VERY transparent about pricing through the process. Their company size allows them to leverage services at a much lower cost that they actually pass on to the customer, but at the same time, that company size does not cause them to treat the customer any different. The whole time, we felt valued and like their entire team was invested in the success of our build. We felt the price that we paid was very reasonable (for Northern Virginia) and would 100% recommend talking to Moss if you are considering a construction project.

We just wrapped up the design phase of a bathroom + sunroom + garage renovation for our 1885 house here in Herndon, VA. The team has been fun, thorough, available and just plain smart since day 1. We went through a lot of design iteration and are excited to see it come to life. Demolition work just started a couple of weeks ago, but the team has been meticulously clean and very thoughtful. Thanks Sean, Liz and Emily--we can't wait for next steps!

My husband and I have completed several projects with Moss and have been extremely happy. From bathroom renovation, screened in porch and kitchen renovation Moss has been wonderful to work with. From project conception, design, material selection to construction it truly is very flawless. Moss just finished renovating our kitchen a few months back and love the results. We now have a very functional and a very beautiful kitchen. Will always recommend Moss to family and friends for all their home renovation projects.

We are mid-process in a kitchen remodel with MOSS. From the start, it's been a great experience. Our consultant, Nick, laid out all the details of costs for us from the start - there have been zero surprises. Our designer, William, has been amazing to work with - a true perfectionist, he has been to our house multiple times to discuss layouts, take measurements, and talk through ideas. If he had suggestions that worked for us, we implemented them - other times, we wanted to take things out, and he did so without pushing back. We have always felt that our team at MOSS is looking out for us and our budget and bottom line. We'll start the remodel early in 2021 and can't wait to see the completed space!

I used Moss Building & Design for a complete kitchen and bath (3 total) remodel. Plus, they replaced my builder grade carpet and vinyl with a luxury laminate. I am extremely happy with the quality of the work and overall finishes. From the bespoke drop zone and benches to the out of the box flooring and cabinets - the caring attention to my home was obvious throughout the project. From my first meeting to the last – my team (Nick, Matt, William, David, Ryan and Bo) did an exemplary job. I highly recommend using Moss for your home projects.

We chose Moss for our kitchen remodel after speaking to a handful of design and build firms. Given the size of the project and the investment we wanted to be certain that we did our due diligence. After our initial conversation with Nick, we immediately felt comfortable with Moss, and it was clear to us that they offered best balance between process, experience, and price. The project was a complete kitchen renovation – new cabinets, countertops, appliances, and a slight redesign in floorplan. We had a vision of what we wanted, but with so many decisions to be made, being able to work with Emily and design team was invaluable. Over the course of the design sessions we were able to see the kitchen come to life in the 3D renderings and adjust things on the fly as we discussed options and ideas. With any renovation, it’s always a balance between getting exactly what you want and budget – Emily did a great job of keeping us on track, was quick to let us know the cost implications of selections we were considering, and offered suggestions, insight, and guidance throughout the process. As the design process wrapped up and the project schedule was published, the COVID lockdowns started. With so much uncertainty, we were not sure when the project would get started and obviously had concerns related to having contractors in our home during the initial months of pandemic. We spoke to Matt (Project Lead) regarding our concerns and he was extremely understanding, wanting to make sure we were comfortable before any work would begin. We decided to move forward and the project ultimately started a few weeks late (end of April) due to the cabinets being delayed as a result of the shutdown, but once things got started they moved quickly with the project being largely completed within five weeks. Our on-site project manager (Chad) did a great job of keeping on top of things, informing us of what was planned for each day/week, and was always available when we had questions. Two members (Kai and Luis) of the team were onsite pretty much every day and handled all the trades other than flooring and drywall/painting. The team put on the project was intentional as to minimize the number of people that needed to be in the house and these guys were phenomenal. Given we were stuck in the house for entire project, the guys went out of their way to make sure we were comfortable with the process and progress. The upside of being home during the project was that it afforded us the opportunity to interact with them on a more regular basis when questions arose or decisions needed to be made, and without exception, they were always accommodating and willing to go the extra mile – not sure that can be said for many other firms. Obviously, no project is perfect and ours was no exception as some unexpected items arose, but again, in every case, the team was accommodating and worked through the issue to provide the best solution in the most expeditious manner. Having a major renovation done during a pandemic is not the way we envisioned things playing out, but we could not be happier with the outcome and the team at Moss.

