Geo World Class Pools

I will start with my first experience at the end of July last year. We had just moved into our new home and the pool heater needed to be replaced. The previous owners got a quote from Geo pools and it was included in the closing costs. We contacted them to replace the heater and informed them of the quote and all with no issues. They came to install about a month later and after installing it, gave me a bill for almost a $1000 more than the original quote. They had never informed us that they would be increasing the price and when the service man called the manager on speaker phone all he said "yeah, ya know, inflation" and hung up. No apologies for not informing us or anything. As you can see my hands were tied as the heater was already installed so we begrudgingly paid the "inflated" price. Now this heater was used maybe a total of 3 times over a span of a month at the end of last season. The first time I turn it on this season it does not work, the day of our Memorial Day party. Needless to say nobody was able to go swimming that day given the 65 degree pool water. I call Geo pools as they installed it with the thought that this heater was just installed and they would come to take a look no questions asked. When I spoke to the store whoever answered was flustered that I even asked questions regarding anything pool related. "I do not know anything about heaters and you will need to speak to George". Well, I waited 3 days and still no call so I called back. I got the same response. You need to speak to George, but I can put you on the schedule. I kindly said that would be fine but I do not want to pay for someone to come out here as you guys just installed this heater and it's already not working. The man told me he would put me on the schedule and George would call me. Days later still no call from George so I made another call to the store with the same response, "I will make a note for George to call you". The service people come and fix the pool without George ever calling and leave us a bill for $200. The service man tried calling George for us but he couldn't even get in touch with him. We call again the next day and get the same response that George will call us back. We are now getting notifications for this bill with late fees added to it with no response from this George person that I'm convinced may not even exist given it has been weeks with no return call. How this place can provide such poor customer service and still stay in business is beyond me. I urge you to use any other pool company in the area. If I would have known we would be charged for the service call I would have went with our current pool company as after being taken for almost a $1000 last year I do not want to give this company another single cent.