Frontier Craftsmen

What a wonderful feeling to know that our work has made someone so happy with the outcome. The customer made some great choices for their bathroom. Being without a kitchen or bathroom during a remodeling project can be very disruptive and stressful, and we're glad that we were able to minimize that stress and help make this a fun project for them. And their extremely competent contractor was a pleasure to work with. I'm just grateful we were able to work their project into our very tight schedule.

We truly regret that this customer did not share the satisfaction that our other customers have enjoyed. Getting a new kitchen or bathroom should be a fun and pleasurable experience, and we work very hard to make that a reality for our customers.

Building a new house can be stressful. Being your own general contractor, as well as doing much of the work yourself, as this customer did, only compounds that stress. We suspect that those stresses may have carried over into our interaction with the customer, casting the easily resolved issues that arise on any project, and that were readily addressed, seem more negative than they really are.

The customer raises some points that need clarification. Regarding the “cabinets with no doors”, several doors incurred damage on the job site, as circumstances there prevented us from hanging the doors on the cabinets and placed them in harms way. Rather than refinishing only the injured doors, all the doors in that room were refinished to avoid even the slightest possibility that there may be a subtle difference between refinished doors and those that would not have been refinished. There was no cost for this service. In response to another point, Crockett’s Cabinetry and Woodworking LLC is indeed a full service custom cabinet shop. We have partnered with a local shop to have cabinet parts milled to our specifications on a CNC. This gives Crockett’s the benefit of the accuracy and efficiency of a CNC, and makes it possible to stay a small shop able to provide the personalized attention larger shops can’t always provide. For truly unique pieces, including several on this project, all operations are performed in our shop to ensure the desired outcome.

With the exception of one remaining detail, which only recently came to our attention, all of the customers concerns have been resolved to their approval. While we may not be able to add this customer to our long list of other very happy customers, many of whom have said such very nice things about us, we take comfort in knowing that they have a beautiful kitchen and bathroom with high quality, custom cabinetry that they will be able to enjoy for many years to come.

What a wonderful family to work with. Their beautiful house was limited to a tiny, cramped kitchen, isolated from the rest of the house. In conjunction with the general contractor, Mary designed a kitchen that called for the removal of several walls, creating a wonderful open space that includes the kitchen, dining room and family room, providing the family with far more together time. The rich, dark finish and the active pattern of the granite give the space a warm, yet elegant feel. This was another fun project for us, especially the jump roping.

It's always gratifying when we can make a kitchen remodel an enjoyable, problem-free experience. While we did the engineering that made the custom island work, credit for the design belongs to Mary Grunow of Alive Design LLC, who brought the vision and inspiration for the project. This family was a pleasure to work with through-out the project. We're happy they are so pleased with the out come. And we are even happier that the four-legged member of the family is also pleased.

It was exciting being a part of this project, transforming a modest, old house into a stunning lakeside retreat. We had fun working with the customers, bringing our ideas together to create a beautiful kitchen, one we are very proud of. A wonderful experience, start to finish.