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Best of Houzz 受賞 (14回)
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Dallas Landscape Design-Build Firm 9X BEST OF HOUZZ WINNER!
Welcome to FineLines Design Studio, where you can receive the guidance you need to define all your landscape design and outdoor living space needs. FineLines Design Studio values each and every client and remains committed to delivering exceptional service with a willingness to tackle any challenge you present!
Our excellent design and project management services and the quality of our work come with extended experience and innovative design approach to create the perfect environment for you and your family to enjoy for years to come while you add the value you deserve to your property. Whether you are looking to design a small courtyard garden, a full exterior environment for a new project, or have a site you need to develop and need a team coordinator, FineLines Design Studio can provide thoughtful and innovative designs to exceed your expectations.
We believe our role is to assist and guide our clients in the decision making process and to provide them with unique and sustainable landscape design solutions that are responsive to their needs and budget. We stand strongly behind a promise of unsurpassed quality, unmatched service, and an attention to detail found nowhere else. With focus on good design and excellent service, we would love to be part of your next project!
Melda Clark
Principal/Owner
FineLines Design Studio,LLC.
サービス内容：
Arbor Design and Construction, Artificial Grass Installation, Concrete Construction, Custom Fire Pits, Custom Putting Greens, Custom Water Features, Deck Building, Drought Tolerant Landscaping, Garden Design, Gazebo Design & Construction, Hardscaping, Landscape Construction, Masonry, Outdoor Fireplace Construction, Outdoor Kitchen Construction, Patio Construction, Paver Installation, Pergola Construction, Pool Landscaping, Swimming Pool Construction, Trellis Construction, 3D Rendering, Deck Design, Landscape Design, Landscape Plans, Patio Design, Site Planning, Swimming Pool Design, Construction Drawings, Design-build services
対応エリア：
Carrollton, Coppell, Dallas, Farmers Branch, Highland Park, Irving, North Dallas, Richardson, University Park, Addison, Hebron, Lewisville, Plano, Frisco, McKinney, Allen, Prosper, Flower Mound, Fairview
受賞歴：
"BEST OF HOUZZ" 2012, 2013, 2014, 2015, 2016, 2017,2018, 2019, 2020, 2021, & 2022 AWARD WINNER FOR DALLAS AREA
業種
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事業内容
会社名
FineLines Design Studio
電話番号
+1 469-701-4931
住所
1380 River Bend Dr Unit # 115
Dallas, TX 75247
平均依頼コスト
USD 30,000 - USD 1,000,000
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Houzz アワード (14)
Houzz バッジ (5)
所属団体 (2)
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FineLines Design Studioに対するレビュー 50件
新しい順
平均評価：5つ星中 星4.84.8|レビュー 50件
仕事の質4.3
コミュニケーション4.3
価格4.0
Sheila Jones
平均評価：5つ星中 星5
When we first started my front yard remodel I had a definite idea in mind. The FineLines Design team took my ideas to a whole new level. From design to conception was such a great experience. They listened to my wants and gave them to me plus some. Making my project so much better than expected. They were very hands on during the whole installation and communicated what to expect and when and stuck as close as possible to their schedule. I would highly recommend this team for any project you may be thinking about.
2024年2月1日
FineLines Design Studioからのコメント：
Thank you Shelia for your kind words and review! We really enjoyed partnering with you and helping you achieve your desired front yard. We hope that it will bring you and your family delight for many many years to come!
Lisa Mullman
平均評価：5つ星中 星5
This was my second big project with Melda and her team. This time we did a complete remodel of the front yard, landscape/hardscape as well as replacing windows, adding doors to update the look of our home as well as the added benefit of more natural light to the interior. I am so happy with the end result… Melda and her team are great to work with, creative, solution-oriented experts. If you are looking for a company you can trust with your home improvement project… look no further than FineLines Design!!!
2023年11月17日
FineLines Design Studioからのコメント：
Thank you so much for your kind review Lisa! It is always a pleasure to work with you. We hope your front yard brings you and your loved ones joy!
Lorraine Harwell
平均評価：5つ星中 星5
We are so please with the work Fine Lines Design Studio did in our backyard and side yard. They created a wonderful outdoor living space that our whole family enjoys. The creative design allowed us to add a fire pit, outdoor cooking space and a bar to enjoy. Would work with the Fine Lines team again.
2023年3月28日
FineLines Design Studioからのコメント：
Lorraine, we appreciate your kind words and support! It was truly a pleasure to collaborate with you on this project. We are so grateful for the opportunity to work with you. We hope you enjoy your transformed back yard and outdoor living areas for many years to come.
