HOMARY LIMITED

Don't waste your time with this company. I am an interior designer and have purchased high end designer furniture to mid/low end furniture online without viewing in person. I purchased a 2 Tier Marble Cocktail table from Homary and this by far has to be the worst experience I've had. The table was delivered to our storage facility damaged. One of the two marble tops were cracked. The correspondence with them is horrific. They basically want to offer you discount after discount in lieu of them having to pay shipping cost for the return. After declining several times, they then requested pictures of the packaging, pictures of the crating, pictures of the item in the packaging, trying to make it impossible for you to return the item. After several emails and several photos, they finally set up a day to schedule a fed-x return. They did not want any of the marble tops (there were 2pcs and only 1 damaged) i'm guessing because it would be very costly for shipping on their end. They rescheduled the pick up several times. It has now been over a month since my first inquiry. I have a pick up scheduled and these are the instructions I now received for the return. They now want a picture when handing the item to the delivery carrier ??? Let's see how it goes and what they ask for next. 1)Make sure all the parts are inside wrapped in their original shape. And don't put in any paper that wasn't inside originally. 2)Print the label & the sticker attached to this email and stick the sticker at the front of the outer package. Be sure to remove the original shipping label, or put the new sticker to cover the original shipping label. 3)Return the package using the designated carrier ( FedEx )on the prepaid label. "And take a quick picture while handing over the package just in case." 4)After the return, kindly reply to us with the picture mentioned above. 5)According to our return policy, the refund will be processed only after our warehouse completes the inspection which takes 5-7 days. The sticker will expire within 7 days after being issued, so please finish the return soon. Kindly note that the warehouse number on the sticker is for carrier contact only, and the label with the tracking number is for the carrier. To speed up the refund, feel free to keep track of it and notify us when it's delivered.

We bought a $1,500 sofa that looked gorgeous on the pictures. The problem started even on the delivery... it is on the 1st floor with a staircase access and they delivered on the ground floor blocking all the neighbors entrance and didn't care at all. The delivery guy just said: this is a standard delivery and there is nothing I can do about it. I have to call people to help me put upstairs, then we open the boxes, and noticed right the way the terrible quality of the product. To start with the color - They show a rich dark gray/blue, the one they delivered was a very pale-gray. The "leather" that they advertise was the cheapest vinyl you can possibly get, and the cushions were hard as a rock... we didn't even bother to assembled and contacted them the AFTER we received. The whole think is a joke! 7/17/23 was my first email to them, after I mentioned number of times that the product they delivered was not what they advertised, they keep asking me to keep the sofa and giving me a 20% discount. They call me on 8/3/23 to again offer me to stay with the couch and give me a 50% discount. I told them AGAIN that I don't want that product, it was not what we bought, the quality is TERRIBLE and I don't want that in my house... today, 8/12/13 they sent me an email "opening a case - almost a month after I contacted them!) offering me to keep the couch again with a 20% discount or giving me an unrealistic refund policy (that I need to pack exactly the way it came and with a wooden pallet under). For me, that is it! I am open a dispute with my credit card and using all the emails they sent me as a proof of their BAD business. BE AWARE!!!!!

We purchased a shoe organizer that needed magnets to keep the door closed. Upon opening the box, the magnets popped off. The shoe organizer is cheap looking and ugly in person, unlike the online image. After numerous annoying emails from Homary, they were unwilling to admit their product is garbage, and refused to refund me, or allow me to return the product with pre paid postage. They wanted me to pay $90 to return the item!!! I will never purchase anything from this company again, and I strongly suggest that you don't either.

This company is a total scam. The furniture is not as described and they told me to ship back at my own cost. I'm stuck with chairs you cannot even sit in. Horrible!

I purchased two sink faucets and need to return bec the finish won’t work. Forget about trying to make a return, you will loose your mind! You cannot reach them on the phone! They repeat constant apologies in letter form for the delay in handling the return. I’m going to my credit card company and not playing their games after promising a return tag for a week! Beware, this company is a joke and unprofessional! My rating is a big fat 0, but I had to rate to post this warning.

