The Countertop Factory Midwest

We had our granite countertops installed yesterday. The guys were professional, prompt, and very efficient. That is heavy and difficult work! Highly recommended! Nice job.

Professional, helpful, knowledgeable & timely. Installers worked to complete the job and office communicated with details and expectations. beautiful kitchen!

Horrible customer service, be prepared to wait 24 + hours to speak with someone. Gauged and scraped my brand new cabinets, they won't answer my calls. I'm thinking they're in financial trouble. Waiting for 3 days now......

This is an extremely unprofessional company. I can't believe that Home Depot has a contract with them to install their countertops. 1. The scheduling process is very inefficient and contradictory. 2. The man who measured did not measure appropriately and the new countertop was a few inches short which left damage on our walls. 3. We had to hire a painter to repair the walls since the Countertop Factory refused to repair. $200 4. The installers were almost an hour late (past the 2-hour window) and made us late for an appointment. 5. The installers damaged one wall - they took photos of both the damaged areas, but Countertop Factory did nothing; the installers said that the damage would be corrected. 6. The installers also made a mess and used a decorative wastebasket as a pail. 7. I contacted the Countertop Factory several times but got a rude run-around. 8. I also contacted the salesperson at Home Depot, but she did nothing. We would NEVER work with Home Depot on a project again as a result of this very negative experience.

BUYER BEWARE!! Do not use this company. I purchased counter tops May 7 from a big box store and they were to be installed June 8, they called 3 days prior to installation and told me they need to remeasure because it was wrong. After many hours wasted on calling people that don’t answer their phone or return calls I called the big box store and filed a complaint. After 2 measurements they delivered the countertop JULY 18, and it did not fit and the cut by the wall was crooked leaving a hole. The worst I have ever dealt with. As of July 25 I am STILL waiting for the countertop that was to be installed JUNE 8!!

Stay away from this company. I ordered quartz countertop from Home Depot with 20% off promotion. TCF is HD's fabricator/subcontractor. They don't pick up phone calls, return emails or let you leave voicemails as their boxes are full. Try calling this company it's an infinite loop dial 1 for scheduling and dial extension 329 and 1 again. NO ONE PICKS UP THEIR PHONE NOR DO THEY CALL BACK. My assigned project manager Clarissa only writes email back to me when I am canceling the order. I thought she was busy but apparently she just didn't care. What's worse is they charge countertop area with waste. They charge me change order 3 days before my installation date 10 days after the measurement. My order was $4,000 and they wanted to charge me additional $941 for the waste, cutting 45 degree corner and oversize slabs, which was not communicated to me when I placed the order. And according to HD kitchen designer, it's new to him as well! The final price is not competitive with other fabricators'. I canceled my order with HD and I am 3 weeks out of kitchen counter/sink but not desperate enough to use them. Buyers be aware!

Overall not a great experience. Absolutely terrible at communication. Will not answer their phones and rarely respond to emails. The installers showed up at 3:30 pm on a Friday and then proceeded to scratch our new countertops with their equipment. Followed up with the Countertop Factory to correct the issue and they finally sent out someone 3 weeks after install who showed up unannounced and told us the entire piece had to be replaced. After this we haven’t heard anything back from them for over a week. Has caused a 1 month delay in our kitchen renovation so far with no end in sight. Look elsewhere if you’re interested in quality customer service and products.

I ordered countertops from TCF Midwest and it was a horrible experience. They damaged the countertops, measured wrong, and had the worst communication of any company I have ever dealt with. Avoid at all costs.

Sloppy Operations, NO Ownership of ERRORS, STAY AWAY! When the Measuring Tech (Alex) from The Countertop Factory came to my house, I requested two changes to my order: 1) Change the edge to be FLAT (no cost to update) 2) Add the Chip Minimization/Enhanced Seam/Digital Package (a $600 Add On) The Countertop Factory happily made the $600 upgrade…but FAILED to provide the FLAT edge as requested. Funny how The Countertop Company conveniently made the change that earns them an extra $600... Unfortunately I had no idea of their error until after my old kitchen countertop and sink were removed by The Countertop Factory. Once the company brought in the new countertop, I identified that the edging of the new countertop is NOT what I requested. The Countertop Factory took NO responsibility of their ERROR. The Countertop Factory did not want to own the sunk cost of building the correct countertop with the correct edging that I requested. As a result, I went TWO weeks without a working kitchen sink and countertop. The company showed zero remorse for the inconvenience. Out of desperation of having a kitchen sink with running water...I took the $5,600 countertop that was built with the WRONG EDGE and have to live with it FOREVER.

TCF communicated with me at every stage of the process to keep me informed and answered any questions I had along the way. They showed up promptly and were very professional. The measurement was so accurate that the installation went smoothly. I appreciate working with people who do what they say they will do.

George N was our salesperson and brought us samples and a great price. Vanity top & backsplash just installed. Love it ! Thanks George! It looks great!

The Home Depot in Algonquin uses them, and they are completely unreliable. I ordered the counter top from Home Depot in February and it was supposed to be installed on Wednesday. They called Tuesday to reschedule for Thursday. They called Thursday to reschedule for Friday, they called on Friday to reschedule for .... I told them to give me a call when they actually knew what they were doing, I'm tired or re-arranging my schedule for people who don't know how to run a project. They also tried to up charge me for a bunch of things that were not accurate. Home Depot has done what they could to help but at the end of the day, I still don't have the counter tops I ordered three months ago.