Linda Riley
平均評価：5つ星中 星5
I started working with Melda and her team and subcontractors about a year ago on the master plan and the first phase of that work was done late 2022. Normal decisions by me and HOA submittals and review processes take time, but we got there. It has been a pleasure working with them all. Communication has been prompt and open. Melda’s subcontractors are skilled, meticulous, and professional. I look forward to my shrubs, grasses, and flowers going in next month (April 2023) and having a completely made over front yard. I hope I can update the photos when it is done. But you can see the dramatic differences already.
2023年3月17日
FineLines Design Studioからのコメント：
Linda, thank you so much! It has been a pleasure working with you on this project. We greatly appreciate your amazing treatment of our subcontractors and team. We hope you enjoy your new front garden for many years to come. Our team is excited to see the finished product once the new shrubs and landscaping are installed!
Our project wasn't without issues and delays but overall things turned out beautifully. Most importantly, Melda is a real pleasure to work with. Always friendly and helpful, and you can tell she really cares to get the job right and make the client happy.
We love our little oasis of a backyard and look forward to enjoying it more this summer!
2022年4月4日最終更新日：2022年5月3日
My husband and I are very particular people but also very reasonable. We enjoyed working with Melda and team on our backyard remodel. We found her team professional, responsive and reliable. She provided input and expertise where needed and listened to our concerns and overall vision for the project. We’ve done many remodeling projects over the years and I’m done with contractors not listening to what our particular goals are for the space. Melda definitely set realistic expectations and tried to accommodate where possible. We receive kudos from neighbor about how integrated the design is with our house…that it just doesn’t look thrown together and cookie cutter. I’ve recommended this company to many friends and neighbors.
2021年11月3日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Susan . We truly enjoyed working with you and Kris from start to finish and so glad to hear that you are happy with the end results. I think with your personal touch, it looked even better at the end. Hope you will enjoy your backyard for years to come and we will be here to help with your next project when the time comes !
We will be posting photoshoot pictures on our Houzz Portfolio Soon!
Best Regards,
Melda
We will be posting photoshoot pictures on our Houzz Portfolio Soon!
Best Regards,
Melda
We used Finelines to redo all our landscaping. We are happy with the results and the responsiveness of the entire team throughout the process.
2021年7月12日
HouzzUser-574461924
平均評価：5つ星中 星5
I researched ~100 DFW landscaping firms only considering those with good BBB ratings/reviews & photos of past work online. My spouse & I both picked Finelines Design Studios with no close 2nd. Their past work demonstrated a true design sense. We needed help with design ideas so that it added value & curb appeal to our home’s front appearance that was in keeping with the community but also different than styles you see over and over.
They presented us 3 options; we incorporated elements from each of the options in the final plan. They worked diligently to find quality plants & materials at a fair price point. Both parties were flexible to meet the ultimate objective substituting different plants & sizes as needed. Easy to work with. Professionalism. Follow through.
We are very happy with the end product & would use them in future projects. I’m sure you can find cheaper landscape firms but will your home appreciate in value due to good design & will you have peace of mind during the process.
We did not have the same experience as Florence Gwynn’s review. All our interactions were over Zoom until the construction actually started; nothing would have changed with F2F. We got fair credits for allowances & fair treatment on other changes. Our front yard landscaping project was in the low 20’s & I never felt we were treated any differently. Projects like this always have hiccups & trade-offs but how both parties respond is the true test. Their actions proved their word.
2020年11月15日
FineLines Design Studioからのコメント：
Dear Dan and Lynn,
We truly appreciate your kind words for us and happy to hear that you were pleased working with us. We hope that you will enjoy your new front garden for years to come. It has been pleasure working with both of you. Like you said , projects like this will always have hiccups & trade-offs but what matters is how we handle it. We always have our customers' best interest in mind and will do anything possible in our power to make things happen. Thank you so much for the opportunity again!
We are here to help at anytime.
Best Regards,
Melda Clark
on the behalf of Finelines Team!
We truly appreciate your kind words for us and happy to hear that you were pleased working with us. We hope that you will enjoy your new front garden for years to come. It has been pleasure working with both of you. Like you said , projects like this will always have hiccups & trade-offs but what matters is how we handle it. We always have our customers' best interest in mind and will do anything possible in our power to make things happen. Thank you so much for the opportunity again!
We are here to help at anytime.
