Westlake Royal Roofing Solutions

We installed Boral roof tiles last year. Within 3 weeks tiles started to get gray marks, 6 months later entire roof is covered in gray marks. I am being told that it is effervescence and pretty common with Boral tiles. Several tiles have cracked and chipped within few months of the installation. Quality of Boral tiles are not good and warranty doesn't cover roof replacement. I have wasted $55K on a roof that looks really ugly. In contrast, Eagle tiles have really good quality and warranty covers roof replacement. I do not recommend anyone using Boral tiles, you will be risking your entire project.

We bought our Roma Metro Tile Roof in 2010. It was advertised by the manufacturer as the Rolls-Royce of all roofs, which we believed at that time since it came with a 50-year warranty and a hefty price. We got it installed by the manufacturer recommended and factory-trained technician, as required to get the 50-year warranty. However, less than nine years after installation, the roof has revealed some deficiencies: The coating is coming off like sand during heavy rain. Twice the wash-down was so bad we had to have our house pressure-washed. At some spots the coating was bubbling and has meanwhile popped open revealing the bare metal underneath. The roof had also developed leaks in more than one place. When I called Boral (who purchased Roma Metro Tile Roof in 2018) I was met with extremely poor customer service. We were advised to speak to the regional company manager Bryan. About a week and half later Bryan sent out Mark a roof inspector. Mark was able to accurately pinpoint the areas where the leaks were before he even climbed on the roof. He said that metal cannot leak and it therefore had to be an installation problem. He then went up on the roof, took lots of photos and these where his findings. 1) The tiles were not designed and installed to allow the rain water run off to disperse over a wide area of the roof 2) Most of the rain water run enters the crickets of the roof, causing a back-up into the seams of the roof which causes the leaks 3) The crickets of the roof are poorly designed and allow dust and dirt to get trapped in the valley of the crickets. They need to be widened. When I asked Mark about the areas where the coating had bubbled he said he hadn’t seen them but he went back up and found what I was talking about and took photos. He still said he didn’t see any coating loss. Mark promised to send me the names of roofers who can fix our leaking issues. Six weeks and three phone calls later I am still not in receipt of any names of roofers. Meanwhile we had heavy rain again and I sent Mark three photos of the coating being washed down from the roof. In response Mark berated me and said I was taking advantage of him and that he would be blocking my phone number. Getting response from the company was not easy either. Jennifer in the warranty/customer service department doesn’t respond to emails and is difficult to reach on the phone. About three weeks after we had submitted our claim I was able to speak with Jennifer and she said they would indeed honor the warranty. But thirty minutes later she called back and retracted their warranty offer. She claimed she mistook me with another customer. Maybe they have too many cases with similar problems. Jennifer said our claim was still under review. They could see our coating loss but consider it a cosmetic issue. They were going to send me two patch-up kits with a close color-match to our roof since the exact color is no longer manufactured. We fear 10 years after installation this roof will resemble a 50-year old damaged Battle Ship rather than a Rolls-Royce.

My roofer ordered Boral cement tile in May 2018. 7 months later it is still not available. Availability date has been moved 4 times. New date is Jan 2019. My roof underlayment has been exposed to South Florida sun for months while we wait. They should not accept the order if they cannot deliver.

The Boral Tile name may have changed through the years, but the product has stayed the same. For three generations in the roofing business, we have never seen a product that can compare to Boral Tile. We promise it will meet or exceed your expectations.

Boral Roofing os a great company with an amazing product line! As a leading Chicagoland area exteriors builder, we are always confident when quoting Boral projects for our customers! Keep up the great work Boral!