Golden State Lumber

It started out badly. Their rep took over a month and I think about six iterations, including after I just gave up, printed out the order and literally marked it up with red ink, to get the order right. The windows were installed. One didn't open and one didn't close. That was four months ago. It is December now, and we still have one window that doesn't open and, more important, one that doesn't close. It is cold outside. There were contractor issues, large ones. Criminal ones. But that aside, they sold me two defective windows. I contacted them. They sent someone over to look at the windows. It was all very civil and friendly. He said they would get someone from Marvin to come look at the windows and fix them. A month and a half, two months, passed, no word. I figured I was in the queue. Then I got a rather unfriendly phone call demanding immediate payment in full. That was the first request for payment I had ever had from them - no invoices, nothing. I pointed out the remaining issues and that there had been zero progress towards solving them. I said I wasn't comfortable paying in full until I had working windows. They suggested I pay 50%. I offered to pay 2/3 or 3/4. They sent me a bill for 2/3, which I immediately (within two hours) paid. They put a lien on my house for the entire amount. For money I had already paid. So they had a lien on my house for $38k, when I owed them $12k. They never sent me a single invoice, we were working together to resolve issues, they asked for a partial payment, I offered them more than they had asked for, and they put a lien on our house for money we had already paid them. Realizing that what was probably going on was a cya by someone who had forgotten to invoice me, I knew they wouldn't honor their agreement, and just paid the whole thing without having had my windows repaired. Update: Someone has now come and fixed the two windows. He was friendly and knowledgeable, so there is that. I think there is still a lien on my house though, because it takes time to have them removed. So there's also that.

Golden State Lumber, has a wide range of materials and services. They have always treated my company with the utmost respect and given us good pricing on above standard quality materials. They have also taken the time to educate our company on technical superior building practices. We also appreciate the timely material delivery. We highly recommend them to our clients as one our recommended suppliers.