We are so happy with the results from our bathroom renovation. I particularly enjoyed working with our team - Molly, Galen, Jim, and Jessica from Mosaic Tile. Moss and Mosaic Tile listened carefully to our wants and helped us design the perfect renovation. I appreciated the collaboration that they provided as we did know pretty much what we wanted but needed to get a professional sounding board (not to mention experts to execute the project.) I appreciated when they were able to say that something probably wouldn't look good (for example, we wanted to put our recessed lights in the shower next to the wall and Moss mentioned that it would probably cast a weird shadow on the tile. That kind of honest feedback is really critical.) The work done was meticulous and the service was always friendly and professional. Thank you, Moss! (My only gripe is that now our teenage daughters insist on showering in our bathroom because it's so nice now. Actually, I don't mind. We are getting great pleasure out of the remodel.)

I used Moss for a complete home rehab and addition. They reviewed many design options with me before we moved into construction. Once construction begin they were very responsive and communicative. Would recommend and hire again.

My family and I did a complete renovation of our 30 year old kitchen during the Fall of 2019. I had first heard about MOSS from a colleague of mine, someone who I trust and had nothing but wonderful things to say about them. After a bit of research on the internet and reaching out to other competitors of theirs, I decided to give them a call. My first interaction was with Nick. We spoke at great lengths over the phone, as I explained to him what we were looking for in a kitchen. We also wanted to tear up all of the flooring on the first floor (which is something else they do -- they can do it all). He was very knowledgeable and didn’t shy away from me asking blunt questions regarding pricing. He never tried to play down the pricing, he simply explained what different things would cost and left it up to me to decide...no pressure. Everything sounded great and at this point we decided to meet in person. Nick came to the house at our leisure and we sat down to discuss specifics. He came prepared (since we had already chatted days earlier). We came up with a game plan that we could all agree to and he took some preliminary measurements. (We have young kids and he was extremely respectful and responsive to the fact that it was a weekday evening, aka school night). When he left, I felt extremely comfortable with Nick and if the rest of the project was anything like our first meeting, I knew we had picked a winner. Next came the hard part. My wife and I had to make decisions! We met with our designers, Molly and Emily, who we totally connected with. Both were extremely pleasant to work with and absolutely knew what they were doing. Since I have no idea what is needed when it comes to a kitchen reno, they helped guide us along the path, never being too pushy when it came to decisions. If we wanted to save some money with cabinets, they had quality options for us. If we wanted higher-end hardwood floors, they had quality options for us there, as well. Whenever my wife and I were stuck on a decision, they gave us sound advice to help us along. We couldn’t have been happier with our design team. Once the designs were finalized and the real work was to begin, we met Bob. Bob was our contractor for the project. He is straight to the point and won’t beat around the proverbial bush, which is a trait I respect. He is honest, hard-working, and without hesitation will be there for you and your family, no matter how big or small the question/situation. From day one, I like to think Bob and I understood one another and our partnership through the project was seamless. We worked out security issues since my family and I are gone all day. He made me feel extremely at ease, knowing strangers would be in the house all day. He kept me up-to-date with everything and was on-point with his original schedule, within a day! (The only delay was MY fault, due to purchasing some tile myself - which was delayed in arriving...he worked with us throughout all of this). He surrounds himself with a GREAT team. As I mentioned before, we have young kids and every single individual that stepped into my home was respectful of everyone and worked at a caliber that would lead me to hire them for other projects in the future. Our 30 year old kitchen is no more and is now a beautifully-crafted modern space that we spend most of our ‘home time’ in. We LOVE the finished product and am forever grateful that we found MOSS Building and Design. Furthermore, our specific team was hands-down fantastic! I would recommend them in a heart-beat.

I’ve returned to Moss again and again for their workmanship and professional ethics. I’ve hired them to do the kitchen, bath, living room built ins, laundry room and exterior work. No job is too big or small. At the end of the day, I trust them to do the right thing. They are not an inexpensive vendor, but they have a lifetime guarantee on workmanship which I take comfort in knowing that I have paid for that security too. I also like that they are willing to work with you to avoid their materials mark up on things you can source and buy directly. I would recommend Moss to my friends and family.

