Aleko Gates

We bought our gate openers and Gate from Aleko online. We love the gate and openers until the temperatures dropped to roughly 20 degrees. The gate openers would not open. We were locked in out driveway until the temperatures warmed up. I contacted the company and we exchanged emails, pictures, and videos back and forth over 2 months explaining the problem. the Owners manual says they work down to Minus 4 degrees F. They do not. The customer service is terrible and they do not stand behind their products. They told me they do not have engineers on staff. I mean how do you make these products and not have an engineer on staff? Do yourself a favor and don't do any business with this company. The openers freeze up in cold temps. Avoid this company at all costs

I purchased this gate from the company directly. The gate was corroded and dented when it arrived. When I tried installing, customer service was not at all helpful! All this has been a nightmare. My professional installer has to come back every few days because the date wouldn’t open / close!!!! How disappointing! I’m just gonna buy a different engine for now and remove their product.

So far Aleko customer service is the problem. I called and asked for specific instructions on roller attachment as the Single gate/Sliding gate instruction manual states that the post should be in the ground 3 feet 1.2 inches from the gate bottom. So we subtracted the 4 inches for the wheel and installed our post a little taller than specified in instructions. We put 2 feet 8 inches in the ground, leaving 5 foot 4 inches above ground. This is 1 inch higher than the instruction manual called for. We installed our concrete at the time of post install. The gate is 7 inches too tall at the center for the rollers which were installed per instructions via email from Irena at Aleko. I was told the wheel are too big, the rollers to low, the posts were installed wrong. The wheels came from Aleko, the rollers installed to their specs and posts exactly as measured in the assembly manual. They were not willing to do a thing to fix the issue. Then I pointed out that the limit switch magnet that is supposed to attach to their extension bar does not fit anywhere. Of coourse not, it needs to retrofitted to work. Another design flaw......... This does not even account for 90 minutes on hold , numerous calls to get through to a person and non returned phone messages. Sadly enough, before dealing with the poor instructions and customer service, we had 3 neighbors that were going to buy this same set up.

Recently, we purchased a Prague Style Single Slide Steel Driveway Gate from AlekoGate.com. Along with free shipment, the online store also impressed us by offering quality customer service. The customer service executive further helped us in choosing the right driveway gate to suit out needs and convenience.