Joybird Furniture

Stephanie (Sensitive Information Hidden) was very knowledgeable and concise. She assisted my daughter and I in selecting our future sofa and helped us order our decorative pillows Stephanie (Sensitive Information Hidden) is the person who you should request for your Joybird experience!

Get the swatch kit, don't go off of pictures Made the mistake of ordering without the swatch kit and went off of pictures on the website. Color ended up being very different than website. Reached out to customer service several times, each time it felt like they were just blowing me off. They admitted that their pictures on the website weren't accurate. Only option was to pay to ship it back with a 25% restocking fee. They wouldn't even give me a discount on the slip covers. The couch is comfortable but my interaction with customer service was so bad I would never buy from this company again. The latching mechanism that holds the modules together also doesn't work very well. I ultimately regret this purchase.

It looked so pretty but when I finally hot it I was disappointed.. It is a twin couch. The mattress is so hard but the couch is harder. The pillows are scratchy and the arms have no cushion. There are threads both coral and black sticking out all over. The delivery was late as well, no call no show. And I do have photos. I have one week in and this couch has to go! I am upset that I have to pay a restocking fee.

I purchased a sectional couch and within 9 months a section was falling apart at the seams. After much back and forth, 4 months later I received a replacement section. 4 months later that section was falling apart at the seams. Joybird refused to replace it as they said the warranty had expired. They would not warranty their own replacement piece because it was 1 year after I purchased it. Seriously, who buys a couch hoping that it will only last one year? I also paid them for the extended warranty, but that apparently doesn't cover anything unless your dog eats your entire couch. Expensive furniture that only lasts 9 months. Forget Joybird.

We purchased a sofa from Joybird in 2016. For the first few years we didn’t use the sofa much and it initially held up well. We constantly received compliments on how gorgeous the sofa is. Because of how pleased I was aesthetically, I overlooked a few annoyances, like how the seat cushions would never stay in place, how the fabric (a velvet with an S cleaning code) would spot stain from just a drop of water, and how the fabric color varied a bit on some of the cushions. We have dogs and a cat, and the fabric we chose was great for cleaning up pet hair (it vacuumed off easily) and the cat never left a scratch on it. We’ve had the couch almost seven years now and in the past two years, the seams on every side of every single bottom cushion have split and frayed, and the seams along the front no longer align with the shape of the foam. The cushions also stick out beyond the frame of the sofa no matter how much I adjust them. The frame has held up great so I am debating if I want to reupholster the sofa and get new foam for the seat cushions - which is almost the cost of buying a new sofa. Maybe seven years is the best you can hope to get out of a sofa purchased for everyday use - IDK. I would have hoped to get at least 10, as it is just my husband and I using it and only for sitting. I would hesitate before purchasing a sofa from Joybird again - mostly because of the fabric issues. Aesthetically their sofas are beautiful - until the fabric comes apart. And when purchasing any sofa in the future I will never buy a fabric with an S cleaning rating again (which means no water-based cleaners/dry clean only).

I purchased a Hughes Reversable Section at the end of April. We are two adults, no kids or pets, and less than a year in the sofa looks 10 years old. The quality is horrible. I can see after reading reviewed this is an ongoing problem with quality. I have the highest warranty and Joybird will not honor it. This comapny does not stand behind their products! Do not get scammed like I did! I tried to update the photo of my original review when the couch was brand new with what this looks like after less than a year and you can not. This comapny does not want to show the quality of their products! Don’t get scammed like I did out of almost 4K!

I purchased a sectional sofa with chaise from Joybird with performance fabric, the holt sectional. 3 months in and the couch looks like we have had it for 10 years. Pilling on fabric, misshapen cushions-it's just not holding up well at all. I reached out re: pilling and they offered to send me a fabric shaver and that pilling is expected and does not mean the fabric is defective! it's disappointing that I will likely need to purchase another couch soon and with how it is holding up, I imagine this will need to be within a year if not earlier. I expected this couch to last 5+ years, especially with the price. I do not recommend Joybird and will not purchase from them again.

After purchasing the Korver swivel chair (bentley daisy) and Chelsea sofa (Plush Terra rose) last year, I was stumped on rug colour! After numerous "fails" from other stores we finally went back to Joybird (no idea why I hadn't done that to begin with). Through the 'chat' feature on their website, I took a picture of my living room and was presented with a few options. The discusion was in real time and within an hour I decided on the Mio Rug! The rug is super soft, and after a year the sofa and chair are still very comfortable and sturdy, well-designed!

Worst couch we have ever had: lasted less 6 months. Pilled, itching, no padding, creaks, stuffing gone and stitching pulled loose. We are two adults who are rarely home. Couldn't even give it away to local college students - ended up throwing it away at one year. Photo taken at less than 5 months of almost no use.

We ordered a coffee table and a piece of wall art. They were “lost”, allegedly by the delivery service. Inexplicably, the wall art was re-ordered and was delivered by UPS. The canvas was not appropriately stretched over the base and was bunched up in the corner of the frame. I was told that I could not exchange this piece. I had to return it and pay again for a replacement. Refunds apparently take up to three weeks. The Wick coffee table was delivered nearly a month after the promised date and was falling apart. Even with the poor workmanship, it was delivered without hardware to attach the top to the base. The delivery service took it away. They shared that customers are generally displeased with their Joybird products. Customer service is a nightmare. The people who answer the phone are not empowered to do anything. I was told that it would take up to three weeks to get a refund. A customer can request a manager call back but there is a 2 to 3 day delay. My experience was that the managers do nothing. I will never order from Joybird again. I had a great experience with this company before they were acquired. Apparently, things have changed. I asked for an address for the corporate office and was told that would not be shared. Avoid Joybird!

Wish there was an option for zero or negative rating. We placed an order and after a month when we reached out asking for status, that we were told they didn't start building for all the 3 items because 1 of the item in the order had back-ordered raw material. Then they suggested splitting the order into 2, I again reached out after a week asking for the status and new eta, then they told even after splitting they can't start the build because the new order with 2 items has 1 item with missing raw material, never experienced such poor communication. At the time of order the timeline was 4 weeks and even today when I look for the same product on their website, it says 4 weeks but the new eta for our item as per their email is 10 weeks, so fishy. Never had such a bad customer experience. There have been delays across all the businesses but they failed to communicate, would have informed them about order splitting and delivery timeline at the beginning itself. Extremely disappointment. By the way, we had purchased items worth $12K+.

Do NOT order from this company. We ordered a bed from them in February. They cancelled the delivery the day of. We had to cancel the order and REorder. The bed was then sent with instructions and hardware for a BOOKSHELF. I've been on the phone with THREE customer service reps in the past week and a half. The first told me the hardware was being sent. The second told me the parts were being "sourced" and would then be sent. The third told me the parts were STILL being sourced. In order to speak with management I was told I had to be put in a queue and it would take 48 - 72 hours FOR SOMEONE TO GET BACK TO ME. This is on an order that cost $2000. Joybird has the WORST customer service experience I've ever experienced. They can't actually help the customer. DO NOT BUY from them.