Best Regards,
Melda Clark
on the behalf of Finelines Team!
florence_gwynn
平均評価：5つ星中 星1
We contacted Fineline for a briefing for building Zen Garden. During the initial phone conversation, we told the lady our budget is $20-30K. She tried to persuade us to just have a zoom meeting instead of F2F due to COVID-19. I told her that we are spending quite a sum of money and prefer to meet the designer F2F and we expect her to be able to walk our yard to do the design. A couple of hours before the meeting, I received a voicemail asking if we want to change the meeting to zoom meeting due to the rain. I called them back and insisted a F2DF meeting. To be honest, it was just a little rain, it was NOT even a storm or anything but we feel like this company do not want to actually come out and is not sincere on getting the job.
Eventually, the owner, Melda, arrived. From our conversation, we found out Melda does not have any design education or background, we hired designers to work for her but she is the ONLY one to meet with clients. It is NOT her own design. She then outsource the job to some workers to install the landscaping. Melda said she will send us some sample within our budget range so we can get a sense of what we will get. Ended up, all the samples we received were over $60K. She said they did NOT do any project in $20K-30K and so don't have samples in this price range. This is just a shocker to us!!! We feel like she should have told us in the initial phone conversation to save our time. The whole experience is very unprofessional and terrible!!
2020年10月7日
FineLines Design Studioからのコメント：
Dear Mrs. Gwynn,
Thank you for your review. We would like to hear from our clients about their experience with us no matter how they feel about it. This gives us the opportunity to improve our customer service and correct any misunderstanding if there are any.
I regret to see you feeling the way you described above because there is no reason for this and I hope that it will all be clear to you or anyone who reads my comments below. While our 40+ 5 Stars Houzz reviews from our “actual clients who worked with us “ and 9 years in a row Best of Houzz Customer satisfaction and Design awards since 2012 can be enough to tell all about who we are and how we work , I will do my best to address all your comments to make sure you and any of our possible clients will have the opportunity to get to know us better and see how we really handle our work as opposed to how you claim to be the case.
Your Claim #1: “She tried to persuade us to just have a zoom meeting instead of F2F due to Covid-19. “
Here is how it goes from receiving an inquiry to scheduling our Free Consultation:
We DO NOT do cold calls; we only RECEIVE inquiries. Once we receive a new inquiry, we either talk to them right then when we receive the first call or if the inquiry came through email or someone left a message requesting our services, we callback to get more information about their project and explain how we work including our design process and the possible fees associated with it. After the initial conversation over the phone if the client would like to move forward scheduling a free consultation, we take the next steps to do so.
Due to Covid-19 and out of respect to our client’s choices and for their safety, Like any other company nowadays, we made some changes and start giving options to our clients to do their “First Initial Free Consultation” , or their “Preliminary Design Meetings” where we present our designs and 3d model/ video animations and even for their “Preliminary Budget Meetings” online using Zoom platform or in person for a F2F meeting. It is a free consultation and It is up to them how they would like to receive it.
We even created new guidelines for our clients about how to gather the information and the legal paperwork necessary for us to do their Outdoor Living design such as Survey of their house or HOA / ARC documents , their wish list , budgets , ideabooks and property pictures and still work with us during Covid-19. We email our guideline along with our welcome message to each prospected client who contacted us for our Design-Build services.
Just like we have sent one to you, We then follow up with our Design Questionnaire to get more information about our client’s goals and specific expectations, their likes and dislikes etc. All of these happens before we even meet them so we can get to know them better and have a productive first consultation. We ask some optional days and times to meet whether for an online zoom meeting or on site F2F and we do our best to schedule their free consultation for a time that is convenient for them.
We will continue to respect our clients and their choices as described above as we believe it is still necessary to have those choices at the time being because so many people continue to work from home due to Covid-19 and may or may not want to jeopardize their families’ health and chose to do online zoom meetings despite the fact we use masks and keep our distances during F2F Meetings. It is not our call to make.
While most of our clients appreciate the fact that we are here to help them either way , whether they prefer online service to meet at the comfort and safety of their home or meeting with them in person for a F2F meeting with our masks on and keeping our proper distance , we understand that you did not like to be given that choice and took it all wrong as we understand from your claim as being persuaded to do one way or other.
