Kemptville Building Centre

We believe it is our responsibility to reveal the dealings with our customer in this situation.

-We take full responsibility for this situation.
-We have contacted the customer to follow-up and gain insight so that we may address issues that will help us create a better customer experience going forward.
-When we were informed of our misunderstanding, we took back the engineered hardwood, and ordered solid hardwood.
-The customer came back later and ordered additional flooring for their project.

-Pertaining to the engineered hardwood that was initially selected:
The Engineered Hardwood that was selected can be sanded and refinished at least once in its lifetime. Most people choose to screen their hardwood, removing the finish without cutting into the wood, then re-coating it. It is less costly, less labour intensive, and renews the life of the floor. http://www.thisoldhouse.com/toh/article/0,,203303-2,00.html
The Engineered Hardwood that was selected can be installed in several ways. It can be nailed down, glued down or float, depending on the client’s project requirements.
http://www.houzz.com/ideabooks/574877/list/when-to-use-engineered-wood-floors

We are sorry you had a bad experience. We’ve been in business 40 years, we serve hundreds of customers a week, and we strive to create the best possible experience for the community. We felt that the situation was rectified and our customer’s wishes were fulfilled.