Hammers & Heels

Name: Hammers & Heels
Address: 888 E 50th ave, Denver, CO, 80216, アメリカ
Telephone: +1 415-890-6864
Rating: 2.9

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プロフィール

USA Custom Lighting and Furniture Manufacturer. Custom handmade exclusive designs in glass, clay, metal, wood, and resin. Furniture- Reclaimed wood to modern hexagon tables. Lighting- Chandeliers, sconces, and pendants in hand blown glass, metal, and porcelain. Over a decade of experience in quality manufacturing. .

サービス内容：

Lighting Design, Lighting Sales, Custom Furniture, custom lighting

対応エリア：

Alameda, Albany, Berkeley, Canyon, East Richmond Heights, El Cerrito, El Sobrante, Emeryville, Lafayette, Martinez, Moraga, North Richmond, Oakland, Orinda, Pacheco, Piedmont, Pleasant Hill, Richmond, Rollingwood, San Francisco, San Leandro, San Pablo, Saranap, Waldon, Walnut Creek, denver, Colorado, Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Rhode Island, Illinois, Indiana, New York, New Jersey, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, New Hampshire, Mississippi, Pennslyvania, Montana, Nebraska, Nevada

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プロジェクト 18件

Hand Blown Bubble Glass 3 Pendant Chandelier

134

Industrial Collection

The Factory Collection

The Architect Collection

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Hammers & Heelsに対するレビュー 8件

新しい順

colleen bryant

This company is awful to work with and their product was poor. Initially the clay pendant lights arrived and were different colors when lit because they weren't manufactured consistently. I tried to get it corrected and they didn't answer repeated emails (there's no phone number). Now a year since I hung the lights, they are falling apart. We have to take them down so they won't fall and hurt someone. I'm surprised reputable websites are willing to host their products because this company has no customer service and poor quality.

2024年2月23日

pmjcox

We bought 7 hanging pendant lights in 2017. We have been reaching out to them for the last 2 weeks in an effort to replace one - we have called, left messages and emailed. No response.

2024年1月31日

Olde World Design Studio

Literally the worst. Took my money. Did not deliver the product requested. Refuses to acknowledge or even speak to me about the issue. Now I am out thousands of dollars for product I cannot use. I have never dealt with a more unprofessional company in my life. I have been dealing with them since September and the only part of the process that was easy was them stealing my money.

2023年5月31日

catherine matero

It started off rocky but Kate at customer service is lovely. She spent quite a bit of time with me even offered me a free item, which I refused but appreciated the offer. Thank you Kate

2017年8月24日最終更新日：2017年8月24日

Aaron

We ordered three custom wooden desks from Hammers & Heels. Slam dunk. They were super involved in the planning to the point where I couldn't believe how much thought was put into it, not to mention the choices possible. The finished result is absolutely beautiful: well painted metallic bracketed posts as legs supporting a very big and solid well lacquered top, not to mention the slightly differently stained pieces that it compose the top. It's very well thought out, and customized to my height! I'm quite tall so I have specific requirements that were met spot on. I'll enjoy this desk for as long as I can foresee, and it feels sturdy enough to last it. I was skeptical it'd be worth the higher price tag, but it was money well spent.

2014年4月16日

alicat0162

Hammers & Heels was awesome to work with! I love that they hand make every piece right here in the US! I had a few questions before I purchased about overall height and canopies they were quick to respond and were very knowledgeable. The products came quickly and were well packed- beware of peanuts!! We put three of their unique bubbles (Two large smoke colored and one of the clear) in our entryway and everyone comments when they walk in! They are quite a conversation piece!

