Pacific Coast Re-Bath

Do yourself a favor and STAY AWAY from Pacific Coast ReBath! I had two bathrooms redone 12 years ago and I have had to submit three different warranty claims due to poor installation and poor quality. Each time I need to make a warranty claim, I dread the months that are to come because I know how difficult it is to deal with Pacific Coast ReBath. Working with Pacific Coast ReBath is simply an awful experience. I reached out to Pacific Coast ReBath this past February 2023 about a hole that appeared in our bathtub. They had me submit photos and assured me that would submit my claim to corporate for review. Weeks passed with no word. I called several times but was told we were still waiting on corporate to review. After about a month, this past March, I decided to call the ReBath corporate office to inquire about my claim. Much to my surprise, my claim was never passed on from Pacific Coast ReBath to the corporate office. There was no record of me, my claim, or my photos. Corporate was helpful with submitting a warranty claim and promptly approved the warranty claim. Unfortunately, after corporate approving the warranty claim, Pacific Coast ReBath has repeatedly failed to make a proactive effort to assist. After MONTHS of calls and begging for help, I finally had two technicians come out to look at the hole and take more photos- but not fix it. Since this February, there have been FIVE different instances that ReBath has told me they would call me back to assist with my warranty claim, and no one has called. Just totally left in the dark, unable to use my bathtub. I'm now being told that their repair technician is taking a "3-month vacation" which puts my repair out to September or even later! That's 8 months that we'll be unable to use our bathtub. Seems a bit ridiculous, doesn't it? Do yourself a favor and STAY AWAY from Pacific Coast ReBath!

Dear Re bath, I would like to take a moment to give special thanks to Paul and his associate Brenden. These 2 guys are awesome and they're also a major contributor for your Rebath company. I am so pleased with the outstanding job Performance they did they gave my bathroom a showroom look.Once again Thank You Paul,Brenden I can't wait to show my bathroom off. Outstanding installation.

BEWARE! Don't use Pacific Coast Rebath. We were disappointed with their project management, quality of work, communication and customer service. Unfortunately, they take advantage of the kindness of customers to benefit their business. They provide poor quality and workmanship because they're busy rushing off to the next job. They end up having to fix the mistakes they make because of their rush job. We lost work hours and time because of their delays and poor communication. From installing the wrong vanity to installing cracked stone shower walls to breaking the vanity because they were busy rushing, it was such a headache hiring Pacific Coast Re-Bath despite the premium cost that I paid that I would use anyone other than this business.

Installers Tyler and Wade were good. Polite and on time with start and completion. But we had to call to get on the schedule and also to confirm the appointment. Would not use ReBath again. Material pattern is not Subtle as it was on the sample I picked. This "carrera marble" pattern has huge black streaks and is very phony and cheap looking. The trim around the window is hideous. Had the material been subtle like the sample it would have blended with my countertop. It does not, so it clashes terribly. It makes me sick to know that for a bit more money I could have gotten scrubbable tile or even stone.

We had 2 tub/shower areas replaced. Salesperson (Thom) is very friendly and is a good salesperson (he'll most likely sell you something if you let him into your home, haha). When it came time to begin work on our bathrooms, Rodney (the installer) was excellent! We live in a HOA-controlled complex and they had so many stipulations and conditions, but that didn't stop Rodney from completing the job the best way he could. Throughout the entire process, he informed us of any new developments and was extremely pleasant and friendly. The finished product was awesome!! There was a glitch or two but nothing that would make me not want to utilize them in the future--keep in mind that most construction/remodeling comes with its glitches and such. Also, from beginning to end, I was in touch with one of their office/admin person (Jen) and she is SUPER friendly and professional. So, if you're thinking of having any bathroom work done, give Re-Bath a chance on getting your business.