Your Claim #2: “A Couple Hours before the meeting, I received a voicemail asking if we want to change the meeting to zoom meeting due to rain”
The key word here is “Due to Rain”:
For the nature of our work being described as mainly creating “Outdoor” Living Spaces, we do our F2F meetings at the actual site whether that will be a Frontyard or a Backyard Project. When/If it was storming all night long and we do have an early morning meeting such as your like 9 am and the rain continues or suspected that might be the case, we give a “courtesy call” to our clients to see if they would like to reschedule for another day or still would like to meet as planned even though we might not be able to go outside and do what we need to do as part of our consultation. Sometimes our clients act faster and we get the call from them asking us if we should reschedule our meeting due to rain because their yard being so muddy to walk on after an all-night long rain as they know their site conditions better than us. It may rain in one part of the town a lot more while very light rain could be happening somewhere else. This is just a common practice in our profession and considered to be an effort to give the best and timely manner customer service to our clients, to ensure that we can actually accomplish the ultimate goal of our free consultation time including seeing, walking and taking pictures of the site and brain storm ideas with the client as we look at each and every detail together and answer their questions.
Again, this was a courtesy call within an hour of our scheduled meeting time which was made as I was already on my way to your property around 8am and not couple hours before as you claimed to be. We do not bother our clients at 6am even if it is courtesy call. We also have enough experience to know that there is a chance that our clients might not get the message on time to call us back when we made the call and expect us to be there regardless , for this reason we do not change our scheduled meetings or not show up just because we left a message unless there is an emergency. I was on my way already by the time you called us back being really upset about our message which we do not understand your reasoning behind your madness as you could have said “thank you for the courtesy call but let’s keep our meeting as we planned “. I would have not been able to be there on time at all if I would have waited for your response. As you and I both know I was there on time and ready to give you our free consultation as promised and I even mentioned about the call you received from one of our team member being just a courtesy call and not intended to cancel our meeting or to make you upset to a point that you yelled at my staff on the phone without even listening her explanation about the intention of her call. We do not disrespect our clients in any way and expect the same in return, without open communication we can not work together as your project team , Client & Finelines, and expect to accomplish anything.
While we prefer to be on the top of our work and over communicate while we think of your comfort and safety at all times , you seem to not like to be given choices at all and taking all this offensive. We will not apologize for being proactive and over communicating and we will not change our proven communication system as most of our clients appreciate it very much so, especially during construction so they are always informed or making informed decisions when they are given choices or proper , timely manner information.
Your Claim #3: “Melda said she will send us some sample within our budget range so we can get sense of what we will get. Ended up, all the samples we received were over $60K. She said they did NOT do any project in $20-$30K and so do not have samples in this price range. This is just a shocker to us!!!”
When we have our free consultation meeting, some clients ask us to give a ballpark estimate after we brain storm ideas and my answer to that will be always that we need to do the design first in order to have specs to calculate the cost properly. As we all know everybody’s budgets and ultimate goals are different as well as their property characteristics in terms of architectural style or site conditions. We custom design every project and do not use cookie cutter approach, so yours would have been only specific to your needs, your budget, and your ultimate goals.
We are not a single trade company who deals with single element such as concrete as an example to give you a quick square ft price onsite for a patio extension. Outdoor Living Projects are complex projects and include many trades and design elements that needs to be put together for a realistic budget calculation. So there is no way to be accurate or even be closed to it based on just ideas discussed during our meeting.
Being a professional award-winning design-build Landscape Firm, we prefer true calculated estimates based on an approved design as opposed to throwing “guestimates with no obligation” so to say. We have a professional design process we go through to design either per your given budget or per your desired wish list. We help our clients to see the big picture, explore options and design not only specific to their goals and desired outcome but also being compliant with their HOA Regulations and City Ordinance. So, as you will understand it takes time to study the information we collected on site regarding to the site conditions and architecture of the house, through email communications, or from our search using online resources in order to design it properly. For this reason, we do have design fees associated with our services as we discussed with you starting from the moment you contacted us. We have sent our Design agreement for your approval following our consultation meeting through DocuSign on 09/22/2020 as we promised.
To help you understand our design-build process I offered you the following:
When you asked the same question, my answer to you was that I could NOT give you a ballpark estimate but I could send you couple of example of our work including their process from 2d design , 3d model/video animation, After pictures and tell you how much those projects cost to our clients so you can have an idea of our design-build process, quality of our design and construction work completed and associated overall cost. I also said that would be more realistic because they will be recently completed projects and not years and years ago then throwing numbers with no bases. I did not say that we will send you example of projects at a certain dollar amount but just as representation of our work to ensure you that we can design your project and deliver properly based on your own given budget or wish list following the same design-build process.
How we approach to designing just for you? Again that is a choice most likely you will not like to hear about it but we have to either design for your budget or for your wish list because there is no guaranty that your wish list will be in line with your budget. In another words, your budget may or may not be enough to cover the cost of your wish list items. We help our clients to marry the two by being realistic towards their expectations vs what they can afford and be open to phasing if needed.
