レビューを書く
https://www.houzz.jp/pro/moveoutmateslondon をコピーしました
プロフィール
Move out Mates is a full range cleaning and moving company in London. We specialise in end of tenancy cleaning and property removals in the capital, but also offer a wide array of specialised domestic services and even custom solutions to any kind of home problem or help needed.
サービス内容:
Removal Service
対応エリア:
London
業種
メニューに戻る
事業内容
会社名
Move out Mates
電話番号
+44 20 3404 6965
ホームページ
住所
52 Farmer Rd
London, Greater London E10 5DH
イギリス
平均依頼コスト
£83 - indefinite
Our End of Tenancy Cleaning is estimated based on the size of the property and it's features, as well as the addition of extra services such as carpet cleaning.
Thus the exact price can only be calculated after a talk with our sales representatives which can accurately estimate the cost.
フォロワー
メニューに戻る
受賞歴
Houzz バッジ (1)
メニューに戻る
レビューを書く
Move out Matesに対するレビュー 9件
新しい順
I have been disappointed with cleaners in the past but not this time though. I needed an end of tenancy cleaning and booked Move out Mates for the job. All equipment and cleaning products were provided by the technicians. The property was cleaned from top to bottom and the result was amazing. I would like to thank you and for the understanding, responsiveness and quality work. I would use your cleaning services again!
2020年4月28日
suttonsusan11
平均評価:5つ星中 星4
Kudos for the great work. We’ve never had such good experience with tenancy cleaning before as most cleaners tend to overlook some details or rip you off. Luckily, we’ve found the golden middle in you -- great quality for the cost and zero problems with the service. You’ve won a loyal customer.
2018年3月21日
Rhiannon B
平均評価:5つ星中 星1
We received extremely disappointing service for a company which supposedly specialises in move out/move in and post builder cleaning services. Moving into a dirty house in addition to the other stresses of moving house was a very unwelcome surprise. We wanted to be able to unpack our things directly into clean cupboards but ended up having to reclean most of the rooms/cupboards given the state we found things in (see photos of visible dirt/dust).
I was very clear in my brief about the size of the property and level of cleaning needed (ie post building/damp proofing) but the cleaning service provided was well below the standard I would have expected. I raised a formal complaint with the company directly which took weeks and weeks to progress (with me having to actively follow up) and did not lead to a satisfactory outcome. After lots of back and forth I received a minor refund for the fees paid but feel the need to write this review to save others the heartache of inadequate cleaning services and the unwanted hassle of having to follow up afterwards when hard earned money has already been paid over. We were hugely unimpressed.
2018年3月3日
Move out Matesからのコメント:
Dear Rhiannon,
First and foremost, please accept our sincere apologies for any inconvenience caused!
We take customer's feedback very seriously and regret knowing, that you were not
satisfied with the service provided!
Being a customer focused company, we put your satisfaction always on top.
Therefore our team will look into the matter and contact you to shortly to discuss.
Kind Regards,
Move Out Mates
First and foremost, please accept our sincere apologies for any inconvenience caused!
We take customer's feedback very seriously and regret knowing, that you were not
satisfied with the service provided!
Being a customer focused company, we put your satisfaction always on top.
Therefore our team will look into the matter and contact you to shortly to discuss.
Kind Regards,
Move Out Mates
Very professional end of tenancy cleaning. The team was very kind and friendly and they left my flat in pleasing condition. My landlord was happy, so I am happy. Keep in mind that the cleaners are not native, so their knowledge of English is limited!
2018年1月24日
Move out Matesからのコメント:
Dear Isabel,
Thank you so much for your positive comment!
We always strive to achieve the best possible results and we are glad that you have shared your thoughts with us!
We are looking forward to serving you again and providing you with the same high quality of cleaning!
All the best,
Move Out Mates
Thank you so much for your positive comment!
We always strive to achieve the best possible results and we are glad that you have shared your thoughts with us!
We are looking forward to serving you again and providing you with the same high quality of cleaning!
All the best,
Move Out Mates
lydiaharding08
平均評価:5つ星中 星5
I usually do the end of tenancy clean myself but this time decided to use professional help as am currently expecting. Move Out Mates were just amazing, considerate and reliable to the end. Such a positive and hardworking bunch of people. Did a top to bottom clean and took all my little requests into consideration. I am very grateful and recommend their services to all!
2018年1月11日
Move out Matesからのコメント:
Dear Lydia,
Thank you for choosing our end of tenancy cleaning.
