Associated Designs, Inc.

Thank you Marcia! Rick appreciates the opportunity to work with you and you clients meet their home design goals.

Dear Anne,

Thank you for taking the time to share your experience with our company.

Our website is correct that we are the best source to modify the designs in our collection and we are very happy to help any client modify our house plans, especially clients building in the State of Oregon. With our revision services we are very up front about the cost of the modifications before plans are purchased. We provide FREE modification quotes which outline the fee for customizing the plan along with the plan package that you will need to purchase in order to have the plans revised. When you originally contacted us on March 27th, a designer within our office reviewed the changes you wanted to make and provided you with a modification quote which included that the PDF Master needed to be purchased at the time we proceeded with the modifications, all of this provided before we collected any money from you and within the same day that you contacted us.

After receiving that quote you had several FREE phone consultations with the designer to review additional questions and modifications. Due to our schedule at the time you were ready to proceed you decided to purchase the CAD Masters and work with another firm to have the changes incorporated. Your purchase of the unmodified design was fulfilled the same day you placed it. Six days after your purchase, you contacted us again to review and quote modifications you wanted to make. Our schedule did not speed up in the 10 days since your original request which we were honest about before any money was collected from you.

It is very important to us that our clients are provided realistic time frames for the completion of each phase of their project. Since a Houzz review provided in 2015 we have implemented scheduling procedures that allow us to meet or exceed the time frames we provide our clients. The reason you were told 4 weeks for preliminary plan was a result of our honest attempt to be up front about the actual amount of time it will take us to get to your project.

Excellent customer service is something that we strive for every day. We answer emails within one business day or sooner and real people answer the phone, no wading through a phone tree to find the right department. If a staff member was rude to you or was not attentive to providing you with timely responses we do wish to hear about it. Rick McAlexander is the owner of Associated Designs, Inc. and is available to review any specific instances where a staff member did not adhere to our company’s standards for customer service.

We are sorry that our schedule for plan customization was longer than your project allowed and for the trouble that may have caused you. We do recommend and encourage all clients to make sure they can provide as much time to the design phase as possible. By not rushing the design and working with a professional you can make sure that the home will suite your needs and lifestyle for years to come.

Thank you for the kind words. We appreciate that you took the time to share your experience. We look forward to seeing your photos!

Thank you for taking the time to share your experience with our company. We are glad to hear that the revisions were completed as you had requested and hope that you enjoy your home once it is constructed. Based upon your experience and feedback we are working to fix the communication shortfalls you have outlined. We strive to provide the best set of house plans that we can and each plan we draw is created with the highest attention to quality and detail. With all of our plans created in house, occasionally our processes fall behind schedule. We apologize for any inconvenience the delays in our timing may have caused and that we were not quicker to provide you with updates on your project. We appreciate the opportunity to have worked with you.