Previous Living Area: 1,150 sf (Rambler) New Living Area: 3,062 sf (bump out and pop-up) New Interior and Exterior Details: 10ft high ceilings; open concept; fantastic L-shape with quartz counter top kitchen; hard wood floors all levels; 4 full baths; media room; study room; 4 bed rooms (second level); 21ft x 10ft deck; 6 ft depth wrap-around covered front porch; and Hardie siding. Contract Execution: June 2016 Permitting: October 2016 – February 2017 Estimated Construction Duration: 5 months Construction Start: February 2017 Move-in: July 2017 Original Contract Amount: Greater than $400,000 Total Change Order Amount: 4.8% of original and owner directed Moss has a solid reputation for quality construction and an experienced team of sales consultant, in-house architect, project managers, interior designer, and carpenters which is why we selected Moss among the other builders. Lisa Ladson, Moss’ sale consultant, coordinated with their in-house architect (New leaf collaborative, architecture and design) to provide us with an open concept and second floor layout that we love. Lisa was exceptional and very responsive during the preliminary design stage. Moss also provided 8-hours of interior design which made all the difference in helping us create the look and feel of the interior and exterior. We couldn’t wait for the construction to start considering the positive design experience. The construction start was less than perfect with the initially assigned project manager not meeting our expectations in communicating the status and keeping to the schedule. We voiced our concerns and Moss’ management quickly responded and assigned David Keys, Moss’ Senior Project Manager, to get the project back on track and to improve communication and owner expectations. David took over 2-months after construction had started and we emphasized the expectation of the 5-month construction. Now the Moss online schedule was not valid anymore but instead Dave and I met weekly for him to provide me with the construction status and a 2-week look ahead of activities. Dave’s style of construction management and owner communication enabled the construction to be completed in 5-months –it pays to have an experienced Project Manager from the start. Dave was very responsive to any post-construction issues and continues to be my go-to person for any issues. Overall, Moss did a terrific job considering the initial construction setback, but they came through per their reputation. Thanks Moss! The Nguyen Family, Vienna, VA

Extremely pleased with our first floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager we were listened to and treated respectfully. I was originally told 10-12 weeks for the work. Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks! The remaining work due to a few small issues has taken an additional 3-4 weeks, but I'm fully moved back in to the entire first floor. Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

We had Moss install a finished bench seat/ shoe cubby/ storage cabinet in the awkwardly-sized foyer closet in our 1960's-era house. It is just what I wanted and makes WAY BETTER use of the space :) They also installed some backsplash tile in the kitchen and updates come window trim, things that we could have done ourselves (but really...when??). They did it quickly and it looks sharp. As with all home improvement projects in NoVa, wish it was cheaper but Moss was very clear up front about costs and allowances. Had no problems communicating with our Project Manager Travis!

We hired Moss to add a second story to our 3 bedroom rambler in Arlington. The scope of the project involved significant changes to the downstairs layout (relocating a stairway, changing a hallway, and moving walls), an entirely new second story including 3 bedrooms, 2 bathrooms and a laundry and some major changes to the basement, including putting in a new ceiling, new lighting and new stairway. We were very pleased both with the way the project turned out and with how easy Moss was to work with. Notably our project manager Dave Keys was very responsive to any issues or concerns that arose. We were very pleased with the quality of the work and, although doing a major remodel like this is never going to be easy, we felt that Moss tried to minimize the disruption to our lives. I have three favorite things about working with Moss. One, their flexibility - Moss was more than willing to offer design advice (thank you, Jodi Jamieson!) when we wanted, but also very happy to let us lead the way in making decisions. We really appreciated that they listened to us and helped us make our home the perfect place for us. Secondly, we valued their ability to stay within their stated budget. There were no financial surprises and given the horror stories about some remodeling experiences, we were very pleased about that. Finally, we think they did a beautiful job and we love what feels like a brand-new home customized to our family. Throughout the process, I feel like Dave Keys and the other folks at Moss shared our goal of making the best home for us and I felt like our satisfaction was very important to them.

