Moss Building & Design

We just wrapped up the design phase of a bathroom + sunroom + garage renovation for our 1885 house here in Herndon, VA. The team has been fun, thorough, available and just plain smart since day 1. We went through a lot of design iteration and are excited to see it come to life. Demolition work just started a couple of weeks ago, but the team has been meticulously clean and very thoughtful. Thanks Sean, Liz and Emily--we can't wait for next steps!

My husband and I have completed several projects with Moss and have been extremely happy. From bathroom renovation, screened in porch and kitchen renovation Moss has been wonderful to work with. From project conception, design, material selection to construction it truly is very flawless. Moss just finished renovating our kitchen a few months back and love the results. We now have a very functional and a very beautiful kitchen. Will always recommend Moss to family and friends for all their home renovation projects.

We are mid-process in a kitchen remodel with MOSS. From the start, it's been a great experience. Our consultant, Nick, laid out all the details of costs for us from the start - there have been zero surprises. Our designer, William, has been amazing to work with - a true perfectionist, he has been to our house multiple times to discuss layouts, take measurements, and talk through ideas. If he had suggestions that worked for us, we implemented them - other times, we wanted to take things out, and he did so without pushing back. We have always felt that our team at MOSS is looking out for us and our budget and bottom line. We'll start the remodel early in 2021 and can't wait to see the completed space!

I used Moss Building & Design for a complete kitchen and bath (3 total) remodel. Plus, they replaced my builder grade carpet and vinyl with a luxury laminate. I am extremely happy with the quality of the work and overall finishes. From the bespoke drop zone and benches to the out of the box flooring and cabinets - the caring attention to my home was obvious throughout the project. From my first meeting to the last – my team (Nick, Matt, William, David, Ryan and Bo) did an exemplary job. I highly recommend using Moss for your home projects.

We chose Moss for our kitchen remodel after speaking to a handful of design and build firms. Given the size of the project and the investment we wanted to be certain that we did our due diligence. After our initial conversation with Nick, we immediately felt comfortable with Moss, and it was clear to us that they offered best balance between process, experience, and price. The project was a complete kitchen renovation – new cabinets, countertops, appliances, and a slight redesign in floorplan. We had a vision of what we wanted, but with so many decisions to be made, being able to work with Emily and design team was invaluable. Over the course of the design sessions we were able to see the kitchen come to life in the 3D renderings and adjust things on the fly as we discussed options and ideas. With any renovation, it’s always a balance between getting exactly what you want and budget – Emily did a great job of keeping us on track, was quick to let us know the cost implications of selections we were considering, and offered suggestions, insight, and guidance throughout the process. As the design process wrapped up and the project schedule was published, the COVID lockdowns started. With so much uncertainty, we were not sure when the project would get started and obviously had concerns related to having contractors in our home during the initial months of pandemic. We spoke to Matt (Project Lead) regarding our concerns and he was extremely understanding, wanting to make sure we were comfortable before any work would begin. We decided to move forward and the project ultimately started a few weeks late (end of April) due to the cabinets being delayed as a result of the shutdown, but once things got started they moved quickly with the project being largely completed within five weeks. Our on-site project manager (Chad) did a great job of keeping on top of things, informing us of what was planned for each day/week, and was always available when we had questions. Two members (Kai and Luis) of the team were onsite pretty much every day and handled all the trades other than flooring and drywall/painting. The team put on the project was intentional as to minimize the number of people that needed to be in the house and these guys were phenomenal. Given we were stuck in the house for entire project, the guys went out of their way to make sure we were comfortable with the process and progress. The upside of being home during the project was that it afforded us the opportunity to interact with them on a more regular basis when questions arose or decisions needed to be made, and without exception, they were always accommodating and willing to go the extra mile – not sure that can be said for many other firms. Obviously, no project is perfect and ours was no exception as some unexpected items arose, but again, in every case, the team was accommodating and worked through the issue to provide the best solution in the most expeditious manner. Having a major renovation done during a pandemic is not the way we envisioned things playing out, but we could not be happier with the outcome and the team at Moss.

