Diamond Kote Siding System

I am not in any way dissatisfied with the product, but their customer service leaves me disappointed. I ordered the material I needed from my local building supplier. I understand now days waiting for material can be the norm. Half my order was available in a few days but part was on a three week back order. My supplier was op front with me on the back order and I understood. However when I received my order the material was packaged poorly and the individual pieces were stuck together. I contacted my supplier and he asked for pictures and then advised me to Troy to separate the pieces. When I did separate the boards it was obvious the paint had not cured totally before packaging. I sent pictures to my supplier who agreed the material would have to be replaced. I was very great full until I was called and told there would be another three week delay to replace the damaged boards. I find it very disappointing that there is no concern to expedite parts that were not packaged properly by the manufacturer and then make a customer wait an additional three weeks for replacements

After I had Diamond Kote siding installed, I noticed several problems. I called and a Diamond Kote territorial manager came out and said that there was no warranty due to improper installation. He stated that there was no house wrap, no flashing around windows, staples used, covered nails with caulking, etc. Some months later another DK manager came out with a LP Smartside manager. They both agreed there were multiple problems with the installation, which voided the warranty. Yet it has been four months and I can't get written documentation as to why I have no warranty. This seems contrary to consumer protection laws and somewhat cowardly. If you can say to a homeowner, you have no warranty because of your contractor, then you should be able to put it in writing. For this reason I would not recommend this siding. They don't stand up for the homeowner when they are wronged, so they become part of the problem. The attorneys general's Consumer Protection Divisions need to look into this.

I'd like to give an honest review of the quality of this product however, I cannot seem to even get my order in so that my contractors can install it! We were told it would be a week lead time on receiving the material by DiamondKote (not a dealer) and week after week we continue to get excuses. I understand things happen in manufacturing that may cause delays but when you pay the premium price that you do for this material then you should be dealing with a premium company that handles matters appropriately. My contractors have now left the jobsite because they have other jobs to move on to (cannot blame them) so when I was told it would definitely be here by the 18th they (contractor) kindly changed their scheduling to accommodate us in order to finish up our home. Well, today is the 18th and yet again we've been told the material has not arrived? If you're looking for a company to be on time with their product, THIS IS NOT THE ONE! DO YOURSELF A FAVOR AND LOOK ELSEWHERE! Now, on to the next review destination to let everyone know my dissatisfaction with this company.

Cannot recommend Diamond Kote. Our condos had Diamond Kote installed in 2014. In 2018 we noticed problems with the paint separating and board becoming soft. After multiple attempts to get them to come inspect the siding, they came out and issued a report blaming our installer who has installed miles of this product. After speaking with other installers of Diamond Kote we learned this is their tactic to avoid paying a warranty claim. They blame the installer and the home owner for failing to properly inspect and maintain. Be forewarned. This company does NOT stand behind their product contrary to what they claim and their product does not seem to hold up as advertised.

A small portion of the siding on our house is Tiger striped. The company admitted it was due to a clogged spray nozzle. They sent two reps from the company out to look at my house. I was hoping they would send someone out to fix the problem, but they inspected the product and did determine it was Diamond Kotes fault. A month later I received a letter. If we signed this letter they would give us $500 and we would be responsible for fixing the issue ourselves. We received a bid, it was double in price. Other painters indicated by phone what they charge per square foot. I went back to Diamond Kote. Their email was pleasant, but they won’t cover the full amount it will cost to repair the product. I was disappointed to learn that I will pay additional money out of pocket to fix what their poor quality control process missed. When the product is painted correctly by the company, it is a beautiful product. Even though it’s an inconvenience to the home owner, I understand things go wrong, I just want Diamond Kote to stand behind their product and make this right.

There are serious color inconsistencies in the Diamond Kote siding purchase for our new home. We have had to remove new siding due to the noticeable color difference between different boxes of the siding. I currently have labor and material waste in excess of $2,000. I have contacted Diamond Kote to see if they will stand by their product. I will report back with the results. More to come.

Second job using Dimond Kote. They have a problem with their quality management. 1st job, mislabeled color of ridgestack and several boards had obvious chips in them where paint had been scraped off. Worked/cut around them but was a pain. 2nd job - had to order 9 pks (4/pkg). 5 boards had several scrapes of damaged boards.

After one winter our siding is chipping and peeling and diamond kote refuses to take any responsibility. They told us our contractor must have handled the siding wrong upon installation. We have recently just found 3 other homeowners in our rural community with the same problem and diamond kote has fed them the same line as us. Hmm we may be onto something!!!

Love the look of the product but sad to say when the contractor nailed the product on it left large chipped areas around the nails. Also on our trim pieces some of the paint is missing on the edges so LP Smartside has taken on some water and the product now is chipping off. Thus far Diamond Kote has not been helpful to resolve the problem. Our areas are too large and deep to use their touch up paint.

Diamond Kote’s bulletproof warranty and industry-leading durability are the top reasons we chose to offer this product to our customers. The company excels at customer service and always stands behind their promises. This, to us, is priceless!

In my opinion Diamond Kote has the best finish in the industry. I have seen the production process first hand and also used the product. They have the most advanced equipment, technology, and process in finishing hard board exteriors products. Their facilities are clean, effiicient, and enables them to control the finish process. They also do a great job in controlling the product in the post finishing stages of storage and distribution. Their customer service level completes the whole process, with high knowledge of the products and quick response times. Great product and great support! I would highly recommend this product.

Diamond Kote is the way to go for anyone looking for a maintenance-free product that also looks great on the house. We've used it several times and recommend it to our clients regularly. Awesome product! Stebnitz Builders