We have worked with Moss on several jobs over the last few years and would recommend them to anyone looking for a professional and talented group. They have a great group of individuals who form a great team. From their designers to their installers, Moss does a great job from start to finish.

Great quality work and fabulous workers!! Moss came and installed an outdoor outlet for our projector. They came in under budget and went above and beyond! I would hire them again.

We had a large Sunroom built off out kitchen. We were very pleased with the timeliness of our project. They went from start to finish without aNY ideal time. They workmenship was outstanding too. Also when I thought there was a problem with something a month after addition was done the project leader came out immediately to check.

My wife and I hired Moss to put a 3 story addition on our Arlington VA home and renovate our existing space. We are very happy with how everything worked out, and found them to be very professional and trustworthy. A few things in particular stand out… First is the quality of the work. Their architect proposed what for us was a completely off the wall idea for how to configure our bedroom level and it worked out great. Their kitchen designer also came up with a great plan. We’ve been living in the new/renovated space for 8 month now and love how it looks and feels, and how it fits our lifestyle. Second is that they respected our deadlines. We lived in our home during the early and late stages of the work, but moved out for majority of the project. During this time we were paying our normal mortgage and renting a home. This can be an expensive proposition, especially if your project is delayed and you need to extend your rental agreement. I asked Moss to get us back into the house in 4 months and they had everything ready for us 2-3 weeks ahead of schedule. Finally I found them to be very fair-minded with respect to our contract. Their initial cost estimates were accurate, and the adjustments we made along the way were reasonable. Any large complex project is going to have mid-stream changes and instances where the homeowner’s assumptions don’t exactly match the contractor’s (or the contract). We were always able to work through those situations with Moss in a way that felt fair and reasonable to me. In general, I’ll simply say they did good work and I feel like they were good folks to work with.

The quality of the work was great, but they went WAYYYY over schedule. Their subcontractors were unreliable and unprofessional. Early on in the process, before work started, we were told our selections were going over budget. I expected some of that, but not to the extent that it happened. They sent someone with me to choose things; I thought the whole purpose of her being there was to keep me within my allowances. Well, guess not. Alright, so after raising concerns about this, had a long chat with a Moss person and things were good again. Then the work started. At first, things were looking good and going well, until all of a sudden everything stopped inexplicably. Five days in the schedule we lost because their scheduled workers (subcontractors, I'm guessing) failed to show. Their workers, when they DID show up, threw cigarette butts around the grounds, earning us a nasty letter from the HOA. They also left trash like soda cans and empty wendy's cups in our place. They left lots of trash out on our balcony for weeks until I had to ask them to clean it up. The Moss project manager was always nice and easy to work with, but he seemed very disconnected from the day-to-day progress and from the workers who were actually doing the work. When the workers stopped showing up all of a sudden, he didn't know about it until I called him to ask what was going on. We spent nearly $50K on them. Would NOT do it again.

Used their Handyman services for: fence/siding repair; painting/caulking exterior doors and garage door frames. Although the entry door was painted nicely, it was the wrong color; I chose the color per supposed exact matching at a big box store although I'm not sure why the handyman continued with the paint without notifying me that it was the wrong color given it clearly didn’t match my shutters. I have an HOA which was plainly obvious so I am not allowed to “free for all” paint colors. One other nit regarding the door: there is a spot no more than 4 sq in that needed to be filled as it was missing material. It was not filled. My door knob was removed to paint, although it was not re-assembled correctly and turned rough. I had to disassemble and re-assemble correctly. Further, the frames were not painted with multiple coats requiring me to re-paint them nor were they caulked in each gap as specified, and caused a small amount of rain to continue getting inside my garage. At the time, I had to get up on a ladder and figure out how to fix myself. Exterior beige Trim paint was also on my interior, white trim, and required that I do more painting to cover up. The exterior paint was not neatly applied and is also on my siding. The fence and siding repair was fine. Although, I would not recommend them for paint-related work. Their general services may be good but there was no way I was hiring them to complete other work as originally discussed nor will I ever contract for their handyman services again...first impressions are everything!