Terrible customer service, very poor quality products, and misrepresentation in their images. We ordered a loveseat from the website, it took 4 months to ship us. When we opened the box, It was so disappointing to see how poorly made it was. We assembled the sofa, we realized that the arm was broken, and the drawer was crooked. Immediately we contacted customer service, and send many pictures and videos of broken parts, It took 3 weeks to convince them! I asked to send it back and get a refund, they said they can not a refund because we assemble the loveseat. They just agree to send the broken parts. I don`t know how I was able to understand it defected without assembling it! I so regret my purchase, I don`t want to see this loveseat in my house anymore. Do not purchase from them, if you don't want to regret it.

I’m order # USA230417160839. Yes. A real review. We waited two months for this couch and it arrived damaged. I took dozens of photos and immediately contacted Homary the same day it arrived. No one picked up the phone and the “chat” was useless. The couch is very poorly built and the color is not even close to the description. They are not contacting me back and now I’m stuck with a $2600 piece of junk. Never buy from Thai company.

Products are misrepresented in their images and the service department is dishonest. We were excited to find Homary thinking it would be a great source of products for our remodel. We ordered a sofa, and when it arrived the problems started: - It does not look like it does in the photos (much sloppier, fold-down table does not fit tight, drawers are crooked, etc.) - The arms cannot be changed to be on opposite sides as suggested online - The plastic feet were all scratched up, as if this had been on-display and pushed around on a hard floor - There was hair all over it (needed to lint-roll to remove it) - There were dirty fingerprints in multiple places (had to clean with a damp cloth) We do not feel that this item was new when sent to us, and it does not look the way the photos online make it look. Homary wanted us to return the entire item at our cost, over $400 freight. I finally got them to agree to provide a pre-paid label, and they only wanted a small piece of it sent back saying I could "donate" the partial used couch (sure, that's easy and I have time for that), but after dozens of calls I kept receiving emails that they were "waiting on their carrier" to provide a prepaid label. I was told multiple times it would be within 24 hours, but after waiting six weeks and multiple follow up calls, I still have not received it. Ultimately, I opened a dispute through my credit card. Of course, as soon as Homary was notified, they contacted me asking to give them more time to get the label "from the carrier." They misrepresent product on their website, they will not take care of you, and they will waste your time. DO NOT make a purchase from them. The only guarantee you have for what you will get from them is regret.

Total scam. Their website says there is a 30 day return policy but they never honor it. When the product arrived it was not as advertised plus also had a defect. They want to send me parts and expect me to take the power drill and fix it. I wouldnt even touch a damaged product and risk damaging it more. They are giving all deaf ears to my return request. Their customer service is the equivalent of banging your head against the wall.

Never buy from this company. If you have any problem, you are stuck. I bought a desk from (and not an inexpensive one) and they shipped us the wrong desk. After going back and forth with them for 2 months, taking many pictures of the box, they finally sent us a return shipping label. When the shipped the replacement, they literally shipped the exact same box (and desk) back to us the day they received the return. How do I know? I had to patch an edge of the box with a scrap of cardboard so FedEx would pick it up and the same patched box came back to us. They then proceeded to request that we keep the wrong desk because they didn't want to pay for shipping again. After 3+ months, we filed a dispute with our credit card company and this is still on going.

Product was not at all as advertised on the website. Customer service did nothing to rectify the issue. And insisted that I pay for my own shipping back.

Our piece arrived damaged. We have been fighting for two months for a resolution despite the documented issues with their product upon receiving and inspection. We will never purchase another thing from this company and strongly advise others to take the same precaution. In purchasing from them you are setting yourself up to eat the cost and have to only purchase again elsewhere. Just buy elsewhere to begin with and save yourself the hassle.