Urban Design Group, LLC

This is Alexey's other company. Alexey failed to lead his team and resolve issues when he promised to. 6 years later I am still suffering from PTSD from the experience. Do not hire him or his team. -------- Hired Urban Design Center to do our kitchen and master bath remodel. It was one of the worst decisions in my life. UDC's horrible designs costed us thousands of dollars to fix and some had to live with. Their obnoxious behaviors sent me into early labor and almost gave birth to my daughter two months early. The stress from dealing with UDC's owner Alexey, Designer Denise and Alexandra ruined my health and I had to take medical leave to recover. The medical visits and lost of wages costed me another $40,000+. I am sharing my story so they won't be able to ruin another life. Here are mere few examples on how horrible UDC was. I have many many more horror stories like the ones below... 1) The junior designer Alexandria had very little experience in design despite of her claims. Her designs filled with issues and her measurements were off in multiple places forcing us to buy new supplies to fix at last minute. For examples she miscounted the tiles, so we were left with 10 boxes of expensive tiles costing $500+ and had to order the rest last minute. She also measured our kitchen wall height incorrectly, so our fridge does not fit into the cabinet she purchased. Few of our drawer can't open fully because she failed to see that handle bar on the stove would block the drawers....... This list goes on and on. To be fair, Alexandria took her work seriously and very dedicated. However she had the illusion of effort = result and delivered very little for amount of time she had put in. 2) The senior design Denise promised us that she will oversee Alexandria's work when we signed. However she went AWOL as soon as we paid. When things had gone horrible wrong with the remodel, she called me up and screamed at me for 20 minutes for not "backing their design" when issues happened and said our contractor was the worst she has ever worked in 27 years -- when she was singing their praises before signing. Worst of all, she was fully aware that I was 7 months pregnant at the time yet still decided to yell and scream at me just to vent. I went into early labor that night and almost delivered my baby prematurely. 3) Alexey the owner was equally incompetent. He called us and setup a meeting to try to resolve the issues we face. My husband and I both had busy full time jobs but made time to meet. Yet 30 minutes before the meeting, he called us to cancel the meeting because "he didn't want to drive in traffic hours". Finally we met up several days later. At the end of the meeting he promised to take care of issues we faced, then went AWOL. The meetings were completely waste of time. Bottomline, DO NOT HIRE THEM. You will live to regret it like I did.