I would like to take this opportunity to compliment your Project Specialist, Ashley O'Hara, for the facilitation of a smooth transforming in our home of a late 1980's builder's quality, age-worn, kid-ravaged kitchen into a modern, personalized, 21st century spectacle! Ashley was instrumental in taking our ideas for updating our kitchen and powder room and turning them into reality by listening closely to our ideas, and translating them into Lowe's language, The result was a dream come true. Ashley turned our order into the installation coordinator, Mike Pralle, and they entrusted our combined plan to a contractor, Bryan Seltzer. The result was a combination of Personality, as all of the above smilingly executed the project for us, never breaking the trust formed between the customer and the professional; Persistence as Ashley dealt with the various companies to get us our merchandise, and Mike kept tabs on the timely completion of our countertop, and Bryan insisted on the accuracy and quality work of his team. There was Pride as the project progressed to its midpoint with a walk through. There was Professionalism, as the team guided us through the process, answering all our questions with Patience, deeming every question an important one. I had never set foot in a Lowe's store before that Sunday afternoon when we first drooled over the kitchen products we were sure we couldn't afford. Now, only a few short months later, the word is Perfection: The correlation between our dream of a personalized, convenient, and affordable kitchen, and the finished, beyond our wildest dreams masterpiece. We would like to take this opportunity to thank the entire team, particularly Ashley, for the smoothest process, from the first 'Hello' to the final walk through, that I have ever experienced. Thank you, Lowe's, for enabling this phenomenal team to make our home a better place to live. ~Joe Bonanno, Parkesburg, PA
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