Shannon & Waterman Custom Wide Plank Floors

Simply fantastic. Prompt communication, rapid response for samples, color match, and product support. From our selection date until receipt of product was only 3 weeks. This is for a full custom flooring made for your project, matched to your sample. We were able to receive product lengths greater than 12' with an average of 10'. The product is the best product we have ever installed. And we have installed what was previously considered the best. None of them are as good as S&W was for us. It is straight and true with good tongues and grooves. Straight over 12'!!!! We were able to use every piece of material. There was no need for us to factor waste on our project. There is no doubt we will use their product again. With some help from their production department we were also able to match our white oak stair treads in color and brushed finish to match the new ash floor. Keep up the great Work. Distinctive is proud to offer Shannon & Waterman products.

I purchased 3000 square feet of engineered white oak castle stone finish wide plank floors. Initial shipment of floors after acclimation to West Los Angeles weather had about 25% of the planks with cracks at the ends and middle of them. The industry allowable flaw is 5% or less. The floors were never installed. I wanted a refund due to the delay in my project, S&W did not want but agreed to replace the entire 3000 square feet with replacement floors. Todd Waterman, the CEO of S&W, gave a signed letter of guarantee that the second set of floors will be perfect for the lifetime of the floors. Replacement floors arrived within 2-3 weeks. The floors were given about 3 weeks of acclimation inside my house. The replacement floors starting showing cracks and at least 25% of the planks are cracks on the top wood layer through the entire depth of the wood. I contacted Todd Waterman again but he did not pick up my calls. He texted me instead and asked me to deal with his lumber manufacturer, Shannon. The manager at Shannon, Jim Garrard said he will send out a wood floor inspector and will decide from there what to do. I didn't hear back for one week and made multiple calls and emails to Todd Waterman but he refused to respond. The floor inspector never came out to my house and I get a letter the next week from S&W claiming my house is too dry and that is why the floors cracked and its out of their control. They blame me for improper storage of the floors. The recommend range of humidity is 30-50% and temperature 60-80F. This information was not disclosed to me when I purchased the floors and they know the floors are being shipped to Souther California. So they knowingly sold their floors being well aware of Southern California climate. Millions of square feet of engineered wood floors had been installed in West Los Angeles without issues. My project is delayed for about 3 months now and S&W cannot be reached until my architect contacted them. Then S&W sent a flooring inspector out and I am waiting for the report. Regardless of what the report says, the S&W floors do not work in my house and none of it has been installed. I continue to try to contact Todd Waterman and Jim Garrard but they don't pick up my call and also blocked me emailing them. I just want a full refund and them to pick up the floors. The delay in my project is costing me not only valuable time but also money.

Very high quality. The quality stands out more than anything. A rustic look that can change the way a home looks that won't kill your check book.

I run a flooring company in Southern California, Fusion Flooring, and have been working with Kevin for many years, He is as attentive as anyone or any situation would require and beyond! Kevin's years of experience and depth of product knowledge makes it easier for me to do my job, and offer a product that perfectly fits my customer needs and wants. His job is made easier by the mere fact that his product is of the highest quality, and I don't say this easily, as I am very discerning as to the material I use, and can talk about this subject way too long for a review. Shannon & Waterman run a truly boutique operation and personally wish all my customers could conceive the vision of his wood in their home, and the ones that do, the floor is the centerpiece of the home, and there is understanding and appreciation for the value of the investment.

S&W makes some of the prettiest custom wood floors in the world. They are experienced yet on the cutting edge of new technology in finishes, textures, and structures. Made in America too!!

I was looking for a distressed whitewash wood floor product and was incredibly served with 4 samples is less than 10 days. The representative promptly priced the samples and assured me when they could ship my selection. The product was excellent as was the service and price.

Although we have just ordered our floor so I can't yet speak to the final product, we have done a lot of research. We at first were considering a well-known competitor and feel very lucky that we were steered to Shannon Waterman by our architect. In comparing the quality of the samples S&W's far exceed the others. We've had extensive conversations with S&W and are very impressed with their knowledge and commitment to quality and to customer service especially. I cannot say enough good things about Adam who has helped us spec our Shannon and Waterman. He has been the best salesperson that I have ever worked with. We feel so good about ordering from this company who has really helped us achieve our dream floor!