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2017 Kitchen Designer of The Year, KBB Review Retail and Design Awards.
Thanks for taking the time to write this review.
We have tried to look into your project to understand the issues, unfortunately as it was quite a while ago, both the Showroom Manager and Designer that were working on your project are no longer at Day True.
We can see that 4 layout options were presented at the beginning of November, then 5 updated options dated end of November, In some cases depending on the extent of the works, it is necessary to investigate the feasibility of the building works (especially in flats) We would have recommended installers who would liaise directly with to you to in order to cost for the proposed works and to investigative the options you wanted to achieve.
A detailed design brief is written for every project, which outlines the various stages, proposed timescales and the services we offer. In some cases where we feel we cannot deliver the expectation of the client in terms of budget and timescales, we would rather be honest and refund the design fee, to avoid wasting your time.
Our aim is to always give you a better life through our progressive design, Honesty, transparency are values that represent us and that we hold in highest regards.
We are really sorry with how you feel, our clients are important to us and most of our works comes via recommendations, we would love the opportunity to change your opinion of us and would welcome further discussions to understand how we can improve.
Please drop us an email at email@example.com or give us a call.
With kind regards,