We wanted a great looking fireplace in our living room. We discovered MagikFlame and are very happy with the large Trinity. It's freestanding and is just what we were looking for. Nice crackling logs with great flames and even "smoke"! Since we have Android phones (iPhone app only at this point), we spoke with Howard who walked us through different options of the onscreen panel. He was very helpful and caring and answered our questions. We now have the perfect place to hang our stockings at Christmas!