Your Claim #4: “Eventually, the owner, Melda, arrived. From our conversation, we found out Melda does not have any design education or background, we hired designers to work for her but she is the ONLY one to meet with clients. It is NOT her own design. She then outsources the job to install the landscaping. “
When it comes to who I am and what is my credentials, or what kind of company structure we have I have to tell you that you got it all wrong and I do not know even how to my surprise as I answered all your questions kindly and very clearly during our meeting. If you had any doubt , I wish that you would have taken the time to read my bio on our website or ask further questions or simply read our reviews on Houzz.com to get to know me as a Landscape Designer before making such claims that I do not have a design degree or it is NOT my design etc.. We could even provide you references upon request.
Instead, you made the choice willingly to write this review with all these disrespectful comments and false claims with an intention to ruin my reputation as a designer without any reasonable ground to stand on and I do not appreciate them at all as I have over 25 years’ experience along with my formal Landscape Architecture degree & MBA to stand behind and working towards my RLA to add to my credentials soon. I did give you brief information about my self a Landscape Designer and Finelines Design Studio as a firm and how we work yet you seem to take it all wrong and twisted somehow.
Interviewing companies for your project is an essential part of the decision making process and not a waste of time. You can interview as many design firm as you choose to do so and you are free to select the designer you clicked with or the company of your choice but just because you do not want to pay their design fees and want more free service you have no rights to put such reviews to miss lead their potential clients in an effort to ruin their reputation as a designer or company in general.
This is called “dragging someone’s name through the mud “ and It is very unprofessional to publicly say false or bad things to harm someone’s reputation.
But you got something right , yes ,I personally make sure to meet with each and every client as the Owner and the Lead designer and manage the projects from start to finish to ensure my clients are well taking care of along with our other team members including designers and construction managers involved in the process. I am the lead designer so every design starts with me creating the concepts and involves our design team members to do the cad work , 3D modeling , take offs , admin to enter the estimates and our group of trusted trade partners who works like an in house team to execute our projects under our supervision as Finelines Team.
We are boutique style small Design Firm and our clients select us for their projects for this personalized / handholding project management style for a reason. They want to know someone will be there to take care of every detail important to them , inform them in a timely manner and they have one call to make when they needed no matter how complex their project or how many trades involved. Myself and everyone on Finelines Team , from admin who answers the first call to our designers who works with me side by side to create your ultimate staycation or our Trade teams on site who is doing the work go above and beyond to take care of our clients and their needs. We do not send out each project to different subs/trades for competitive pricing, we have the same teams goes from one job to another to complete our projects and not having them under our direct payroll keep our overhead down and we pass on the savings to our clients. Again, if this is not for you, we understand.
We trusted you when we did what we said we will do to help you with your decision-making process and even sent you our intellectual properties without a single thought. Trust is everything and to be valued and trusted team is our number one goal in our partnership with our clients so we can take care of them while we provide for our families.
As far as I am concern, my team and I , we did everything to serve you so far as a potential client at no charge to you and instead of saying thank you for our 1-hour free consultation for you to pick my brain , my honest answers to your questions, time & ideas exchanged, detailed design/project samples sent by emails taking the risk to be copied and implemented , in return you chose to write such a review which ensures us that we were not a good fit as a Client & Design Firm to work together in the first place.
No matter how hard we try we know we cannot make everyone happy. For all the reasons above, we can conclude that we are not the right company for you, and you are not the right client for us, so we wish you good luck with your project. We will also mail this letter to you as our formal response to your complains and false claims.
Respectfully,
Melda Clark
Owner/Lead Designer
On the behalf of
FinelInes Design Studio Team!
Thank you for your review. We would like to hear from our clients about their experience with us no matter how they feel about it. This gives us the opportunity to improve our customer service and correct any misunderstanding if there are any.
I regret to see you feeling the way you described above because there is no reason for this and I hope that it will all be clear to you or anyone who reads my comments below. While our 40+ 5 Stars Houzz reviews from our “actual clients who worked with us “ and 9 years in a row Best of Houzz Customer satisfaction and Design awards since 2012 can be enough to tell all about who we are and how we work , I will do my best to address all your comments to make sure you and any of our possible clients will have the opportunity to get to know us better and see how we really handle our work as opposed to how you claim to be the case.
Your Claim #1: “She tried to persuade us to just have a zoom meeting instead of F2F due to Covid-19. “
Here is how it goes from receiving an inquiry to scheduling our Free Consultation:
We DO NOT do cold calls; we only RECEIVE inquiries. Once we receive a new inquiry, we either talk to them right then when we receive the first call or if the inquiry came through email or someone left a message requesting our services, we callback to get more information about their project and explain how we work including our design process and the possible fees associated with it. After the initial conversation over the phone if the client would like to move forward scheduling a free consultation, we take the next steps to do so.
