Buyers beware!!! STAY AWAY! If you are looking for a horrific buying experience and the worst customer service in your entire life, this is your builder. If you want things done right and people who are actually helpful, then look elsewhere. I can't imagine how this company is still in business. I wish I had read their reviews before hiring them and I could have saved myself from headaches, out of pocket expenses, and legal fees. They cut corners, they don't do things right the first time resulting in numerous return repairs, they don't answer their phones or emails when I had questions, things were not finished resulting in me having to hire contractors to finish their jobs. I have had to spend my own time and money to finish what I prepaid contracted them to do. They avoid calls, texts, and emails requesting resolution, so I was forced to hire a lawyer. They would rather deny, delay, and defend instead of doing things right the first time. My dishwasher didn't work for 30 days, given blanks instead of outlets that I pre paid for, shower water won't passively drain so you have to use your foot to scoop the water towards the drain after each use, walls crooked, tiles cut crooked, tile not applied flush to wall, debris (2"x4" boards and 2"x6" boards, bricks) was not removed prior to lawn install. They forgot about the rough in for the wet bar and rigged a drain that wraps around the room which will surely clog. Gutters not draining results in a dangerous ice block just outside the front door, still not resolved after showing 3 supervisors. They have blown me off and deemed my issues unimportant. They sent two supervisors to the walk through inspection. When I addressed some of my concerns, one replied, “Yeah, the Blatt brothers are never going to fix that,” the other concurred. A third supervisor has been out with no reply. This isn't just about issues. I understand that all new homes come with issues. This is about the blatant disregard for their customers, their low quality product, and their wretched customer service. They never once said they were sorry. When I told Jon and Josh Blatt that I was going to post 1 star reviews, Jon Blatt stated “I don’t care what you think of me. I don’t care what you say about me. I only care about not refunding any money.” If I could give them zero stars, I would. But instead, I had to hire a lawyer to deal with John Henry Homes. Do NOT use John Henry Homes. And even if you don't believe me, read their other 25 reviews avg. 2.6 stars!
