WALSH HARDWOOD FLOORING

Walsh Hardwood Flooring prides itself on providing our customers a quality experience. As such the comments from Mrs. Taylor are very disconcerting, especially considering the facts and timing. First, and most significant, this job was only partially complete. WHF still had to return to site and manage some punchlist items as well as finish the other rooms. It seems that before Mrs. Taylor spoke to us about concerns she had with the job, she ran to social media and told the world about them. It is impossible to explain job status to a customer when they, 1. Refuse to speak to us, answer the phone, or meet on site, 2. Take to explaining their woes to the media world before even communicating dissatisfaction, 3. Clarifying via nastygram, that she does not wish to meet or discuss this but rather send another company to the job. This is not how things are done. The facts, are these:
• The flooring on this job was particularly old and in disrepair. The customer observed the condition of the floors once the existing flooring was removed. The customer did not wish to replace them and what we were able to do with these was downright amazing regarding bringing them back to life.
• Issues with an air conditioning or outlets were existing issues or unfortunate coincidence. The AC worked fine with no issues while we were there.
• Most significantly, the customer, returns from vacation, is not happy with things and goes social media hog wild before even reaching out to the business and trying to work through this like reasonable parties.
It is downright disturbing that we have come to this as a society. Face to face and verbal interactions are a thing of the past, one that reasonable adults used to engage in to get things done. We have been relegated to an environment where unsubstantiated facts can be strewn about in the cloud for all the world to see, “fake news” I guess. One old fashioned conversation could have saved Mrs. Taylor and WHF a great deal of pain.