Premier Pools and Spas

If you're considering working with Premier Pools and Spas, it's important to know that my experience with the company was very negative. Unfortunately, I found them to be highly unethical. I entered into a contract with the Gilroy CA franchise of Premier Pools and Spas in April 2013. Right from the start, I encountered a number of problems. There were management changes and different contractors, and the work was delayed multiple times. I was told that the pool would be completed in 2-3 months, but it wasn't finished until March 2014. The delays were due to poor management, contractor changes, and poor workmanship. After the pool was finally completed, I did a walkthrough and found numerous issues with the workmanship. The walls were warped and there were bad finishes, among other issues. Premier Pools and Spas parted ways with the Gilroy franchisee, Donald Boucher. When I contacted Brian Pointer, Vice President of Operations at Premier Pools and Spas, he refused to take responsibility for the contract and told me to contact Donald, but he didn't provide any contact information. He also suggested that I find another company to deal with the issues. I found out that if Premier Pools and Spa decides to part ways with a franchisee, they take no responsibility and your contract is null and void. So, it's important to be very careful before entering into a contract with Premier Pools and Spa!