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Thank you for taking the time to post a review, even though your experience wasn't as you expected. I believe I’ve found your order. It looks like you purchased a Dayton Studio Gray kitchen in 2019 from Wayzata Home Products, the company that previously owned CliqStudios, right? You probably already know Wayzata went out of business last year, which means they no longer cover any warranties. The CliqStudios brand and assets were purchased by the new investors and started as a new company in April 2020. Although the new company is completely unrelated to Wayzata and has no ability to reinstate the old warranties, we do have a lot of empathy for the customers of that company who have warranty issues. Because of that, we are willing to review options that will support you in any way possible and within reason. We’d like to have a conversation with you to review your case and discuss options. May we give you a call this week? Please send us a PM or email (email@example.com) to let us know a date and time that works for you.
The new CliqStudios is so excited and proud of the company we launched and the customers we've served since opening our doors in April 2020. We enjoy seeing the beautiful finished CliqStudios kitchens our customers share with us everyday. We truly value the business relationships we have formed with our customers and we look forward to serving them well into the future.
As you know, it is very important that the cabinets are handled properly on the job site to prevent damage. When moving cabinets on the job site, the cabinet should be lifted straight up off the floor [this may take two people depending on the cabinet size & weight] and carried to be put in place.
Cabinets should never be pulled, pushed or dragged across the floor. Tipping a cabinet on the edge and dragging it will cause peeling and chipping as shown in the photographs you provided. The lifetime warranty on our cabinets covers against defects, but it does not cover damage that occurs on the job site.
Also we are surprised to see your note regarding the dishwasher. A filler panel was included in your design and shipped with your cabinets to allow proper spacing and clearance between the drawer base and the dishwasher. Did your contractor install this filler panel as designed?
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We do not have any pre-built “stock” cabinets sitting on the shelves. Every kitchen is built to order. Even though nothing had been shipped, cabinet components had already been picked from the warehouse and were on the production line. Because the order had already reached the production floor, we are not able to waive the restocking fee.
Our order cancellation and restocking policy is very clearly shown on our website. Your designer personally informed you of the policy during the design process. This policy was also noted in both of your design packets. Every CliqStudios customer must indicate his/her understanding and acceptance of this policy before being able to complete any purchase.
When investigating this case, we interviewed your Project Coordinator and your Designer, both of whom worked with you directly. At no point were they made aware your cabinet order was for a house that wasn't yet purchased. Had that information been shared, it would have raised many red flags in our system. We always highly advise customers to wait until after closing on a home before finalizing any cabinet purchase. Likewise, current homeowners are advised to not begin demolition until all cabinets have been delivered and inspected.