2014年4月14日最終更新日：2014年4月17日

talkdesign

What can I say? Alicia is a dream. Her products are amazing and she goes so far out of her way to make you happy. It's so rare to find a small company with integrity AND quality. I don't know what this other reviewer is on about. I've bought a ton of stuff from H&H for both my home and my office. At home, I've got the Oliver bed, hive tables and some chandeliers, all of which look way better in person than on the site. At work I picked up some of her latest pendant lights and I get compliments all the time. She did lighting and furniture consultation for my home and office. My only complaint is that her stuff can be pricey and takes time to make, but that's only coming from my IKEA generation brain. If you want anything worth having, you have to pay for it. Given the quality of this stuff and the uniqueness of the design, I'm not sure how she's selling it at such a low price. Besides, it's hand-made - totally worth the wait.

2014年1月12日

Morpheus Studio

I contracted H&H to build custom lighting for a commercial project. From their website, 10/1/13: "*UL Listing - We offer UL listing for all of our customized or custom fixtures. We are one of the only custom shops in the US to offer cloth cord UL listed fixtures." So, I assumed I was purchasing certified lighting. Nope, it's an option. I had to rip out $8K worth of lighting. Ouch. When I asked how they could help, I got this in an e-mail: "We will no longer provide any free design or specification input. If you need help with details we will add design work to your contract. UL listing work for custom projects are billed hourly so we will draft up a contract once the signed drawings are received." And, they suggested I ship them back at my expense (from PA to CA). Interestingly, this is the wording on the website, 10/4/13: "*UL Listing- We offer UL listing upon request for all of our customized or custom fixtures. We are one of the only custom design shops in the US to offer cloth cord UL listed fixtures." Overall, inexpensive materials, premium price point and not the "how can we help" vendor type.

2013年10月4日

Hammers & Heelsからのコメント：

Hi Paula,

Before we get to your specific situation, we would like to point out that we did not mention anything about UL listing on our website until after your fixtures were ordered and shipped.

At Hammers & Heels, we pride ourselves on going above and beyond for each and every client. If we make a mistake, we're the first to admit it and make it right. No questions asked. We even include warranties with every fixture, which is almost unheard of from any other small, USA-made, custom design company.

This, however, is not one of those times.

As we have been discussing in our numerous emails to each other, you asked us to create custom lighting that you designed - you provided us with exact specifications for the lighting you wanted. You did not request UL listing.

This is a custom piece Morpheus Studios and/or Paula Ciper designed - anything you want us to do you have to add to your specification. You designed lighting fixtures to your specification, and we built them to those specifications.

In fact, just to be safe, we requested to speak to your general contractor on several occasions to confirm that the fixture wiring was acceptable for installation. We never received a response regarding that issue. Instead, you personally confirmed and approved your custom specifications, none of which included UL listing.

Now, it seems you do need UL listed lighting after all and are expecting us to remake and ship your lights for you for free.

We've offered to help in every way that we can, but we delivered exactly what you designed. In attempting to work with you on your dilemma, we gave you three options:

1. Ship us the lights and we will UL list them for our standard fee
2. Completely remake the lights, UL list them, and ship them out
3. Contact a UL inspector on your own to visit you and approve the lights independently

Like I said, if we make a mistake, we make it right. Unfortunately, we cannot fix a mistake we didn't make.

We're happy to discuss with you how you best serve client from here on out. Please contact us directly whenever it's convenient.

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事業内容

会社名

Hammers & Heels

電話番号

+1 415-890-6864

ホームページ

www.hammersheels.com

住所

888 E 50th ave
Denver, CO 80216

フォロワー

フォロワー 145人

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コメント (98)

コメント：why is this grey?We also have this in clear and seeded as well!

2018年11月3日

コメント：Too big? Pendant LightsWe are big fans of oversized lights :)

2017年11月29日

コメント：What type of candles - pillar or taper?We do not supply the candles just the holder. They will hold taper candles

2017年10月29日

コメント：FinishHi! Yes, it is

2017年10月25日

コメント：Ul ListedThey are not UL listed standard but you can select the UL listing when you purchase.

2017年10月10日

コメント：Images indicate there's an option with 12' cord and plug-in?Hi, it is 12' with a plug. Unfortunately this option is not listed on Houzz. We apologize for any inconvenience.

2017年9月9日

Hammers & Heels