I have been recomending and or installing King electrics radiant subfloor heat systems for my clients for twelve years without a single hick up. However its easy to be a great company if nothing ever goes wrong. What keeps me with King Electric is how they handled things when something did go wrong! Now as an installer, I get the fact that naturally and probably most of the time the issue can be traced back to an installation error. In this instance however, the wire heated up and got to temperature before tripping the gfci in the thermostat. Long story short and a year later when it became aparent that this was an enomily no one could figure out. I was really feeling the preasue from builder and client alike. Thats when King Electric did what you would hope a manufacturer would do. Even though arguably they could have said that its not they're fault. I mean really this was such a bizzare situation and in King's defense the floor heated up, Which, as the installer, was my only saving grace. So, King did exactly the right thing. By this time though the home owners where at best impatient and not very understanding as to due process in these situations. inevitably the floor had to go. Tile, Heat wire, mortar, back down to the substrate. when the dust setteled king had the wire examined and covered all costs! I mean ALL costs! The extra time the electricians spent trouble shooting, The extra charges I spent removing my tile, the builders time plus material costs for the homeowners choice for replacement floor covering. You bet that was a pretty penny. You can imagine how releived I was. After all I'm the guy who insisted on using King Electrics heat wire system to begin with!
So whenever someone asks me about subfloor heat I still recommend King Electric. Whats different is now I can tell them WHY!
For Straight Line Marble there is only one brand that comes to mind! King Electric Mfg. Co. a company with a proven track record for quality and customer service.
