I had heard about Reform cabinets from a few of my neighbors who are design professionals, who had seen the cabinets and liked them, but had not purchased them They were all curious to see if they were as nice as advertised. So I was excited when my architect suggested I take a look at Reform cabinets. Well, I was blown away with what I saw in the showroom, and gave my architect the go ahead to initiate an order with a design professional. After 1 month + of back and forth, they finally got the details locked and placed the order. We also decided to go with Reform's supplier of countertops as I fell in love with the Silestone 2cm material.
So the cabinets arrive, and my contractor assembles them. First thing I notice was significant variations in the wood finished PROFILE collection cabinets I ordered, variation that wasn't disclosed when we placed the order, not nor did we see this variation in the showroom. But we overlooked that. Then things really spiraled downwards from there...
We used Reform's supplier of countertops, who was fully unable to measure and deliver the material as contracted. After initial measurement, we are asked for a payment 50%), and after that we are asked to make a payment for the remainder when delivery is imminent. Well...the supplier made their initial measurements just before Memorial Day, then came back 2 weeks later to take additional measurements (which should've been a warning sign). Then on 4 SEPARATE occasions from June 10th to July 24th they scheduled delivery, only to cancel delivery because they couldn't get the material cut correctly, the material broke, or some other excuse. And during this time, NO ONE from REFORM reached out to apologize for the delays and mishaps. No efforts were make to "make the situation right". Just nothing. My architect and I felt like we were being held hostage by Reform, almost as if they wanted us to cancel the order for the countertop. When we asked for my money back, they hastily agreed to refund the money with no acknowledgement of the impact they had on my project - I had just lost 2 months to their poor supplier. The whole point of going with their supplier was to achieve the look I had seen in their showroom. Sadly, this has not been achieved.
Due an error on our part, I needed to order 2 replacement panels, and a panel for my dishwasher. We ordered those panels in July, and they JUST arrived. And what was a semi-tolerable variation in panel color/finish, is now a hodgepodge of shades in my kitchen. I had been holding off writing a review hoping that it would all work out (and to avoid them making a bad customer experience even worse) but I can no longer hold my tongue. After spending $35,000+, I am left with a bit of a mess.
Use them at your peril...
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