We are so happy with the results from our bathroom renovation. I particularly enjoyed working with our team - Molly, Galen, Jim, and Jessica from Mosaic Tile. Moss and Mosaic Tile listened carefully to our wants and helped us design the perfect renovation. I appreciated the collaboration that they provided as we did know pretty much what we wanted but needed to get a professional sounding board (not to mention experts to execute the project.) I appreciated when they were able to say that something probably wouldn't look good (for example, we wanted to put our recessed lights in the shower next to the wall and Moss mentioned that it would probably cast a weird shadow on the tile. That kind of honest feedback is really critical.) The work done was meticulous and the service was always friendly and professional. Thank you, Moss! (My only gripe is that now our teenage daughters insist on showering in our bathroom because it's so nice now. Actually, I don't mind. We are getting great pleasure out of the remodel.)

I used Moss for a complete home rehab and addition. They reviewed many design options with me before we moved into construction. Once construction begin they were very responsive and communicative. Would recommend and hire again.

My family and I did a complete renovation of our 30 year old kitchen during the Fall of 2019. I had first heard about MOSS from a colleague of mine, someone who I trust and had nothing but wonderful things to say about them. After a bit of research on the internet and reaching out to other competitors of theirs, I decided to give them a call. My first interaction was with Nick. We spoke at great lengths over the phone, as I explained to him what we were looking for in a kitchen. We also wanted to tear up all of the flooring on the first floor (which is something else they do -- they can do it all). He was very knowledgeable and didn’t shy away from me asking blunt questions regarding pricing. He never tried to play down the pricing, he simply explained what different things would cost and left it up to me to decide...no pressure. Everything sounded great and at this point we decided to meet in person. Nick came to the house at our leisure and we sat down to discuss specifics. He came prepared (since we had already chatted days earlier). We came up with a game plan that we could all agree to and he took some preliminary measurements. (We have young kids and he was extremely respectful and responsive to the fact that it was a weekday evening, aka school night). When he left, I felt extremely comfortable with Nick and if the rest of the project was anything like our first meeting, I knew we had picked a winner. Next came the hard part. My wife and I had to make decisions! We met with our designers, Molly and Emily, who we totally connected with. Both were extremely pleasant to work with and absolutely knew what they were doing. Since I have no idea what is needed when it comes to a kitchen reno, they helped guide us along the path, never being too pushy when it came to decisions. If we wanted to save some money with cabinets, they had quality options for us. If we wanted higher-end hardwood floors, they had quality options for us there, as well. Whenever my wife and I were stuck on a decision, they gave us sound advice to help us along. We couldn’t have been happier with our design team. Once the designs were finalized and the real work was to begin, we met Bob. Bob was our contractor for the project. He is straight to the point and won’t beat around the proverbial bush, which is a trait I respect. He is honest, hard-working, and without hesitation will be there for you and your family, no matter how big or small the question/situation. From day one, I like to think Bob and I understood one another and our partnership through the project was seamless. We worked out security issues since my family and I are gone all day. He made me feel extremely at ease, knowing strangers would be in the house all day. He kept me up-to-date with everything and was on-point with his original schedule, within a day! (The only delay was MY fault, due to purchasing some tile myself - which was delayed in arriving...he worked with us throughout all of this). He surrounds himself with a GREAT team. As I mentioned before, we have young kids and every single individual that stepped into my home was respectful of everyone and worked at a caliber that would lead me to hire them for other projects in the future. Our 30 year old kitchen is no more and is now a beautifully-crafted modern space that we spend most of our ‘home time’ in. We LOVE the finished product and am forever grateful that we found MOSS Building and Design. Furthermore, our specific team was hands-down fantastic! I would recommend them in a heart-beat.