We hired Moss to do a major expansion of our house and were quite happy with the results. We had Moss bump out the back of the house to expand the kitchen and add a study. The quality of the work was excellent. When there were problems, the project manager worked hard to ensure our complete satisfaction. He was always extremely helpful and we found the workers quite professional. They were quite respectful of the fact that we were continuing to live in the house and were careful to clean up after themselves.

I hired Moss to complete a variety of home repairs and improvements at my home. They repainted and caulked my master bath. They also completed several improvements to my family room, including building a fireplace mantel, adding crown molding and new lights, converting an area that had a very outdated wet bar into a very useful closet, and completing the electrical work for a heated tile floor. Workmen always showed upon time, were very courteous, and kept the area clean. This is the third time that I have used Moss and I continue to be impressed by their work.

Moss has completed two bathroom remodel projects for me - a master bathroom/bedroom upgrade and a powder room to full bath conversion project. In the case master bath/bed project a new air tub was installed, shower enlarged and new vanity refitted to fit unusual space (new tile, toilet, etc.). Additionally, a balcony was converted into a walk-in closet which involved the addition of exterior siding that was perfectly matched to existing materials. Seperataly, a powder room conversion involved reconfiguring a closet into a walk-in shower, upgrading tile and replacing toilet and vanity, with custom tile work beautifully done.

Moss is very organized, completed our project timely, correctly, and at a price that was very competitive. We would highly recommend them to others.

We hired Moss to replace the vinyl siding on our 1930s-era Cape Cod with a Hardie Plank system. We were also on a tight time budget, as we were expecting and wanted the project completed before baby's arrival, which was due just 4 months after we signed the contract. We worked with Mark Foster, who was very responsive to our questions and concerns. While there were some bumps in the road (as with most such projects) and we kept a really close eye on the folks doing the installation (since my wife and I are both a bit high-maintenance in this regard), in the end Mark delivered a beautiful product before the baby arrived, and we cannot believe how gorgeous our home now looks! We have gotten many compliments and are proud to have what we think is the best looking house in the neighborhood.

My only experience has been with hiring their plumber Frank on a couple of occasions. My husband and I are both very picky people and could not be happier with the quality of work that Frank does. The latest project we hired him for was to install a tub and hookup the faucets in a bathroom remodel. He was efficient, professional, gave great advice, and best of all did quality work. We will be calling him from now on for all our plumbing needs.

Mark Foster from Moss building and design is a phenomenal program manager. He truly made our kitchen/sun room renovations a reality-- on budget & time. I. Would the Moss team under Mark's steady leadership anytime

Our mid-70s Colonial was sorely in need of a new kitchen. With cabinets falling apart, plumbing problems and a formal dining room that was never used, we contacted Jason at Moss. He set an appointment, was prompt, enthusiastic and sketched our dream kitchen after carefully considering our needs. After weeks of working with the different design teams, we formalized the layout and scheduled a start date. Demolition and reconstruction was handled with skill by their talented crews. Bob Keene brings years of experience to his projects and he patiently guided us through each step. Sure we ran into problems on our 40yr old house but I had confidence in the work being done and every concern raised was addressed and resolved without me having to lean on or pressure the contractor. We liked the quality so much we added a significant amount of work to the project and ultimately transformed the way our family lives by making the best use of the space available. Moss is a professional firm and if you want to contract with a company and know the job will get done right, with minimal pain and no shortcuts, call them.

I would highly recommend Moss for major home remodels. Their estimate was fair and very accurate. The process was very smooth from start to finish. Our project manager communicated clearly with us on a daily schedule. Any small problems were immediately and satisfactorily fixed. We are very please with the quality of the work.

Our experiences with Moss go back several years. Every experience has been positive in all respects. The most recent examples occurred in 2015. In late June, we called because the sink in our master bath was malfunctioning. The expert plumber appeared the next morning and diagnosed the problem -- lots of hairs blocking the drain. He solved that one, and we mentioned some difficulties with the water system in the kitchen. He diagnosed that and recommended a replacement. We concurred. Within a couple of days he arrived with the new system and installed all of it. Since then our plumbing has been superb, and we are happy. In October 2015, the main light in our basement would not go on. We called Moss, and the next morning the expert electrician came. His diagnosis was accurate, and resulted in determining that the socket had developed a disconnect. He solved that on the spot. In earlier years, Moss remodeled our master bathroom and dressing area splendidly. In short, Moss improves our lives at home.

