penny lane & whitney j

I would not recommend that you purchase anything with this company. We bought a rail from them in May and have still not received it (in October). Initially the delay was caused by delivery problems, which were not their fault, or ours. However, since mid-August, they have had the item and have yet to re-ship it to us. The last we heard from them was a request for repayment of $135 for delivery (which we already paid in the original charge). I refused to pay this. They have stopped returning e-mails and the last I heard from them was 3 weeks ago. At the moment it looks like they are trying to keep the item and the $315 we have paid them for it. There seems to be nothing I can do to recover the money as they are based in the USA and I am in UK and, due to the time delay, cannot open an inquiry against them.

Best artisan crafted home decor around! Loved everything I've ever gotten from Penny Lane & Whitney J! Everything is so beautifully designed and produced-- you can tell their is a lot of attention to detail.

What amazing artistic talent! The pieces made by Penny Lane & Whitney J are each so unique. I can't wait to get a custom piece!

I found my entire experience to be completely satisfactory and professional. The furniture that I purchased was custom made and of extreme quality and a good value for the money. I would definitely buy from this vendor again!

very clever thinker and is eager to please the client. she is responsible and dedicated to doing a great job.