Due to Covid-19 and out of respect to our client’s choices and for their safety, Like any other company nowadays, we made some changes and start giving options to our clients to do their “First Initial Free Consultation” , or their “Preliminary Design Meetings” where we present our designs and 3d model/ video animations and even for their “Preliminary Budget Meetings” online using Zoom platform or in person for a F2F meeting. It is a free consultation and It is up to them how they would like to receive it.
We even created new guidelines for our clients about how to gather the information and the legal paperwork necessary for us to do their Outdoor Living design such as Survey of their house or HOA / ARC documents , their wish list , budgets , ideabooks and property pictures and still work with us during Covid-19. We email our guideline along with our welcome message to each prospected client who contacted us for our Design-Build services.
Just like we have sent one to you, We then follow up with our Design Questionnaire to get more information about our client’s goals and specific expectations, their likes and dislikes etc. All of these happens before we even meet them so we can get to know them better and have a productive first consultation. We ask some optional days and times to meet whether for an online zoom meeting or on site F2F and we do our best to schedule their free consultation for a time that is convenient for them.
We will continue to respect our clients and their choices as described above as we believe it is still necessary to have those choices at the time being because so many people continue to work from home due to Covid-19 and may or may not want to jeopardize their families’ health and chose to do online zoom meetings despite the fact we use masks and keep our distances during F2F Meetings. It is not our call to make.
While most of our clients appreciate the fact that we are here to help them either way , whether they prefer online service to meet at the comfort and safety of their home or meeting with them in person for a F2F meeting with our masks on and keeping our proper distance , we understand that you did not like to be given that choice and took it all wrong as we understand from your claim as being persuaded to do one way or other.
Your Claim #2: “A Couple Hours before the meeting, I received a voicemail asking if we want to change the meeting to zoom meeting due to rain”
The key word here is “Due to Rain”:
For the nature of our work being described as mainly creating “Outdoor” Living Spaces, we do our F2F meetings at the actual site whether that will be a Frontyard or a Backyard Project. When/If it was storming all night long and we do have an early morning meeting such as your like 9 am and the rain continues or suspected that might be the case, we give a “courtesy call” to our clients to see if they would like to reschedule for another day or still would like to meet as planned even though we might not be able to go outside and do what we need to do as part of our consultation. Sometimes our clients act faster and we get the call from them asking us if we should reschedule our meeting due to rain because their yard being so muddy to walk on after an all-night long rain as they know their site conditions better than us. It may rain in one part of the town a lot more while very light rain could be happening somewhere else. This is just a common practice in our profession and considered to be an effort to give the best and timely manner customer service to our clients, to ensure that we can actually accomplish the ultimate goal of our free consultation time including seeing, walking and taking pictures of the site and brain storm ideas with the client as we look at each and every detail together and answer their questions.
Again, this was a courtesy call within an hour of our scheduled meeting time which was made as I was already on my way to your property around 8am and not couple hours before as you claimed to be. We do not bother our clients at 6am even if it is courtesy call. We also have enough experience to know that there is a chance that our clients might not get the message on time to call us back when we made the call and expect us to be there regardless , for this reason we do not change our scheduled meetings or not show up just because we left a message unless there is an emergency. I was on my way already by the time you called us back being really upset about our message which we do not understand your reasoning behind your madness as you could have said “thank you for the courtesy call but let’s keep our meeting as we planned “. I would have not been able to be there on time at all if I would have waited for your response. As you and I both know I was there on time and ready to give you our free consultation as promised and I even mentioned about the call you received from one of our team member being just a courtesy call and not intended to cancel our meeting or to make you upset to a point that you yelled at my staff on the phone without even listening her explanation about the intention of her call. We do not disrespect our clients in any way and expect the same in return, without open communication we can not work together as your project team , Client & Finelines, and expect to accomplish anything.
While we prefer to be on the top of our work and over communicate while we think of your comfort and safety at all times , you seem to not like to be given choices at all and taking all this offensive. We will not apologize for being proactive and over communicating and we will not change our proven communication system as most of our clients appreciate it very much so, especially during construction so they are always informed or making informed decisions when they are given choices or proper , timely manner information.
Your Claim #3: “Melda said she will send us some sample within our budget range so we can get sense of what we will get. Ended up, all the samples we received were over $60K. She said they did NOT do any project in $20-$30K and so do not have samples in this price range. This is just a shocker to us!!!”