I’ve returned to Moss again and again for their workmanship and professional ethics. I’ve hired them to do the kitchen, bath, living room built ins, laundry room and exterior work. No job is too big or small. At the end of the day, I trust them to do the right thing. They are not an inexpensive vendor, but they have a lifetime guarantee on workmanship which I take comfort in knowing that I have paid for that security too. I also like that they are willing to work with you to avoid their materials mark up on things you can source and buy directly. I would recommend Moss to my friends and family.

Previous Living Area: 1,150 sf (Rambler) New Living Area: 3,062 sf (bump out and pop-up) New Interior and Exterior Details: 10ft high ceilings; open concept; fantastic L-shape with quartz counter top kitchen; hard wood floors all levels; 4 full baths; media room; study room; 4 bed rooms (second level); 21ft x 10ft deck; 6 ft depth wrap-around covered front porch; and Hardie siding. Contract Execution: June 2016 Permitting: October 2016 – February 2017 Estimated Construction Duration: 5 months Construction Start: February 2017 Move-in: July 2017 Original Contract Amount: Greater than $400,000 Total Change Order Amount: 4.8% of original and owner directed Moss has a solid reputation for quality construction and an experienced team of sales consultant, in-house architect, project managers, interior designer, and carpenters which is why we selected Moss among the other builders. Lisa Ladson, Moss’ sale consultant, coordinated with their in-house architect (New leaf collaborative, architecture and design) to provide us with an open concept and second floor layout that we love. Lisa was exceptional and very responsive during the preliminary design stage. Moss also provided 8-hours of interior design which made all the difference in helping us create the look and feel of the interior and exterior. We couldn’t wait for the construction to start considering the positive design experience. The construction start was less than perfect with the initially assigned project manager not meeting our expectations in communicating the status and keeping to the schedule. We voiced our concerns and Moss’ management quickly responded and assigned David Keys, Moss’ Senior Project Manager, to get the project back on track and to improve communication and owner expectations. David took over 2-months after construction had started and we emphasized the expectation of the 5-month construction. Now the Moss online schedule was not valid anymore but instead Dave and I met weekly for him to provide me with the construction status and a 2-week look ahead of activities. Dave’s style of construction management and owner communication enabled the construction to be completed in 5-months –it pays to have an experienced Project Manager from the start. Dave was very responsive to any post-construction issues and continues to be my go-to person for any issues. Overall, Moss did a terrific job considering the initial construction setback, but they came through per their reputation. Thanks Moss! The Nguyen Family, Vienna, VA

Extremely pleased with our first floor renovation. From Nick in Sales, Jason to help close the deal, Megan our designer, and Bob the project manager we were listened to and treated respectfully. I was originally told 10-12 weeks for the work. Prior to work starting, Bob told me he was hoping for 8-10 weeks. We were back in our kitchen in 8 weeks! The remaining work due to a few small issues has taken an additional 3-4 weeks, but I'm fully moved back in to the entire first floor. Some small details that I appreciated: 1)There was no dumpster in my driveway. Living on a pipestem is hard enough from a parking perspective. It was great not to have a huge dumpster taking up 3/4 of our driveway. Trash was put in driveway but picked up within 2-3 days. 2)Moss Online. I loved being able to log in and view my schedule and it is great to look back to see design selections if I want to match anything for future purchases. 3)Clean up each day. The house was always left in a safe, usable condition. Working with Nick, Megan and Bob was seamless. They truly work together as a team to make things right for their customers. Highly recommend Moss (and we are already using them again for our fireplace!)

We had Moss install a finished bench seat/ shoe cubby/ storage cabinet in the awkwardly-sized foyer closet in our 1960's-era house. It is just what I wanted and makes WAY BETTER use of the space :) They also installed some backsplash tile in the kitchen and updates come window trim, things that we could have done ourselves (but really...when??). They did it quickly and it looks sharp. As with all home improvement projects in NoVa, wish it was cheaper but Moss was very clear up front about costs and allowances. Had no problems communicating with our Project Manager Travis!