My husband and I hired Ken to design a new house for us. While at first we liked his easygoing, low-key personality and some homes we looked at that he designed, overall we found him to be unreliable. Three different times he told us he needed to not work on our project for weeks at a time because of other work. He canceled meetings because he said he was sick, or busy, and one time just didn't show up at all. After he tried to delay working on our project for a fourth time, we finally decided to no longer work with him. He didn't return calls or emails to discuss this, and has not returned any of our deposit. We are left 5 months into the engagement with one pen drawing and little further on our project than when we started. He found him to lack professionalism and follow through and are disappointed that he didn't even have the courtesy to speak with us to part on better terms. While I think he is a good, experienced designer, he lacks the ability to manage his projects in a professional, timely way.
