Moss Building & Design

We are so happy with the results from our bathroom renovation. I particularly enjoyed working with our team - Molly, Galen, Jim, and Jessica from Mosaic Tile. Moss and Mosaic Tile listened carefully to our wants and helped us design the perfect renovation. I appreciated the collaboration that they provided as we did know pretty much what we wanted but needed to get a professional sounding board (not to mention experts to execute the project.) I appreciated when they were able to say that something probably wouldn't look good (for example, we wanted to put our recessed lights in the shower next to the wall and Moss mentioned that it would probably cast a weird shadow on the tile. That kind of honest feedback is really critical.) The work done was meticulous and the service was always friendly and professional. Thank you, Moss! (My only gripe is that now our teenage daughters insist on showering in our bathroom because it's so nice now. Actually, I don't mind. We are getting great pleasure out of the remodel.)

I used Moss for a complete home rehab and addition. They reviewed many design options with me before we moved into construction. Once construction begin they were very responsive and communicative. Would recommend and hire again.

My family and I did a complete renovation of our 30 year old kitchen during the Fall of 2019. I had first heard about MOSS from a colleague of mine, someone who I trust and had nothing but wonderful things to say about them. After a bit of research on the internet and reaching out to other competitors of theirs, I decided to give them a call. My first interaction was with Nick. We spoke at great lengths over the phone, as I explained to him what we were looking for in a kitchen. We also wanted to tear up all of the flooring on the first floor (which is something else they do -- they can do it all). He was very knowledgeable and didn’t shy away from me asking blunt questions regarding pricing. He never tried to play down the pricing, he simply explained what different things would cost and left it up to me to decide...no pressure. Everything sounded great and at this point we decided to meet in person. Nick came to the house at our leisure and we sat down to discuss specifics. He came prepared (since we had already chatted days earlier). We came up with a game plan that we could all agree to and he took some preliminary measurements. (We have young kids and he was extremely respectful and responsive to the fact that it was a weekday evening, aka school night). When he left, I felt extremely comfortable with Nick and if the rest of the project was anything like our first meeting, I knew we had picked a winner. Next came the hard part. My wife and I had to make decisions! We met with our designers, Molly and Emily, who we totally connected with. Both were extremely pleasant to work with and absolutely knew what they were doing. Since I have no idea what is needed when it comes to a kitchen reno, they helped guide us along the path, never being too pushy when it came to decisions. If we wanted to save some money with cabinets, they had quality options for us. If we wanted higher-end hardwood floors, they had quality options for us there, as well. Whenever my wife and I were stuck on a decision, they gave us sound advice to help us along. We couldn’t have been happier with our design team. Once the designs were finalized and the real work was to begin, we met Bob. Bob was our contractor for the project. He is straight to the point and won’t beat around the proverbial bush, which is a trait I respect. He is honest, hard-working, and without hesitation will be there for you and your family, no matter how big or small the question/situation. From day one, I like to think Bob and I understood one another and our partnership through the project was seamless. We worked out security issues since my family and I are gone all day. He made me feel extremely at ease, knowing strangers would be in the house all day. He kept me up-to-date with everything and was on-point with his original schedule, within a day! (The only delay was MY fault, due to purchasing some tile myself - which was delayed in arriving...he worked with us throughout all of this). He surrounds himself with a GREAT team. As I mentioned before, we have young kids and every single individual that stepped into my home was respectful of everyone and worked at a caliber that would lead me to hire them for other projects in the future. Our 30 year old kitchen is no more and is now a beautifully-crafted modern space that we spend most of our ‘home time’ in. We LOVE the finished product and am forever grateful that we found MOSS Building and Design. Furthermore, our specific team was hands-down fantastic! I would recommend them in a heart-beat.

I’ve returned to Moss again and again for their workmanship and professional ethics. I’ve hired them to do the kitchen, bath, living room built ins, laundry room and exterior work. No job is too big or small. At the end of the day, I trust them to do the right thing. They are not an inexpensive vendor, but they have a lifetime guarantee on workmanship which I take comfort in knowing that I have paid for that security too. I also like that they are willing to work with you to avoid their materials mark up on things you can source and buy directly. I would recommend Moss to my friends and family.

