My Perfect Remodel

We entered into a contract to remodel our kitchen with My Perfect Remodel on October 22, 2013. They promised we would have a new kitchen for our family celebration at Christmas 2013. All he did was demolish our kitchen and take our money. They said that they could refinish the floors for two rooms (about 260 sq. ft.) for an additional $6,000 - we declined this offer. We went to his showroom to look at product quality and discuss options for the plan only to find the building vacant with a for lease sign. After many panicked phone calls and emails, he said the showroom had been moved down the street. All we got from was one excuse after another: the cabinet guy was out of town to attend a funeral, we didn't work over the holidays; we are having labor problems; the wallboard guy is not available; sorry for the communication problems. "The electrician" came to the house only once looking and acting like he just crawled out of bed. He looked around the kitchen, left to “go get more equipment,” returned later in the day to play with some of the wires, spend most of his time on the phone outside the house, and then left. We continued to pressure them to provide a timeline of activities and to specify what would be done when. We even had an attorney draft a letter to perform without a word. The last we heard was, "Once again I am sorry for all miscommunications." He has our money and we have no kitchen.

In January, 2013, we contracted this company to remodel our small bathroom that measured 7 by 9 feet. This contractor is unable to effectively project manage, delivers a terrible product that repeatedly failed city inspection, and is ignorant of even basic code requirements. I would not recommend this company to anyone. Our bath project involved moving walls, bringing electrical up to code, moving plumbing, rebuilding the bathroom, moving attic access and installing two corner media units. The timeline provided in the contract was 3-4 weeks to complete the project with a projected completion date of March 18th 2013. The project started on February 19th 2013. Over the course of the project, there were repeated “miscommunications” about when they would arrive to complete the work. When we asked for a schedule, he told us he is not obligated by contract to give us a schedule. The bathroom failed inspection 3 times – the electrical was done incorrectly (despite the requirements being stamped on the permit 3 times in red), the shower door leaked and was missing supports required by code. By August 2013, 6 months later, the project was still not done! They had not been on site nor communicated with us for over 30 days! We fired this contractor for breach of contract and job abandonment.

This Company is anything but Perfect! When the Remodel Specialist came to our house to give us an estimate, to put shutters in our kitchen windows which were large the guy he brought to measure them was negative, and complained, the whole time that it wouldn't work. He tried to smooth it over and made excuses for him. At that point I had lost confidence in him and thought I shouldn't hire them for the job but I did,and I should have gone with my Gut feeling. I got a phone call that the shutters were in and scheduled an appointment for. 9/18 @ 9:00am didn't get a phone call till 10:00 that they were running late. I told the person on the phone that I had an appointment and needed to leave the house by 1:00 she said ok but then called me back and said it's not enough time to install. So I rescheduled for 8/20 @. 10:00 didn't get a phone call till 11:45 that they again would be late. The owner or part owner of the Co. sent his Son to do the install, he takes one look at my window and says there is no way I can install these I DONT KNOW HOW they said it would be an easy job I can't do it, we need to reschedule. I said no way get your Dad on the phone. I told him he needs to come right now and do the install, he said that's not going to happen I am 70 years old and don't do installs. I told him that I didn't want to reschedule again he started yelling at me and said I was the one that reschedule on 9/18 I told him only because you were running late Again! And I had to leave by 1:00. So reschedule for 9/26 they installem and they look great! was told not to open them for 24Hrs. I decided to wait 72hrs. When I pulled them open all the way out, then tried to lock them back in place they wouldnt fit . I had to lift it up 1/2 inch to lock it in place, his son had to have known that they didn't fit when he closed them. I asked my husband who is a kind, Mello, intelligent man to deal with him I was done.. He made an appointment and he came by. I asked my Husband how it went he didn't want to talk about it, but he did. He blamed it on our counter and how it slants and that's why it won't lock in place. My husband who is an engineer tried to explained how that wasn't possible in a way that he could understand but he Still didn't understand and didn't want to. So my Husband said I will make some measurement and we can go over them on our up coming appointment on 10/11 I told my husband to confirm with him so he did. , he tells him that he is on his way to another job in the Bay Area. he said it was because one of his workers was ill. but he didn't even bother to call to cancel after my husband took the day off work. I wonder if that's even the truth? Or did he have a new job in the Bay Area? So now my husband has to try and schedule another appointment But this doesn't mean that this is going to be resolved, why does my husband have to make measurements to explain anything to him. He should be bending over back wards to make us happy, we gave him our hard earned money ,and expect to have this done and resolved in a timely matter or refund our money. This is no way to do business, there are plenty of other company's out there that are willing to take his place.