Prime Glass

Prime glass supplied and fitted various windows and skylights to me in 2019. Three years later (last week) and one of those skylights exploded on the inner panel - spontaneously. Fortunately no one was underneath it at the time but this is a large and expensive panel (around 1.5m square). It would be useful to discuss what an expert thinks might have been the cause. On contacting Prime Glass, the polite admin person promises a call back. But despite calling every day for a week - politely in all instances - they refuse to speak to me on the phone. Instead an email: "The glass breakage is not covered by the warranty so you need to contact a company that changes broken glass." Leaving aside whether this is/isn't covered by any warranty and whether any fault is due, is this the after-service you want after your glass has been fitted? Wouldn't the wiser way for Prime Glass to engage with their customer, clear responsibility, and then solicit the business for the replacement skylight? The stonewalling speaks for itself: avoid culpability at all costs. Really disappointing for a company that was recommended by our architects. Sorry, I can't recommend.

Very professional team. We have worked with different contractors on our projects but I can say Prime Glass was the only company we didn’t have any issues with. They are very professional and experts in their field. Our project was completed in time and to the quality we expected. We have already recommended them to friends.

Prime Glass provided a very prompt and professional service from survey all the way to installation, meeting all aspects of our design requirements. They completed the works on schedule and their product is of a high standard.

We have used Prime Glass for our rear extension project, they provided us with Sliding doors and rooflights. The products were great but most importantly we were impressed by the service. They are very patient and explained everything to us in advance, they kept us informed throughout the project and responded to all our calls and emails swiftly. We will highly recommend them. Thank you so much Prime Glass team for all the hard work.