Previous Living Area: 1,150 sf (Rambler) New Living Area: 3,062 sf (bump out and pop-up) New Interior and Exterior Details: 10ft high ceilings; open concept; fantastic L-shape with quartz counter top kitchen; hard wood floors all levels; 4 full baths; media room; study room; 4 bed rooms (second level); 21ft x 10ft deck; 6 ft depth wrap-around covered front porch; and Hardie siding. Contract Execution: June 2016 Permitting: October 2016 – February 2017 Estimated Construction Duration: 5 months Construction Start: February 2017 Move-in: July 2017 Original Contract Amount: Greater than $400,000 Total Change Order Amount: 4.8% of original and owner directed Moss has a solid reputation for quality construction and an experienced team of sales consultant, in-house architect, project managers, interior designer, and carpenters which is why we selected Moss among the other builders. Lisa Ladson, Moss’ sale consultant, coordinated with their in-house architect (New leaf collaborative, architecture and design) to provide us with an open concept and second floor layout that we love. Lisa was exceptional and very responsive during the preliminary design stage. Moss also provided 8-hours of interior design which made all the difference in helping us create the look and feel of the interior and exterior. We couldn’t wait for the construction to start considering the positive design experience. The construction start was less than perfect with the initially assigned project manager not meeting our expectations in communicating the status and keeping to the schedule. We voiced our concerns and Moss’ management quickly responded and assigned David Keys, Moss’ Senior Project Manager, to get the project back on track and to improve communication and owner expectations. David took over 2-months after construction had started and we emphasized the expectation of the 5-month construction. Now the Moss online schedule was not valid anymore but instead Dave and I met weekly for him to provide me with the construction status and a 2-week look ahead of activities. Dave’s style of construction management and owner communication enabled the construction to be completed in 5-months –it pays to have an experienced Project Manager from the start. Dave was very responsive to any post-construction issues and continues to be my go-to person for any issues. Overall, Moss did a terrific job considering the initial construction setback, but they came through per their reputation. Thanks Moss! The Nguyen Family, Vienna, VA

Extremely pleased with our first floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager we were listened to and treated respectfully. I was originally told 10-12 weeks for the work. Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks! The remaining work due to a few small issues has taken an additional 3-4 weeks, but I'm fully moved back in to the entire first floor. Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

We had Moss install a finished bench seat/ shoe cubby/ storage cabinet in the awkwardly-sized foyer closet in our 1960's-era house. It is just what I wanted and makes WAY BETTER use of the space :) They also installed some backsplash tile in the kitchen and updates come window trim, things that we could have done ourselves (but really...when??). They did it quickly and it looks sharp. As with all home improvement projects in NoVa, wish it was cheaper but Moss was very clear up front about costs and allowances. Had no problems communicating with our Project Manager Travis!

We hired Moss to add a second story to our 3 bedroom rambler in Arlington. The scope of the project involved significant changes to the downstairs layout (relocating a stairway, changing a hallway, and moving walls), an entirely new second story including 3 bedrooms, 2 bathrooms and a laundry and some major changes to the basement, including putting in a new ceiling, new lighting and new stairway. We were very pleased both with the way the project turned out and with how easy Moss was to work with. Notably our project manager Dave Keys was very responsive to any issues or concerns that arose. We were very pleased with the quality of the work and, although doing a major remodel like this is never going to be easy, we felt that Moss tried to minimize the disruption to our lives. I have three favorite things about working with Moss. One, their flexibility - Moss was more than willing to offer design advice (thank you, Jodi Jamieson!) when we wanted, but also very happy to let us lead the way in making decisions. We really appreciated that they listened to us and helped us make our home the perfect place for us. Secondly, we valued their ability to stay within their stated budget. There were no financial surprises and given the horror stories about some remodeling experiences, we were very pleased about that. Finally, we think they did a beautiful job and we love what feels like a brand-new home customized to our family. Throughout the process, I feel like Dave Keys and the other folks at Moss shared our goal of making the best home for us and I felt like our satisfaction was very important to them.

We have worked with Moss on several jobs over the last few years and would recommend them to anyone looking for a professional and talented group. They have a great group of individuals who form a great team. From their designers to their installers, Moss does a great job from start to finish.

Great quality work and fabulous workers!! Moss came and installed an outdoor outlet for our projector. They came in under budget and went above and beyond! I would hire them again.

We had a large Sunroom built off out kitchen. We were very pleased with the timeliness of our project. They went from start to finish without aNY ideal time. They workmenship was outstanding too. Also when I thought there was a problem with something a month after addition was done the project leader came out immediately to check.

My wife and I hired Moss to put a 3 story addition on our Arlington VA home and renovate our existing space. We are very happy with how everything worked out, and found them to be very professional and trustworthy. A few things in particular stand out… First is the quality of the work. Their architect proposed what for us was a completely off the wall idea for how to configure our bedroom level and it worked out great. Their kitchen designer also came up with a great plan. We’ve been living in the new/renovated space for 8 month now and love how it looks and feels, and how it fits our lifestyle. Second is that they respected our deadlines. We lived in our home during the early and late stages of the work, but moved out for majority of the project. During this time we were paying our normal mortgage and renting a home. This can be an expensive proposition, especially if your project is delayed and you need to extend your rental agreement. I asked Moss to get us back into the house in 4 months and they had everything ready for us 2-3 weeks ahead of schedule. Finally I found them to be very fair-minded with respect to our contract. Their initial cost estimates were accurate, and the adjustments we made along the way were reasonable. Any large complex project is going to have mid-stream changes and instances where the homeowner’s assumptions don’t exactly match the contractor’s (or the contract). We were always able to work through those situations with Moss in a way that felt fair and reasonable to me. In general, I’ll simply say they did good work and I feel like they were good folks to work with.