Rustic Charm Interiors

Have now shopped with rustic charm interiors twice, and both time have felt a little let down. 18 months ago we purchased a dining table from them off the floor but they only had 4 chairs - not a problem, ordered another 4 chairs to be available in about 3 months time...we got them 7 months later. Last may we ordered a hall table and bench - we all had a laugh - including the owners about when we could expect it and they assured us it would be before Xmas (yes that is a 7month wait!) Well it is now the end of March and they are coming up with every excuse possible as to why we STILL haven't got our furniture...11 months after we ordered it! The furniture this company offers is unique and the people are really nice - but I give you a couple of warnings before dealing with this company- 1) don't believe any time frame as to when your furniture will be ready 2) don't pay in full up front - even though they will tell you it speeds up the manufacturing and delivery time - it doesn't, and they don't make everyone pay in full so you will still have to wait for your container to be released because other customers haven't paid - this is where we are at now!!

When I was looking for a new bed I found this website and was thrilled with the variety of furniture available. I quickly found the bed that was ideally suited to my room and made an order. The promptness of the response from the store was very impressive (within the hour) to confirm the order and then delivery was on time as well. The staff were wonderful to deal with, my new bed looks wonderful and I would definitely recommend this site to others.

I fell in love with an idea for a beautiful dining table but couldn't find the exact thing I wanted. I found a table on Rustic Charm Interiors website and lodged an expression of interest in the product. The next day Crystal contacted me and by the end of the same day not only had she contacted the manufacturer to see if i couldn't get the table within our time frame, she emailed me several photos of other options she could source. From this experience, I then entrusted Crystal to help me purchase a perfect console table and mirror. She was understanding, professional, courteous, prompt and understood the styles I wanted and went out of her way to help me with putting my pieces altogether. She also kept me up to date during the entire shipping process so that i could arrange to be home to recieve them. I highly recommend Rustic Charm Interiors and look forward to continuing to work with Crystal on upcoming home projects.

I was really impressed with the service that Crystal from Rustic Charm Interiors provided us from the start of our order right through to the end. I felt reassured throughout the entire process that the table was going to be of high quality and exactly what I asked for. Crystal put my worries at ease by providing me with regular photos and updates as to how my table was coming along. On a personal note - I can't thankyou enough for your wonderful service and attention to detail. My previous and current purchases from you have resulted in quality furniture that will last a life time. Your impeccable customer service skills makes all the difference to my shopping experiences with you. I look forward to shopping from you again in the near future. Regards Rebecca