Mr. Rogers Windows

Craig and Justin knocked it out the park. Once the old door was removed, they replaced all the rotten wood and squared up the rough opening much better than I would have expected or done myself. The half moon above made it more difficult than I expected but they made it look like child's play. The icing on the cake is I don't have to be concerned about Mr. Rogers Windows being here today and gone tomorrow.

They installed all of our 24 Windows barely 1 1/2 years ago. They did a great job and I rated the company with 5 *. Based on that we ordered a very high priced Patio door. But this is a disaster. The young nice person and his helper tried to install this door and the upper window. The door is okay. But as they mounted the upper window, obviously they saw the same as I saw as I came home. The inside bars didn't incline to the horizontal. But instead to be honest and saying: I'm sorry the window is bad, he called his office had a long call and installed the window. Maybe they hoped I do not realize the issue. ( I work in the printing industry and have to do with adjustments in millimeter directions!! I see such faults ). After my complaint we had to wait for more than 3 weeks. No one kept us updated and we thought this morning someone is coming in to check what the problem is. But the Installer came already with a new window. Thus this problem probably is known in their company. They unwrapped the new window and it looked in the same bad shape as the old one. What shall that be? Do you don't check your materials before you go to customers? Now they left with that window again and we have to wait for another time before everything is fixed. This is not really 5* worthy.

Salesman was knowledgeable, polite, and respectful of my time. The installers were on time, wore shoe protectors, and carefully moved all large pieces of furniture needed to install seven windows and one door. They finished in one day and had an inspector on site to approve the installation. It was noticed that an insulation strip was not included in the door packaging. They returned the very next morning and installed the strip.

We purchased and had our main entrance door installed with Mr. Rogers Windows. Through out the entire process they were extremely courteous. On the day of installation, the workers made sure to completely seal off the area they were working in, to ensure that no debris would spread. By the time they were done, there wasn't even a speak of sawdust on the floor! Great service and excellent products. We continue to get compliments on our door with every new visitor we get!

I had 10 windows replaced. The workers were on time, respectful and congenial. They did all the work, moving and cleaning up behind themselves inside and out. The job looks great and when I can afford it I'll get the rest of my window done!