Turn Key Remodel

I used Turn Key Remodel to remodel my kitchen and home. I have known Mark for a long time now. Mark and his team were very professional and helpful. They took care of all my needs. Kim the designer was very helpful with me on choosing my paint colors, kitchen appliances, light fixtures, and other things needed. I was happy with the work completed at my home. I would recommend Turn Key with others.

I love my new kitchen! I dreamed of it for years and sometimes I can’t believe I have it. And the wonderful team at Turn Key brought it to life. From the first meeting with the owner, Mark, and the architect, Sam, we were impressed. Mark’s staff and subcontractors were skilled, polite, hardworking, and responsive. We saw none of the bad behaviors that we’d heard about with other contractors. And the job was finished almost to the day they projected. We didn’t just gut the kitchen – we torn down a wall and raised the ceiling. They also built out our attic, complete with a drop-down ladder, lighting, and more. Turn Key does quality work. You will be happy if you select them to enhance your home.

We chose Turn Key Remodel to update two bathrooms in our home. We are very pleased with the results and proud to show the new bathrooms off. The work was completed on time and excelent quality. Turn Key managed the entire project.

Turn Key Remodel has been absolutely wonderful. They’ve done an amazing job. We’re so appreciative to everyone involved from their contractors to their office staff. Everyone was kind, helpful and professional. They were very communicative, clean and prompt. We’ve never done anything like this before and they were very patient with us. They listened to any concerns we had and were quick to fix a couple of very small hiccups. Everything looks sensational and they finished right on schedule!! They’re design team was the thing that really made Turn Key special. They have a wonderful eye and we would’ve been lost without them! Turn Key was recommended to us by a friend and we are so glad we chose them. An added bonus was being able to give back to the community and hire a contractor from our home town.

We spent several years remodeling our home and disaster struck; a flood of the entire home. Despite the despair, we were so blessed to meet Mark and his team and our house is so much better than before. The craftsmanship and wood working is superb!

Mark and his team took on a remodel project, and did great things with an older home that had never been updated. New kitchen, bathroom, living areas... new texture, paint, flooring, appliance, counters, fixtures, etc... Highly Recommend!

Mark was very patient, and understanding to all of our needs and changes. He came in close to budget and did quality work. I would recommend him to my friends or for any future home remodeling.

Turn Key Remodel was truly a pleasure to work with. I had a 285 square foot upstairs room addition which is not a simple feat, but the owner Mark and his team did an amazing job. In addition to their quality workmanship and competitive pricing, for me Turn Key Remodel's greatest asset is that Mark and his team were very responsive to any questions or issues I had throughout that construction process. I would usually get a response back the same day, or if I had an inquiry late in the day, someone would get back to me the next morning. If it was a small issue, then one of Mark's team would get back to me in a timely manner, but if it was a larger questions or issue, Mark would call me himself. Mark and his entire team (from his designer Sam, to his office staff of Dianeli and Shelby) are hardworking, honest people who I would gladly hire again.

We chose Turn Key after meeting with and getting bids from more than 10 other contractors. Mark is very professional and meticulous. We thought the pricing was fair and now after living with the high quality of work they provides I feel that Turn Key is also an incredible value. Mark employs a dream team where everyone who shows up is talented. They are also very friendly! I have recommended Turn Key to a few people and will continue to do so. We really could not be happier!

Just wanted to thank you so much for the kitchen remodel. It really looks awesome, Mark. We were especially impressed with how quickly you got the job done. When we needed to speak with you regarding questions or advice you were always quick to respond - that meant a lot to us. Your crew was always pleasant and courteous - hard workers. They did a great job and that hard work really paid off. We received one offer already, after one day on the market, and are expecting more. I'm sure this wouldn't be the case if we hadn't hired you on to do this work. Thanks to you, your staff and to your crew. It was a pleasure meeting all of you. Rebecca & Joe

READ THE ENTIRE REVIEW TO GET THE WHOLE PICTURE. I really want to be fair in my review and I hate to give a bad review. However I feel obligated to give a truthful account so that other people can make an educated choice. This 2 star review is actually NOT for poor final results at all. The finished product of our job looks good. Our projects did have several common problems (nothing unusual to construction though) all jobs have things that need to be fixed and resolved. Mark is a friendly and affable guy as were most of the Subcontractors who did the actual work at our house. However, Mark as the General Contractor (responsible party) did not supervise and inspect the job site hardly at all, unfortunately that led to many miscommunications between myself, the subs and Mark. He did underbid 3 out of 4 sections of the job, requesting extra money, which is a huge pet peeve with me. With all my Contractors I expect quotes to be extremely close to the reality unless the job takes an unexpected turn, which ours did not at all have any suprises. In my opinion, he arrived quickly for a payment but slowly to resolve a problem. I was uncomfortable enough with the lack of supervision that instead of working, I stayed home to watch over things and answer questions because of the poor communication between TurnKey and Subcontractors. This rating is SOLELY about how poor the response time was to calls and problems. I always had to call or text Mark multiple times before he responded, usually he waited until I was angry. He tended to act like he was not responsible for fixing the issues, and maybe that was just how he came off. I don't get the impression at all he is a dishonest contractor....maybe he just has a few things to learn. Our rock posts were finished in mid September (and we paid in full) I complained they were falling apart by Oct 8th (sent him pics)......it did take 2 or 3 visits for the sub to hopefully figure out the problem...the final repairs did get done yesterday April 19th. In my opinion, this was far too long for anything to drag on. Unfortunately Mark and I disagree on how to professionally resolve issues. Not how I do business at all. Now the job is finished, and in all fairness it does look good. I sincerely wish this had been a better working relationship, especially since this is my way of auditioning new Contractors for my larger current and upcoming client projects.

Mark and his team did a wonderful job!!! They tackled a difficult project as they had to fix multiple problems that developed with a previous contractor. They installed new tile and flooring in multiple rooms along with some tricky mirrored closet doors. They also did some painting work that came out just right! I would work with them again in a heartbeat and recommend their professional and efficient services to my closest friends and family!! Lindsey K.