Julian Tile

The company was recommended to me by my tile installer Marek. Julian tile employees were very helpful with ideas and recommendations both in the showroom and at the cashiers. Lots of choices and quality tiles. Modern styles and sizes (really large ones if that's what you need) Sizes now are larger, but do not over do it within the space available.

It has been a long time since I experienced such a bad customer service as the one with Julian Tile, Burnaby. Not only were their sales staff completely untrained in the basics of selling but they know next to nothing about the products they promote. As for the Order Department, the unhelpful, uncaring and simply rude (huffing and puffing because they had to do a days work) attitude just wanted to make me walk out - which I eventually did. They had no way of assisting with some basic technical aspects to installation and just stared at one another, shrugging their shoulders as if to say; "well, we just don't know". Asking if they had anyone who could assist me, I was handed a post-it note with the name of someone who could 'possibly' help but they were not around and I was not offered the option for that person to contact me. Sitting slumped and looking miserable with zero interest in what they do is not the warm and welcoming approach I expect from a company such as Julian. It was actually embarrassing for me to be in the same room. My suggestion is that, if they don't like their jobs, leave and do something else and give work to those who are more grateful for the income. Interestingly, my tile inquiry was for a showroom and only required 500 s/f. The project itself however is far more. Glad they have the luxury to lose it.

I had a very sad experience with julian tile yesterday. I working subcontractor and from time to time buying stuff from your store. Yesterday, I place it in order and as usually parked on from warehouse gate and spent 45 min. to wait when my order will be complete. But nobody didn't come to me to ask what I waiting for during this time. I addressed two times to your stuff, one on the front desk, one to the warehouse worker, and as I mentioned no one come to me with my order during 45 min.I came back to the front desk again and demand to cancel my order as nobody takes care of one. But "miracle" order was ready to pick up right away after my request. Today, I place a bigger order at Golden. And you know, everything perfect I left Golden in 10 min. When I visiting Golden at Langley I always have felt as I come to my best friends, they are always friendly. Opposite to your store, when I step into your store, first what I see, UNFRIENDLY faces behind the front desk. And I have feelings like I'm your enemy but not the customer. At the last time was my worst experience of all my life. I prefer to buy the same items from Ames in Burnaby but not from you. For this reason please delete my company account from your base, as no me or my customer never visit your store.I sure your stuff at the front desk well known my company name. P.S. I really appreciate the lady with light hair, she came from the room with the big windows, behind the front desk and explained to your staff that I h

I bought the marble tiles for fireplace surround. The color changed from inital whitish to medium grayish. So I called and asked how it could happen and salesperson told me I used the wrong glue. That is fine. I suggested that as the manufacturer, you knew your product more than the customers and a little of note such as " use what type of glue to achieve better result or it may change color based on the type of glue used" would be very appreciated for an individual client like me who is not in the trase and doesn't have a lot of experience with the properties of tiles. But the sales just told me I should ask if i don't know. Well, one has to know there is an issue to begin with.

We met with Kalan, it was an awesome experience.He was very knowledgeable and professional we would definitely recommend Juliantile.

We love bringing our clients to Julian Tile. Maria and the team are very knowledgeable and professional, and they have a HUGE selection of quality and stylish tiles to choose from in their beautifully laid out showroom.

It is always a pleasure to source product at Julian Tile. They have a wonderful selection of quality stone and tile with many unique designs that cannot be found elsewhere. From the showroom to the warehouse, the staff is friendly and helpful. This is definitely one of my favourite stops for tile! Toula Favreau Acanthus Interiors

I have been working with Julian for many years. I include their products in almost every home because the product line is comprised of well selected classic and contemporary looks that work for my clients. Staff are very helpful - its always a pleasant experience working with the the whole team at Julian Tile.

Julian Tile was super helpful in sourcing a tile for a clients laundry room. We were looking for something unique and they were on the ball from start to finish. I will definitely consider using Julian Tile again for future projects. Thank you!

Our firm has been using products from Julia Tile for several years, and their rep. Maria is fantastic. She’s always on top of the new products and provides great service for us. They have a great selection of stone and tile. We would highly recommend Julian Tile to any design firm or homeowner. When we were working for the Luxury Home Show & Design booth, we were in a bit of a bind with our initial tile choice and Maria was able to give us a great option for some tiles for our Master Ensuite Spa Bath. The result turned out to be a luxurious master ensuite which showcased Julian Tile's beautiful products.

I've been purchasing from and sending my clients to Julian Tile for over a decade and always with great success. Their product selection and price points are great and their product knowledge is stellar. As a General Contractor it is essential that I confidently deal with and send my clients to reputable and knowledgable suppliers. Julian is one of my "go-to" suppliers for quality lines of tile. -Christian Costo Principal: Showcase Interiors Ltd.

Maria has been a welcome addition to our arsenal of great reps for tile products. Not only is she knowledgeable but she is organized and goes above and beyond her duty to make sure our projects look fantastic. Thanks again Maria