HDR Remodeling Inc.

From the design team to the construction crew, HDR is a class act! HDR delivered a beautifully remodeled kitchen and half bathroom; along with creating a bar off our living room area. The design team made the project so easy and exciting…offering recommendations I hadn’t thought of and inspiring my creative juices as well. The construction was professional, on budget and on time. It was always easy to communicate with the staff, and any concerns were addressed in a positive manner. I love our remodel! Thank you HDR.

I couldn't be more happy with the work that was done on my house by HDR, which included moving the kitchen to a different area of the house to make it bigger and also enlarging a bedroom. Their design idea was great and a big improvement on what I had originally planned. Working with Andres (Sensitive Information HIdden), the project manager, was the lease stressful experience during a remodel I've ever had despite this being the largest project I have done thus far. They were able to keep within budget and I had absolute confidence they would take care of everything in a timely fashion. I highly recommend them, if you want a stress free and quality remodel work.

We signed with HDR, then had to fire them due to significant mistakes on their part. Their initial bid had some items (like windows) which were low, but not outrageously so, and we asked them to verify their numbers were correct. Which they confirmed was accurate. 5 weeks in, they came back to us and said they misquoted the project and the price was going to go up by ~40%. We also learned they were aware of this issue within a week of signing, but took another 4 weeks to tell us. They gave us a variety of reasons as to why, but they came down to them making mistakes and significantly misquoted, which they acknowledged. They told us some changes were structural and required significantly more work, which was false. We checked with the structural engineer they suggested hiring, who confirmed what HDR said was structural, was not. On top of all of that, they told us they were spending significant time talking to the structural engineer, who confirmed to us HDR did not do that. Overall I was unimpressed with them, given they managed to mess up fairly basic parts of being a contractor.

HDR did a great job of setting our expectations, making a plan and executing on that plan. We remodeled two bathrooms with the team and not only did the bathrooms turn out looking amazing, the process was smooth with any unexpected bumps handled quickly and professionally. We started with a few ideas of what we'd like, but the design team brought our ideas to life and guided us to a few selections I'm really happy with. The handover from design to build was flawless. We had a project manager on site frequently updating us on who would be at our house working, when, and what would be happening next. He gave us a heads up if we needed to make updates to the plan or make choices so that we had time to consider and discuss. Our house has some funky quirks but they did a great job of making the bathrooms perfect. I'm really happy with the outcome and highly recommend the team.

We had a great experience with HDR remodeling our basement area-bonus room and bathroom. Their design services were great, and they provided quality, on-time construction. Everyone on their team is very approachable and friendly. I would use them again, and I highly recommend them!

We had an amazing experience with HDR. They did a substantial kitchen (and other rooms) remodel for us and we loved working with them. They were professional, thorough, and responsive. They coordinate between all the different workers amazingly well and everyone in our house was kind and thoughtful and respectful. We love our new kitchen and would work with them again any time. (plus we found them here on Houzz so I really wanted to add to their spectacular reveiws)

HDR's work on our house looks good, especially in photos. That said, we would absolutely never work with them again, and we would urge others to avoid this firm. Throughout our nine-month remodel, they lied to us, condescended to us, forced us to figure out design problems on our own, and failed to respect our time and design priorities. Here are a few examples. *They attempt to hide their mistakes.* HDR built a wall that deviated from plan by five inches. Eager to collaborate on a solution, we pointed out this mistake and underwent repeated gaslighting - there was no deviation, we were told. When we measured and annotated plans to demonstrate the discrepancy, Chris (the CEO) told us that "the wall had to be there" and that we had approved the wall's position during an electrical walkthrough. None of this was legally or spatially accurate. At no point previously had they discussed this change from plan with us. Either they knew about it and chose not to tell us, or they made a significant error without noticing. In other words, they were either negligent, or lying. Throughout the process, Chris frequently asserted that various dubious designs just "had to be," even though when we asked specific questions, we always found other solutions. At one point, Chris introduced a new design they'd come up with by asserting that a utility closet "could only be" in the middle of a living room--a particularly startling assertion, since our architectural plans, and the eventual build, located it elsewhere. *They lied repeatedly, particularly when behind schedule.* We left our rental and went out of town toward the end of the project. During this time, HDR ceased all work on our house and failed to attend progress meetings and installation meetings that we had scheduled for appliance. When we asked for updates, HDR repeatedly assured us everything was on schedule. When we emailed two weeks in advance to ask if we could again occupy the house on our return, they assured us in writing that the house would be ready. We arrived back at our house on a Friday at 2 pm. When we checked in with HDR, we were told "someone can talk to you at 9 am on Monday." *They are not attentive to details--and attempt to charge for their own inattention.* We thought, for example, that HDR would match the trim in the new build to existing trim. They did not. (Same goes for hinges, door knobs, etc.) When we pointed the discrepancy in trim out between two adjacent doors, HDR refused to redo their work without a $1K change order. Only when we pointed out that matching the trim was specifically listed in our contract did they match it. The list could go on! They frequently missed project meetings, were unprepared for key milestone meetings, showed little regard for green building practices, and did limited (and often strange!) design work on late-stage design problems. We love to collaborate repeatedly with our carpenter, handyman, and others, but we could never work with HDR again.

HDR created a masterpiece. We could not be happier with our beautiful new kitchen and bathroom. Even with a couple of hitches HDR came through. Ultimate customer satisfaction is foundational to the company. Thank you Team HDR!!

HDR carried out several projects in my condo in the Bay Area of California. First, they completely remodeled my kitchen and master bathroom. A second project was remodeling the guest bath and the third was remodeling a fireplace. The staff worked with me to create stylish rooms and they understood my tastes and values. I keep returning to HDR because I know that I can rely on them to do a great job.

I have worked with HDR for many years and in different projects their level of professionalism and expertise in the remodeling industry is top quality service, I have measured and installed our shower glass enclosure for their clients and it is always a joy to work with the crew, but the ultima result is the satisfaction of their customer's building relationships is key to their success, keep up the good work, many thanks to Phill and his staff.

As a residential designer with over 20 years of experience working in the Bay Area, I have had the honor of collaborating with HDR on many design projects. They run a tight ship! They stay on budget, on schedule and are very professional. They care very much about the experience of their clients and it shows. I very much enjoyed working with them.

We've used HDR 5 times now. They've remodeled a bathroom, installed a chandelier, built 2 load bearing walls, installed a lawn and sprinkler, and finally renovated our entire business building (Shen Clinic). They are far and away the most professional contractors we have ever dealt with. Everything has been immaculately planned and executed. Every job finished on time and within budget. Hard to believe, but it's true. Congratulations HDR. You're the best!