Massachusetts Design

Worst company ever with extraordinary bad customer service . My kitchen mind you a small kitchen has been in construction since May . Till now it’s not done because we are waiting on two 9 inch cabinets. They send incomplete stuff when they get the time to send it. Door missing on one of the cabinets. Others have not been open because we cannot hang them so we don’t know what else is missing. They keep shifting dates and do not inform you .. you have to call them only to be told that they will only talk to the dealer but not to you. The dealer tells you he cannot get through to them so what do you do. Their customer service does not want to talk to dealers neither do they want to talk to customers. I would not recommend them to anybody. I please use them if you want a summer kitchen but don’t mind if it doesn’t finish till next spring or summer.. I started in May still not done so it looks like it’s not going to be a thanksgiving kitchen . Hoping for a Christmas or a New year kitchen but it seems unlikely. Would not even give them 1 star if it was up to me but I have to put something

Hanssem is the absolute worst company I have ever worked with. They have the WORST customer service, are completely disorganized, and have absolutely no idea what they are doing. And if they do know what they're doing, then shame on them. Not only do they promise you cabinets on a certain date, which is further out than any of my custom cabinetry vendors, but they don't even tell you ahead of time whether or not your cabinetry is delayed. They just let the date go by and don't even contact you to let you know. You have to contact THEM. And no apologies or remorse. Ever. The only good thing about Hanssem is their tri-state rep, Bill. He's great. I honestly do not understand why he continues to work with them. STAY AWAY FROM THIS COMPANY FOR YOU CABINETRY unless you are a glutton for punishment.

Many businesses were interrupted by the pandemic. Hanssem was one, but the friendly staffs (especially Annie) not only listen to concerns; they went the extra miles to help us manage each and every special situations. Juan was awesome, friendly and he serviced the products on-site with passion! Nothing can beat Hanssem at this price point, I hope their boss sees this and give the good workers a raise! Good staffs like them really make Hanssem shine!

This is the second bathroom vanity we ordered from them. The first in 2019 was great. The second one we ordered in Sept 2020 and it’s been a nightmare. First they only sent the base cabinet (no doors or internal pullout drawer and shelf) delaying construction on our new 1/2 bath by 3 weeks. Then they sent what looked like everything but the internal top shelf was the wrong size and the hardware was missing for the pullout drawer. We finally got the hardware yesterday, but still have no idea when or if we will get the shelf. I heard from our contractor that the company lost 2 of its top people and is a mess as a result. Needless to say, we will not order from them for future renovations.

We unfortunately chose Hanssem cabinets for our kitchen remodeling. We are now 6 months into the project and for the last 6 weeks the entire project has been placed on hold because of the Hanssem cabinets. The arrived several weeks late and were the wrong size, damaged and defective. Upon sending back the faulty items, we were told they would let us know when to expect replacement pieces and it has been a month with no progress. We have been told several dates for the initial delivery and those dates were inaccurate. This company is a disaster to work with and should be avoided at all costs. In hindsight, spending a little more on a dependable manufacturer would have been well worth it. We now have no idea when this project will be completed and it is all due to the complete incompetence and lack of caring that this manufacturer has for its customers. STAY AWAY!!

I ordered my cabinets in mid August, 2020 and it is now December 5th and they have not all been delivered. The original delivery date of October 30th did not happen. Cabinets finally delivered November 13th - but wait corner cabinet missing and one of the cabinets in the island was the wrong size! I have had to postpone the countertop template two times because without the corner cabinet it cannot be done. Was told the missing cabinet would arrive on Friday, Dec. 4th - did not happen. Then told the morning of the 5th - still do not have it. Love the color of my cabinets but this company fails to deliver time and time again. No call backs, no sorry - nothing. If you can go with a different company, I would do so. My kitchen will now not be completed in time for Christmas!!

Great manufacturer providing excellent service. They provide quick production lead times, a good price point, and always there when you need them. Rob, in there service dept. is a professional who can master any problem directed at him. I have been now using Hanssem for fifteen years and they are fantastic!