Moss recently completed a kitchen renovation in our 1967 home, and I have to say they made this process the most painless experience I think possible. Starting when Damon and our project manager Dave paid their first visit to talk about the project. Dave was very knowledgeable about what could or could not be done (they accomplished everything we wanted) and Damon’s bid was very detailed, honest and extremely thorough, compared to 2 other bids I got which did not contain the same detail and did not promise to credit/debit the price according to what materials we picked. Moss sets a limit for each section and if you choose higher end materials than originally discussed, obviously you pay more but if the opposite happens, they deduct from the final amount (No other contractor could give me that assurance). The customer service with this firm is so refreshing. They assign you a customer care rep, ours was Jodi and she was wonderful. She kept me informed and provided resources including vendors I would not have known about and even met me at these places to introduce them and help pick things out. Dave our Project Manager also a phone call/email away, let me know ahead of time when people would be coming. He kept me informed about the schedule, what was happening next and constantly stopping by to check on the work and to see if I had any questions. Not one single time was a wondering if/when someone was showing up. We had a slight delay due to asbestos in our kitchen, however they picked right up after that was abated and even sped up a few days. The subs they use are very professional, Rick and his team did an amazing job, constantly finished things ahead of schedule and kept the area clean when they left. Attention to details and constant communication is what impressed me most about Moss. They are the opposite of every horror story you hear about contractors.

Stan remodeled my existing kitchen island, extending it and adding legs and trim. Also did some other miscellaneous handyman services around house. He was great to work with, amiable, helpful, and skilled at all work performed. Very happy with services and would hire again, no question.

Following a water leak, Moss installed new floors, fixed damaged walls and ceilings, and reinstalled cabinetry. Their work was professional and done well. They identified and corrected items before we brought it to their attention. For other work on our house, they provided us options and detailed professional estimates that allowed us to make solid decisions.

Moss Design and Build We used Moss Design and Build to add on two new porches and remodel the kitchen. They do quality work., as do the subs that they use on a regular basis, such as masons or flooring installers or roofers. The project came in at budget. Mind you we expanded the kitchen remodel and approved every piece so that the final bill was as expected. The porches: a new front porch was added using IPE wood with a pressure treated pergola. They have never used IPE wood before and there were some glitches in terms of install but they stuck with it and the final product is beautiful. They subbed out the flagstone steps and they are beautiful as well, great work. The back porch is a very standard screened in porch that we are very happy with and enjoying three seasons. The porch roof, also their usual sub for this, did really good work in matching our existing roof and the new one for this porch. The kitchen was essentially a tear down, new cabinets, floor and granite. A wall was removed and a door sealed and a new window put in. We have a new great kitchen. The attention to detail was super. Two carpenters Terry and Dave Prescott had to work hard to make it all fit as the house is 60 years old and not everything is plumb. The new flooring, again a sub that they use all the time is an almost perfect match the flooring in the rest of the house. Their electrician, Greg, is phenomenal. He was thoughtful from light switch placement to under cabinet lighting. The project manager, Bryon Maruca, was excellent in his explanations, attention to detail and kind and funny manner. He was in almost daily contact with us. He heard every question and concern we had. We communicated by phone, and email, some weeks on an almost daily basis. He made site visits on average once a week. . Timing: Most delays were typical of this industry such as permit approvals by the city and delivery of materials etc. The only downside occurred when they were short staffed at the front end of the project and the number of expected crew for the day was less. Apparently Moss is a popular builder, so they are very busy. However, we are pleased with the quality of the work and attention to detail. If some detail was not to our liking, they were happy and quick to change it.