When we have our free consultation meeting, some clients ask us to give a ballpark estimate after we brain storm ideas and my answer to that will be always that we need to do the design first in order to have specs to calculate the cost properly. As we all know everybody’s budgets and ultimate goals are different as well as their property characteristics in terms of architectural style or site conditions. We custom design every project and do not use cookie cutter approach, so yours would have been only specific to your needs, your budget, and your ultimate goals.
We are not a single trade company who deals with single element such as concrete as an example to give you a quick square ft price onsite for a patio extension. Outdoor Living Projects are complex projects and include many trades and design elements that needs to be put together for a realistic budget calculation. So there is no way to be accurate or even be closed to it based on just ideas discussed during our meeting.
Being a professional award-winning design-build Landscape Firm, we prefer true calculated estimates based on an approved design as opposed to throwing “guestimates with no obligation” so to say. We have a professional design process we go through to design either per your given budget or per your desired wish list. We help our clients to see the big picture, explore options and design not only specific to their goals and desired outcome but also being compliant with their HOA Regulations and City Ordinance. So, as you will understand it takes time to study the information we collected on site regarding to the site conditions and architecture of the house, through email communications, or from our search using online resources in order to design it properly. For this reason, we do have design fees associated with our services as we discussed with you starting from the moment you contacted us. We have sent our Design agreement for your approval following our consultation meeting through DocuSign on 09/22/2020 as we promised.
To help you understand our design-build process I offered you the following:
When you asked the same question, my answer to you was that I could NOT give you a ballpark estimate but I could send you couple of example of our work including their process from 2d design , 3d model/video animation, After pictures and tell you how much those projects cost to our clients so you can have an idea of our design-build process, quality of our design and construction work completed and associated overall cost. I also said that would be more realistic because they will be recently completed projects and not years and years ago then throwing numbers with no bases. I did not say that we will send you example of projects at a certain dollar amount but just as representation of our work to ensure you that we can design your project and deliver properly based on your own given budget or wish list following the same design-build process.
How we approach to designing just for you? Again that is a choice most likely you will not like to hear about it but we have to either design for your budget or for your wish list because there is no guaranty that your wish list will be in line with your budget. In another words, your budget may or may not be enough to cover the cost of your wish list items. We help our clients to marry the two by being realistic towards their expectations vs what they can afford and be open to phasing if needed.
Your Claim #4: “Eventually, the owner, Melda, arrived. From our conversation, we found out Melda does not have any design education or background, we hired designers to work for her but she is the ONLY one to meet with clients. It is NOT her own design. She then outsources the job to install the landscaping. “
When it comes to who I am and what is my credentials, or what kind of company structure we have I have to tell you that you got it all wrong and I do not know even how to my surprise as I answered all your questions kindly and very clearly during our meeting. If you had any doubt , I wish that you would have taken the time to read my bio on our website or ask further questions or simply read our reviews on Houzz.com to get to know me as a Landscape Designer before making such claims that I do not have a design degree or it is NOT my design etc.. We could even provide you references upon request.
Instead, you made the choice willingly to write this review with all these disrespectful comments and false claims with an intention to ruin my reputation as a designer without any reasonable ground to stand on and I do not appreciate them at all as I have over 25 years’ experience along with my formal Landscape Architecture degree & MBA to stand behind and working towards my RLA to add to my credentials soon. I did give you brief information about my self a Landscape Designer and Finelines Design Studio as a firm and how we work yet you seem to take it all wrong and twisted somehow.
Interviewing companies for your project is an essential part of the decision making process and not a waste of time. You can interview as many design firm as you choose to do so and you are free to select the designer you clicked with or the company of your choice but just because you do not want to pay their design fees and want more free service you have no rights to put such reviews to miss lead their potential clients in an effort to ruin their reputation as a designer or company in general.
This is called “dragging someone’s name through the mud “ and It is very unprofessional to publicly say false or bad things to harm someone’s reputation.
But you got something right , yes ,I personally make sure to meet with each and every client as the Owner and the Lead designer and manage the projects from start to finish to ensure my clients are well taking care of along with our other team members including designers and construction managers involved in the process. I am the lead designer so every design starts with me creating the concepts and involves our design team members to do the cad work , 3D modeling , take offs , admin to enter the estimates and our group of trusted trade partners who works like an in house team to execute our projects under our supervision as Finelines Team.
