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サービス内容:
3D Rendering, Architectural Design, Architectural Drawings, Basement Design, Basement Remodeling, Bathroom Design, Bathroom Remodeling, Building Design, Custom Home Bars, Deck Building, Deck Design, Design Consultation, Landscape Plans, Lighting Design, Lighting Installation, Outdoor Kitchen Construction, Outdoor Kitchen Design, Pool House Design & Construction, Porch Design & Construction, Radiant Floor Heating, Rooftop Deck Installation, Sunroom Design & Construction, Swimming Pool Construction, Arbor Design and Construction, Artificial Grass Installation, Artificial Living Walls, Custom Putting Greens, Hardscaping, Landscape Construction, Outdoor Fireplace Construction, Patio Construction, Pergola Construction, Pool Landscaping, Basement Remodels, Pool Building, Pool Design, Custom Pools, Custom Spas, Spa Building, Spa Construction
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Beverly Hills, Bingham Farms, Birmingham, Bloomfield Hills, Canton, Commerce Township, Dearborn, Dearborn Heights, Detroit, Farmington, Farmington Hills, Franklin, Garden City, Livonia, Milford, New Hudson, Northville, Novi, Orchard Lake, Plymouth, Salem, South Lyon, Southfield, Walled Lake, West Bloomfield, West Bloomfield Township, Wixom, Wolverine Lake, Auburn Hills, Clarkston, Clawson, Hartland, Highland, Keego Harbor, Royal Oak, Sylvan Lake, Waterford, White Lake, Rochester, Brighton, Ann Arbor, Shelby Township, Bloomfield, Ypsilanti, Bloomfield HIlls, Whitmore Lake, Pinckney, Barton Hills, Howell, Troy
業種
事業内容
会社名
Ventures Design
電話番号
+1 248-290-9714
ホームページ
住所
25168 Seeley Road
Novi, MI 48375
平均依頼コスト
USD 100,000 - USD 1,000,000
フォロワー
受賞歴
Ventures Designに対するレビュー 25件
As you know, we hand dug around the unmarked electrical lines when expanding your patio and took every precaution to ensure it would not be damaged. When you experienced electrical issues we coordinated the electrician for you at no cost. They came to diagnose the problem and were unable to find any issues during the diagnostic so they determined the line would need to be dug up and replaced. Once they dug up the line and examined it, they found that it did NOT have any damage or nicking to the exterior casing. While they were unable to give you a definitive reason for the power issues, they did ensure that it was not caused by negligence on our end. While we can understand how frustrating it is when issues like this arise, we cannot incur the cost for your electrical work. Additionally you had the electrical company add new lines and outlets to the patio expansion while they were working. The billing for this work is between you and the electrical company. We did however redo all the pavers that the electrical company had to remove to rerun the new electrical lines, at no cost to you. This was done in good faith because we value you as a customer but was not required in our contract and would not typically be done for free. Your bill with Ventures was closed at the exact same price it started at. There was not a 10-15% increase as stated in your review besides items you elected to add to the scope of the project like additional low voltage lights.
There was no damage done to your lawn in the replacement of the electrical line as no large equipment was needed for these repairs. The damage to your grass was caused in the expansion of your patio. When performing this type of work which requires heavy machinery, there is always damage to grass. It is an inevitable side effect of bringing a skid steer onto a property and is outlined in our contract. The restoration of the lawn after a project is always the responsibility of the client, as you know because we have a signed and paid change order for the restoration work done after your 2017 build. Last fall, when the work was completed, sod farms had already closed for the season. Again, as a good faith gesture, we seeded and laid down straw erosion blankets on your lawn free of cost, a service that would typically be billed to you. Come spring you contacted us stating that the seed had not taken and we informed you that we could calculate a cost for additional seeding or sod but it would be a change order. We regret that our efforts are seen by you as “two-faced”. We believed that our communication (both in the written contract signed by you and verbal) was clear and informative and that we went beyond what was required of us to assist you with a frustrating situation.
We hope you enjoy your beautiful patio. We appreciate your recognition of the high quality work our crews do. They are impeccable craftsmen and we are very proud of their work.
We're so glad we were able to build you a beautiful, custom & unique outdoor space. It's been wonderful working closely with you throughout the years to make your vision of your dream home come to life. We hope you enjoy your project for many, many years!
We’d like apologize for your poor experience. We’re normally known for our exceptional attention to detail & attentiveness, and we regret that we missed the mark here. To our knowledge all said issues have since been resolved. If you would like to speak further please don’t hesitate to reach out!
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Ventures Design 平均評価:5つ星中 星5 |
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