Done to Spec

We hired Done To Spec to repair a previous contractor's incomplete work. We hit financial troubles half way through, and Done to Spec ceased work pending further payments. We made contact once payments were back on track, but were no longer a priority and were put off several times (promised they would get back to us and never did, gave us dates which passed by). Job was paid in full but we were still unable to get them to return. I eventually said I would contact the BBB if they didn't action finishes. I was put off for another month, and when they did return they installed our barn door on an angle (I was disappointed they tried to tell me it was the door, when the level showed the bar was installed with one end higher). They installed a bathtub, without any insulation, so the bath remains cold to sit in. The person who did the plumbing was the guy who did the accounting, and it remains an issue: the bath still leaks. When I raised it as an issue I was given attitude and told I was "on thin ice" (for presumably wanting a bath that didn't leak, a paint job to look professional, and wanting to adhere to some sort of schedule instead of extending over several months post payment). I regret paying in full prior to having the job completed. The paint job was poorly cut and while they did touch it up we were left with hinges that will need to be replaced due to the amount of paint on them. The tiles were cut too large around the floor vent which meant the vent cover was loose and would shift, exposing a gap. The solution was to glue several small pieces of thin timber randomly to the interior, which simply looked unprofessional and did not create a firm border, and the vent cover continues to move and expose a gap. They were unable to fix the bath leak or the vent gap (suggested it was acceptable to simply move the cover when the gap appeared) and were unapologetic about leaving the leak, and I was marginalized when I expressed concern. I was initially impressed with their politeness but I was unimpressed with their attention to detail, time taken to complete the job (12mths), and clear disinterest with issues remaining once payment was complete, and I was disappointed by their attempt to tell me the leak was fixed when it wasn't (I was told to 'put more water in'...) and by being told that the door hardware was installed level and it was just my door. I was definitely made feel that my being female meant I was less capable of reading a level. My rating is based on the fact that I have to replace the plumbing in my bath; have a professional install a square vent box to repair the vent; reinstall the hardware and repair the wall of the sliding barn door (or put up with the 1 inch gap and uneven door edge created after shaving the door to look square); replace cabinet hinges throughout; and was marginalized during scheduling and when issues arose.

We could not be happier with our experience working with Done To Spec. We worked with Ryan, Jacob, Eddie and (most significantly) Paul. The esthetic sense and attention to detail that each individual provided ensured that our kitchen island, cooktop, hood and wine cooler were installed to perfection. Everyone was able to communicate intricate details and offer excellent insight into all aspects of installation. The final product exceeded our expectations. Thank you all!!!

Jacob, Ryan, Paul, and Ruhi are incredible professionals. On-time, very reasonably priced, and flexible in working with multiple trades. They tackled the complex electrical, structural, and plumbing and adjusted to a variety of unforeseen conditions once we opened the ceiling and walls. Change orders were easy and they kept the project moving through the schedule. The cabinet manufacturer required some adjustments to receptacles and DTS was on the spot to make the changes and keep to the schedule. I'd hire them again in a heartbeat. We tackled a complete kitchen and powder room remodel including refinishing all the floors on the first level. They provided advice and counsel and even coached us through some of the tiling. Great team - very knowledgeable and skilled at their craft...!

Done to Spec is our go to source for handyman and contractor services. In the past year Ryan and his team have completed two projects for us. First they installed a dining room chandelier which involved moving the electrical box, installing the chandelier, and repairing the ceiling where the old box had been. Recently the team came in and installed pre finished hardwoods in two rooms of our house. This work was done while we were out of town. Ryan and his crew are prompt, reliable, and professional. I highly recommend their services.

Just finished a major master bath and laundry room remodel plus multiple odd jobs that have been long delayed. If I could sum up their team with three words they would be honest, trustworthy, and skilled...but more words would include punctual, knowledgable, creative, craftsman, consistent, effective, and friendly. I've worked with every kind of contractor and can honestly put D2S at the top. I will hire them again to do our kitchen, living room, and onward. We recommended to friends. We trusted their crew with our tween kids alone. I hate when contractors don't show up or "go dark", but this never happened with D2S. They communicate with multiple methods and with quick responses. They do their homework. They delivered reasonable value in the pricing. They didn't change order us to death. They never begged for money. They were set-your-clock punctual...8AM sharp every day (loved that.) Were there hitches and mistakes...or course; there always is but D2S handled all with class and fairness. And in the end the work is exactly or better than we imagined. We now wake up to a 5-star hotel Zen bathroom and actually enjoyed the process. Hire these guys!