Horizon Homes

Thank you Eve, we appreciate you taking the time to write this - and we’re so delighted that your home is everything you wanted it to be. We pride ourselves on fostering a culture of excellence, and attention to detail, as well as transparency throughout the build process - so we are really delighted to hear we met all those points for you. From Denis, Esther, Ruben and all the staff at Horizon Homes we wish you ‘The Joy of Home’ for many years to come.

Thank you, Sarah and Chris for taking the time to tell others about your experience building with Horizon Homes. We knew that you were busy professionals who wanted a builder that managed the process in an organised way and would build your family home to a very high standard. We are so pleased you chose us and that we met the challenge. We could not be more thrilled with the result. Your home is a beautiful combination of traditional style, space and quality.

We appreciate that you specifically mentioned Ruben, our Site Supervisor. Our people are the best part of our business and Ruben’s professionalism and commitment to quality is a good example of what Horizon Homes stands for. Thank you again for putting your trust in us, we enjoyed working with you and wish you a lifetime of happy memories in your new home. Best wishes, Denis, Ruben, Danny and the rest of the Horizon Homes Team.

Thank you Chris for your kind words. Working with you and Tracy to build your dream family home was a real pleasure. We appreciate you taking the time to tell others about your experience building with us and we thank you for referring us to so many of your friends. For a builder there is no greater compliment than having a past client recommend us to their friends and family. We wish you a lifetime of happy memories in your new home. Best wishes from, Denis, Danny, Ruben, Megan and the rest of the Horizon Homes Family.

Hi Bruce,

We are very disappointed that you feel this way. Not surprisingly, we have a completely different opinion on the quality of your home.

Over the 3 years since we completed your home, we have attended to any issues you raised as soon as we could safely arrange access, which wasn’t always easy due to the complexities of work during COVID. We have always honored our warranty and we have fixed any issues that have been deemed a defect. So far, any identified defects on your job have been minor in nature and we have been happy to rectify them.

Our goal is always to turn over a home with zero defects and have a client who has enjoyed the building process. If there have been issues along the way, we want to acknowledge the client’s feedback, examine our processes and make the appropriate changes so the issues don’t happen again.

Some of the issues you have raised have more to do with the finishes you have chosen for your home and the material upgrades you decided to forgo in your build. While we can fix defects, we can’t fix choices a client makes and now regrets. As for the quality of our workmanship, we have always welcomed having an independent authority review our work to determine if everything was done correctly and to industry standards.

We have tried to work with you in good faith to resolve any of your perceived issues, so it has been disappointing that you have not only threatened this negative review through the process, but also threatened to have your friends and family post similar reviews.

We have been building high quality custom homes for over 25 years and this is the first time we have ever had a review like this. Most of our new business comes from direct referral from past clients we have built for, which is a great compliment for a builder. Unfortunately, in this instance, despite our best efforts, we have come to the realisation that you can’t please everyone all of the time. We stand by our work and the quality of our workmanship and we are honoured by all the other 5 star reviews left by past clients who have loved the homes we have built for them and the experience they had working with us.

Denis & The Horizon Homes Team.

Thank you Shallu and Siddarth for such a lovely review. We really enjoyed working with you on the design and build of your luxury family home. The end result was magnificent and it is a home we are really proud to have built. Working with you at all stages of the design and build has been an absolute pleasure. The entire Horizon Homes team want to thank you for trusting us with your build and wish you much happiness in your new home.

Thank you Johnny & Kiki for such a thoughtful review. We really enjoyed working with you in designing and building your French Provincial style home. The details you picked has come together beautifully and we are so proud of the end result. Denis, Danny and the rest of the Horizon Homes family wish you years of happy memories in your new home.

Thank you Elaine & Adrian for taking the time to tell others about your experience with Horizon Homes. Building beautiful, quality homes is our passion and we are thrilled that you love your new home, as we really enjoyed building it for you. Denis, Danny, Ruben and the rest of the Horizon Homes family want to wish you much happiness & joy in your new home.

We’re thrilled you enjoyed the design and build process with Horizon Homes, and hope your dream home will continue to provide much joy to your family for many years to come. At Horizon Homes, we value attention to detail, price transparency, and communication so we’re truly delighted this was reflected in your experience with us. Thank you for such a generous review. Handing over a new home is always satisfying, but knowing we really delivered a dream home is what makes us so passionate about doing what we do. Wishing you years of happy memories, From Denis, Danny and the rest of the Horizon family

Thank you Cicilia & Daniel for the kind review of your experience of building with Horizon Homes. It was a joy to work with you on the design and build of your Hampton's inspired home. We are thrilled with how well it turned out! The front façade has been very popular and we have had lots of enquires from people driving by that fell in love with the look of your home. The Hampton details of your interiors blends so well with the overall feel of your home. Denis, Danny and the whole Horizon family wishes you much happiness in your new home

Thank you Clare & Stuart for taking the time to tell people about Horizon Homes. We are very pleased with the end result. It is a beautiful home that has a really nice flow and the quality finishes that you have chosen complement the style of your home . We hope you will have many years of joy and happiness in your new home. Best wishes from Denis, Esther and the rest of the Horizon team.

Thank you Collette for such a thoughtful review of your experience with Horizon Homes. We really enjoyed working with you and your family on the design and build of your forever home. It is part of our great joy to build homes that meet the unique needs of the families we build for. We know you will be happy there for years to come. Best wishes from Denis, Esther and the rest of the Horizon Homes team.

Thank you Atria Designs, we always like partnering with other companies that hold the same high standards that we do for our clients.