Moss Building and Design is outstanding! We found them and others on Angie's List. In addition to their bid, we obtained 3 other bids on remodeling 2 bathrooms, one of which is universal design/aging-in-place/accessible. We also had them install pocket doors, widen other doorways in the house, install a new front door and storm door, paint most rooms, plus do several other items before we moved into our new house. Moss was not the most expensive bid, nor were they the least expensive. We chose them based on their approach, customer service, excellent references, and price. We are very happy that we selected them. This is the first contractor that I will recommend to others. Their customer service was superb. Bob Keene was an excellent project manager--always available to answer questions. Kristin Corbett made the entire process a smooth experience for us--from design to product selection and all follow-up. Their Moss Online system facilitated communication on everything from budget to scheduling and project progress. Both bathrooms look great and best of all--meet our needs. And, we moved into our house on time! We highly recommend Moss Building and Design!!

Moss worked on three bathrooms in our house. The whole process has been as pain-free as possible. The workers who come into the house everyday keep the areas clean, are timely, respectful, and you only have to tell them to do something once--and they do it! They set the bar for all contractors!

In the past year, I have hired Moss Building & Design 4 times for 4 different projects. For a service provider, that is the truest indicator of customer satisfaction. The 1st project was a complete bathroom renovation, including rebuilding and enlarging the stall shower, all new floor and wall tiling, new vanity w/granite top, new fixtures etc. The whole project, from estimate to completion went exactly as planned and every expectation was exceeded. The guys arrived on time every day and that included the electrical and plumbing guys as well as the granite and shower doors installers. A critical part of the occurred well before the renovation began-working with my customer care manager Jodi to pick out all the new "stuff" which I could never have done on my own. The 2nd project came unexpectedly thanks to the derecho, when a neighbor's tree ended up on my house. It involved roof repair, replacement of gutters, downspouts, shingles, and cosmetic repairs. The most memorable and significant aspect of this job was that Justin was at my house assessing the damage within 30 minutes of my call the morning after the storm. The comfort and peace of mind he provided is beyond description. Recently, Moss completed a powder room renovation, a new hardwood foyer installation, and a handyman for a day. While this was a smaller project than the first bathroom, the results are just as enjoyable and again exceeded my expectations. Every worker who came to my house was polite, courteous, patient, and accommodating. They were skilled and the quality of their work is evident in every project.

The employees are very respectful and professional - from the estimator, the scheduler, to the people doing the work. We have seen kitchen remodel work performed at a friend's house and have used them to repair a leaking door threshold and replace the window that has rotted out under it. They have presented multiple solutions to the problems to help us make the necessary repairs while respecting out budget.

I have used Moss Construction for several jobs at my home. They were courteous and professional. The work was done very well and right on time! I recommend them to anyone that needs work done on their house (big job or small job).

Moss did a complete kitchen remodel for my 1978 home, which included removing two load bearing walls, moving electrical, plumbing, and HVAC , two double windows, replacing one with a slider and one with a casement window. New floors, cabinets, lighting...you name it. From start to finish, it was a great experience!! They helped me realize my vision. Each of their professionals, from my first meeting to begin planning, to the project manager to each of the trade professionals were terrific to work with a responsive to any questions or concerns that I may have had. Great company.

Moss was recommended by a friend who has frequently used Moss for different projects in her home. While I only needed tile laid in the master bath, they provide a variety of home services. From the initial phone call, they were prompt, courteous, timely, and excellent at communicating with me about the job. At the initial visit, they met with and communicated with my plumber and contractor about the job. The young man who did the tile took pride in his work, always on time, terrific with clean up, and very easy to have in our home. Others who have come in to work on the bathroom have all commented on what a great job was done on the tile. I would not hesitate, and already have, passed this recommendation on. Photos to follow when entire bathroom is completed with cabinets!

Project began in January and was finished by April. This was a 2nd floor addition 2 bedrooms, 2 bathroom, laundry room plus 1st floor renovations. The hiccups (and every project has some) were addressed quickly, and we even finishe earlier than expected. Almost 4 years later and I'm still enjoying my addition, no complaints. Everyone was professional, and worked with us because we wanted to reuse & donate as many items as possible. Not many companies are interested in helping with this. The folks at Moss are great!

We just completed a bathroom project with Moss and we are very pleased with the results. All of their employees and subcontractors were professional, respectful and cleaned up after themselves. There are always unexpected problems with any home renovation project- and ours was no exception- but our project manager communicated with us every step of the way and resolved any issues we had quickly and efficiently. We love the final product and we plan to use their services again.