We hired Michigan Hardwood Floors to sand and finish the worn and mismatched oak floors in our 1920's house, and we could not be happier with the professionalism, expertise, care, and final result provided by the owner, Victor Mulbauer. Victor found a way to meet our schedule, began work on a Friday, worked over the weekend, and our floors were 100% ready to move everything back Monday evening. We opted for a dark stain and the UV Cure finish in satin, which allowed for the 100% cure versus "traditional" water-based finish which would have taken a few more days before being able to move furniture back.
Overall we are extremely pleased with the work Victor provided. It was great knowing that there were not groups of different workers coming and going to our home, he was the only one and we could tell we could trust him in our home. The floors turned out fantastic, all cracks and holes were filled in, and the color and finish is uniform. I'm writing a lengthy review because I think some others were looking for just cheap work, while the work we were provided was exceptional quality, by a professional passionate about his trade.
Starting with quoting, we dealt directly with, and only with the owner. During quoting, he was very particular with the temperature and humidity of the house and we talked a little about his training, certifications, and the types of equipment he uses. Judging by his questions regarding our house, and his only using high quality tools and materials, we could tell that he was ultimately focused on the long-term quality of his work, he wanted to make sure that the floor would be taken care of, and explained how the environmental conditions of the house can affect the floor and the finish.
We received a quote via email a few days later. This process seemed a little slow considering we emailed again to ask for a quote, but understandable considering he is the primary (if not only) person working on every job, not just quoting. Our timeline for the project was not the normal 2-3 months that were recommended to us by others for hiring and booking a contractor for refinishing floors, we needed them done in 2 weeks time. We worked back and forth on some dates, and Victor was able to complete another job ahead of time, and squeeze us in over a weekend. He sent us a contract describing the work via email and I signed and returned it.
Friday morning, Victor began work sanding and filling all cracks in the floor. He used a trailer mounted dust collection system for his sander(s), and what looked to be a backpack HEPA vacuum for light cleanup. Friday afternoon when he was done, there was no dust throughout our house. Ducts did not need to be taped off, doors did not need to be covered with plastic, there was simply no dust anywhere, it was amazing. Our floors were sanded uniformly and already looked amazing compared to before. Over the weekend he finished sanding and applied stain and sealer. Monday he applied and cured the final UV topcoat finish and installed matching shoe molding around all the rooms and hallway.
Each day when he was complete with the work, our house was clean, and the floors could be walked on (lightly of course). We have a cat that we moved out of the house during the work, but otherwise we could have returned to our home and stayed each night. There was a slight smell with the sealers and finish, but nothing terrible (especially compared to other finishes), and the products all carried low or no VOC certifications.
At completion, we were sent information on how to properly clean and care for our floors, along with a follow-up to make sure we were satisfied.
We read some other reviews that were critical of communication, or how jobs were (or were not) quoted, and the main thing I can say is that the owner is 100% dedicated to the quality of his work, and making sure that a job is complete. He is trained and certified in the products he uses, and we talked a little about how he continues expanding his professional expertise through industry classes (you can find him on nwfa.org) which really made him stand out as a true professional that wanted to ensure 100% satisfaction. I of course had multiple quotes for our job, some provided over phone with simple $/sq ft price and no explanation, some by people who visited and gave a $/sq ft, very little info on what they used material wise, and could not tell what crew or people would even be doing the work. We couldn't justify using these other companies because we were not convinced they would provide a great result. Some other companies that were recommended to us simply could not fit us in with the schedule we required.
We chose Victor because we felt immediately that he would provide a great result, and we are confident that anyone who hires him will be as happy as we are.
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