Here is my story about purchasing a new wood oven from Forno Piombo
I have been researching wood ovens since the summer of 2014. I have spoken to masons, stone suppliers, restaurants, along with US, Italian and French oven suppliers. I scanned all the blogs for references and insights. After all the background work, in April of 2017 I placed an order for a 36 inch Forno Piombo wood oven. The bottom line for me was the cost, quality workmanship and superb customer service.
I must add that for the nine months prior to the purchase I either emailed or called Tony Piombo about 47 times. Not once ( well...maybe almost once ) did he ever tire of my questions or lose his patience. He was with me for the entire process from ordering to shipping to placement and everything in between. On Father’s Day 2017 we baked out initial offering of pizza and bread to the great delight of my children and grandchildren. A memorable day indeed!
But wait......it doesn’t stop there. As part of the shipping from California to upstate New York there was some slight damage done by the trucking company. I assumed there would be an insurance claim and I would try and find someone to remedy the flaws.
To my wife’s and my astonishment and everlasting gratitude,Tony’s father, Guy Piombo, flew cross country with his bag of tools and showed up on Sunday morning a week later. After four hours of work and a primer on wood oven cooking, he jetted back to California. The cost to us was three cups of coffee ( Note: he took a red eye flight ) and a turkey sandwich for the trip home.
Here’s the best part. When I asked him why he flew 3000 miles to deal with a customer issue, his paraphrased response went something like this.......
“ Not only is it an adventure but my son and I realize the impact these wood ovens have on family and friends. It brings people together. The oven creates happiness for them as an important social centerpiece. We feel good that in some small way we play an important part in creating and sustaining that family happiness”
A really good guy, a great product, and a great business.