Sunspace of Central Ohio, LLC

Buyer Beware!! Be sure to get everything in writing including a completion date. Max Sargeant guaranteed my three season room to be completed by the end of June if we contracted that day; it was not done until the end of October. I was told that it was because the tempered glass was on back order but when I called corporate, they could not verify that to be true. I was also told that it would take 6 days to build, and it took one month. Many other obsticals along the way, which cost us about $1,500 more then we originally planned on. The room looks nice, but if I had to do it over again, I would go with another company that I Iooked into. Our entire experience felt like a bait and switch. There was no urgency to get the job started or completed for that matter, but Max was sure in a hurry to get paid when the job was completed. I do not recommend SunSpace Central Ohio and I would trust anything they say, so again, get EVERYTHING in writing.

BUYER BEWARE when dealing with this company. Our nightmare began September 26, 2018 when we signed a contract with Max Sargent to have this company install a patio cover. We paid them 50% down and they said they had a deal with 5/3 bank to finance the balance on a credit card at no interest for 15 months. We felt that the company had integrity. Boy, were we ever WRONG!!!! We were going on vacation to an area without good cellphone service and told them to try and call us for final measurements as we would have people and dogs still at the house. Apparently, they don’t work in that manner. One of the voicemails left for us included a “F’ ya” at the end because the person was frustrated in trying to reach us. Needless to say, that it did not go over very well. As it turned out, that person was the only one that knew what they were doing. I called Max on Oct 25, 2019 and asked about ETA of the patio cover. He indicated that he wasn’t in office and would return call. I called Sunspace on Nov 5, 2019, asked about ETA again. I was told that there was no estimated shipping date of the product. Finally, Sunspace called back at the end of the day and said that patio cover would be delivered the end of Nov 2019. 60 days after signing the contract a crew came to the house to install. There was no communication between Max Sargent and his crew as there were several things not ordered and not completed. The crew installed the patio cover, not square, angles of cuts for trim done improperly, posts were not set equally apart (when patio cover was re-installed, there were extra holes in concrete that have never fixed), caulking not done properly as we had many leaks and the ledger board was not secured to the house properly. Shoddy workmanship at its finest. We had asked for wing walls to be installed as well. They were not ordered. We were told another order was placed and that they would arrive the end of January. Max Sargent finally came to inspect the patio cover on Jan 24, 2019. He indicated that the patio cover was not installed correctly and that himself and others would decide what to do next. Weeks went by without any communication. Finally, on March 15, 2019, a crew came out to take down the patio cover. They didn’t bring a ladder with them. They needed to use mine. What kind of company sends a crew to a jobsite without the proper tools? The next week, Sunspace called and said a crew would be out March 19, 2019. On March 19 they called and said crew WOULD NOT be there because they hadn’t finished a previous job. On March 20, 2019, another crew came out to re-install the patio cover. And again, NO WING WALLS. They said they would need to re-order AGAIN. As part of the installation, a track for wiring was needed inside the patio cover and a hole drilled thru side of house into the attic area. All well and fine until we find out that the hole drilled into the house was five inches higher than the track. We needed to drill out the inside of the house wall to find the hole for the track. Now we have a 3x5 inch hole on the side of our house because of their incompetence. I called Max, told him the issue and indicated that our electricians would be here the next day. He sent one of his crew members to inspect but the guy didn’t bring ANY tools with him. Again, what kind of company sends someone to a jobsite without ANY tools? Wing walls were finally ordered…...AGAIN, and we were told they would arrive the week of April 22. No communication for two weeks. We were called by Sunspace on May 1, 2019 and told the crew would be out either Friday or Monday. On Friday we were called and told that the crew would not be out because of rain and they would arrive Monday. On Monday, we were called and told crew WOULD NOT be out because they didn’t complete a job on Saturday. Seriously, they went and completed another job on the weekend before ours? Seems like lack of planning is normal for this company. On May 7, 2019, 223 DAYS after the contract was signed, the rest of the patio cover was installed. Since the job wasn’t completed for eight months, we now have only seven months of no interest left on the credit card. This will add extra expense to our bill. We still have holes in our concrete patio and the hole in the side of the house. Max Sargent, the owner could care less. This is definitely a company that only cares ABOUT THE MONEY, customers come second. Communication is non-existent to say the least. Has Max called and asked if the final job met my satisfaction? NO Has Max come to the house to inspect final job completion? NO Has Max cared about the length of time it took to complete? NO Did Sunspace care that they scheduled an install time and then rescheduled over and over again? NO (Apparently, it’s okay to inconvenience the customer and have the customer change plans) Is there any compensation to the customer for Sunspace lack of installing in a timely manner? NO Has the job been truly completed? NO In fact there has been no communication with Max since MY call to him the first of April. Is this a company that I will ever call again or even remotely recommend to anyone else? NO

Not very happy with this company and Max. We signed contract in April of 2018 for a 4 season sunroom. Four season not so much! After talking to several contractors we decided to go with Sunspace, big mistake. First mistake, not having start date on contract! Max told us it would be mid July before he could get to us. Well July came and went, no Sunroom. After calling Max in August, he screamed and yelled at my husband that he did not say July...well there were 4 people in the room that heard him! Very rude and unprofessional! After several more phone calls we were told the rooms were ordered and they would be installed in September! Well September came and no Sunroom! We waited for almost 7 months and when finally installed they had the doors all wrong. They had to order new doors . So after all this wait and aggravation are we happy with our 4 season sun room. NO...very HARD TO HEAT... and we have heat in that room. Afraid of what the summer will be... We really feel that for what we paid $$$$ for this project was just not worth it. Very cold and sterile aluminum .