Worthy's Run Furniture

This is the worst run company for customer service I have ever come accross. Our product was ordered in March and it's now December and have yet to receive our build in good shape. We were shipped one back in October, came heavily damaged without proper protective packaging. Upon shipping back, we were told it would be turned around quickly. It has now been over 5 weeks, and Julie and her team refuse to provide us proactive information. She refuses to call me back and we have to constantly email and call to try and get detail. She is completely obstinate and refuses to provide any clarity or transparancy into the issues they are encountering. She leans on "company policy" and refuses to provide us a refund or any timeline. When asked questions like "how long have you had the returned product, when will you ship, why don't you call us back," she refuses to answer or provide any clarity. She will play the victim and say we are badgering, but when you pay 1000's of dollars for a product that is delayed 2x time it was supposed to without any clear answers, you would be upset too. I have tried to contact the owner as well, and Todd refuses to call me back as well. They will cry "small business" and "we're trying our hardest" and when they can't perform the simplest task of returning phone calls, or proactivley contacting us for status, then that clearly identifies a business and process problem. They refuse to take accountability. Beware of their ineptitude and do not patronize this business.