We can't thank you enough for the kind words about our service.
We are glad that our service managed to reach your customer satisfaction
Kind regards,
Move Out Mates
Thank you for choosing our end of tenancy cleaning.
We can't thank you enough for the kind words about our service.
We are glad that our service managed to reach your customer satisfaction
Kind regards,
Move Out Mates
Hannah Bartlett
平均評価:5つ星中 星5
I move quite often which is why tenancy cleaning is the bane of my existence. However, this time I got help from Move Out Mates's people who were really thorough and professional with everything and managed to save me tons of money and pain in the knees. A+ service!
2017年12月7日
Move out Matesからのコメント:
Dear Hannah,
Thanks for taking the time to write us a review. We're happy that you are pleased with our end of tenancy cleaning service. Thank you for trusting us and we would love to hear from you again.
Regards,
Move Out Mates
Thanks for taking the time to write us a review. We're happy that you are pleased with our end of tenancy cleaning service. Thank you for trusting us and we would love to hear from you again.
Regards,
Move Out Mates
Kate Preston
平均評価:5つ星中 星1
The end of tenancy re-clean guarantee is worthless. The cleaners did a terrible job, which of course we didn't see because we'd moved out. The check-out report mentioned cobwebs and dust, and further cleaning required to the kitchen and bathroom. It's hard to see how a professional clean could leave such a terrible result. As a result, we paid £229 for the clean, and then the landlord kept £240 from the deposit to re-clean. An independent adjudicator awarded him half of that, saying that the landlord was under no obligation to allow Move Out Mates back into the property. As the client hiring Move Out Mates, we were powerless to enforce their re-clean guarantee (and presumably Move Out Mates is well aware of this). Because they didn't do a decent job in the first place, we have had to pay the price. Would never recommend.
2017年11月17日
Move out Matesからのコメント:
Dear Kate,
thank you for your patience in getting your complaint sorted! We highly appreciate your cooperation on the matter! We do hope that in future we will not need a second chance to prove our professionalism and care towards you!
Kind regards,
Move Out Mates
thank you for your patience in getting your complaint sorted! We highly appreciate your cooperation on the matter! We do hope that in future we will not need a second chance to prove our professionalism and care towards you!
Kind regards,
Move Out Mates
Amelia Brown
平均評価:5つ星中 星4
Good job. I am satisfied and want to work with them again. They did everything on time and ensure fine work.
2016年7月13日
trevorhomez
平均評価:5つ星中 星5
Excellent services in London, Islington N1. I was approved for a job in another country 4 days before my tenancy contract expires. If I missed the deadline, I had to pay another months rent, which is 1600 pounds, for a time I won't occupy the property.
I needed to move out in extremely short terms and Move out Mates made it possible for me.
I booked a full package - end of tennancy cleaning, removals and storage facilities for my furniture as I had no other property to leave it in.
They did everything in two days and the flat was spotless, my landlady was super delighted and gave me all of my deposit, minus a small sum we agreed upon in advance.
Fantastic performance and amazign customer care ! Thank you !
2015年4月2日
メニューに戻る
アイデアブック 3件
Move out Matesさんに問い合わせる
人気の住宅関連の専門家を見つけましょう
DIY もいいけれど、美しく完璧な仕上がりを求めるなら、その道のプロに依頼してみませんか? 世界中250万人以上の住まいの専門家が集まる Houzz では、あなたにぴったりなGreater London Londonの住宅関連の専門家を簡単に探せます。
Londonの住まいの専門家のレビューをチェック
どの住宅関連の専門家に仕事を依頼しようか迷ったとき、参考になるのがレビューです。特にLondonでの事例に関するレビューを読めば、 住宅関連の専門家を身近に感じられることでしょう。また、質問や気になることは「相談・情報交換をする」ページに投稿して、専門家の意見を聞いてみましょう。
近くの人気住宅関連の専門家に相談してみましょう
お気に入りの住宅関連の専門家が見つかったら、Houzz で専門家のプロフィールを見てみましょう。その住宅関連の専門家の紹介文や事例写真、連絡先を確認したり、メールで相談や見積もりの依頼もできます。また、専門家から集めた見積もりなどの情報は、相談先リストでまとめて管理できます。
Thank you for choosing our tenancy cleaning service!
We value your feedback and we are happy that everything was according to your expectations.
We look forward to hearing from you again next time there's anything we can help with.
You can always rely on us!
Kind regards,
Move Out Mates