Essis & Sons Carpet One

Bob & crew just left. Installed LVT vinyl in Dr & Lr. Great job. Looks great. 5 man crew installed and cleaned up in 4 1/2 hrs. Moved furniture and put felt leg covers that we provided on all furniture. Beautiful job, great price. Carpeting will be next in 2nd floor in fall with Essis. Thanks Pat and Tina , sales and 5 installers!!!

I had our flooring replaced in our entire downstairs. The initial installation of both the living room and kitchen were done poorly and the laminate boards were mostly all broken under the surface from the initial installers hitting the pieces into place when they should have just snapped together. When we complained, they sent the same installer out with a few boards and that person was going to cut down the middle of the laminate to pull it out and cut our new laminate to replace the old damaged pieces instead of starting from one end and taking the floor apart to get the the trouble spots. We refused to let him cut the boards because we knew that was not the right procedure. He called the flooring store and suggested it was the product being bad, not his install so the store should have a product specialist come out and look over their product. We were told a product specialist AND a store manager would come out at the same time to look over the flooring. Instead, only a product specialist showed up. This person was insistent it was not their product but that it was a bad install because you could tell the boards were broken from hitting them. No one from the store showed up to look at it. The guy let the store know both flooring needed completely replaced. It took several weeks for the store to send someone out to replace both flooring and when the new installers showed up, they only had a few boxes for each room rather than enough to do both floors entirely. They tried fixing the living room floors hoping to reuse any pieces that were not damaged during install but halfway through the process realized they did not have enough flooring. They knew immediately that they did not have enough to do the kitchen so luckily we did not have to have that half torn apart as well. They called the store and a store rep FINALLY came to our house to see the situation and realized the extent of the damage during the initial install. But since they did not have enough product for the living room, we had to go over one week with half our living room floor torn apart and all of our furniture in our garage. This is also right before Christmas and we have 2 small children! Finally the new installers came back with enough product and the living room was redone with no problems since this install. When they went to redo our kitchen, it was determined by the new installer that the product itself just does not want to go together properly and he was having similar issues as the first installer must have had. We had them stop the install, called the store and was told to remove it all and come in and pick something new out. They offered us NO discount for the inconvenience of the entire situation and in the end we even wound up paying MORE out of pocket for a different product. The final product has been installed and we have had no issues since but the overall experience took 2 months and I felt that this company was not sympathetic to our issues and really did NOTHING to make us ever want to give them our business again with any future projects we have planned. And I will not recommend them to anyone I know. I wasn't asking for a full refund or anything crazy but I felt we warranted something, ANYTHING for the overall inconvenience of the entire process and poor initial work and weeks of having to move our furniture in and out of our living room/kitchen/garage......