We are boutique style small Design Firm and our clients select us for their projects for this personalized / handholding project management style for a reason. They want to know someone will be there to take care of every detail important to them , inform them in a timely manner and they have one call to make when they needed no matter how complex their project or how many trades involved. Myself and everyone on Finelines Team , from admin who answers the first call to our designers who works with me side by side to create your ultimate staycation or our Trade teams on site who is doing the work go above and beyond to take care of our clients and their needs. We do not send out each project to different subs/trades for competitive pricing, we have the same teams goes from one job to another to complete our projects and not having them under our direct payroll keep our overhead down and we pass on the savings to our clients. Again, if this is not for you, we understand.
We trusted you when we did what we said we will do to help you with your decision-making process and even sent you our intellectual properties without a single thought. Trust is everything and to be valued and trusted team is our number one goal in our partnership with our clients so we can take care of them while we provide for our families.
As far as I am concern, my team and I , we did everything to serve you so far as a potential client at no charge to you and instead of saying thank you for our 1-hour free consultation for you to pick my brain , my honest answers to your questions, time & ideas exchanged, detailed design/project samples sent by emails taking the risk to be copied and implemented , in return you chose to write such a review which ensures us that we were not a good fit as a Client & Design Firm to work together in the first place.
No matter how hard we try we know we cannot make everyone happy. For all the reasons above, we can conclude that we are not the right company for you, and you are not the right client for us, so we wish you good luck with your project. We will also mail this letter to you as our formal response to your complains and false claims.
Respectfully,
Melda Clark
Owner/Lead Designer
On the behalf of
FinelInes Design Studio Team!
Anjalie Patel
平均評価：5つ星中 星5
We had a very positive experience with Melda and the Fine Lines Design Studio team. We love our new backyard space and have gotten many compliments. Melda spent considerable time with us on the design - she shared unique ideas and options to help us maximize the space in our backyard. The construction went smoothly, despite weather and inspection delays; Melda managed all of the contractors and inspected their work to ensure it was to our satisfaction. What we appreciated most about working with Melda is her commitment to customer satisfaction; with any project, there will always be issues / challenges. Melda worked together with us to make sure we were 100% satisfied, and we would highly recommend her and her team.
2020年7月20日最終更新日：2022年7月19日
FineLines Design Studioからのコメント：
It has been pleasure working with you and Rikesh on creating your new outdoor living space for you and your two beautiful girls to enjoy years to come. We will still be here to help you further enhance your outdoor experience. Thank you so much on behalf of our team!
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Melda's design transformed our backyard into a resort type setting and an additional living space. She was very hands on with the work and checked on progress almost daily. We love our new deck and remodeled pool!
The true worth of a contractor is demonstrated when things go wrong during construction (things are always going to go wrong) and once the project is completed. Melda has always worked to make things right and is very responsive.
2020年6月1日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Beth! I am so glad to hear that you are enjoying your backyard. We enjoyed working with you and Jann.
We appreciate your business and we are here to help anytime .
Best Regards,
Melda Clark
On behalf of Finelines Team !
We appreciate your business and we are here to help anytime .
Best Regards,
Melda Clark
On behalf of Finelines Team !
Melda and the team at FineLines were very collaborative in maximizing my outdoor space. They proactively alerted me both to any potential areas of concern and to places where we could reduce budgeted expenses. So happy to be able to enjoy my beautiful new outdoor space now that I’m spending so much time at home!
2020年5月15日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Erin. We truly enjoyed designing your outdoor living space and working with you. So glad to hear that you happy with the end results. I guess we were right on time completing your project so you can enjoy your beautiful outdoor space while working from home around these days. I am sure so many people wish they had done the same thing prior to Covid-19 to make their time at home more relaxing. .
We appreciate your business!
Best Regards,
Melda Clark
We appreciate your business!
Best Regards,
Melda Clark
HouzzUser-703539479
平均評価：5つ星中 星5
Melda and her team are very talented, dependable and professional! They delivered our landscaping project on-time and on-budget!
I would hire FineLines Design again and would highly recommend them!
2020年5月6日
FineLines Design Studioからのコメント：
Thank you so much Ahu! We hope that you are taking advantage of your beautiful outdoor space while working from home around these days. We are here to help if you need anything else.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Mark Yeh
平均評価：5つ星中 星5
We had such an amazing experience working with Melda and her team. Right from the start, communication was top notch. After our first design plan review meeting, we knew that Melda had listened to our wants and needs and addressed them in the detail design. Everyone at FineLines was always quick to respond to any questions or concerns. During the build phase, it felt like the project was on auto-pilot. We didn't have to do a thing other than marvel at the efficient progress of the construction. There were some delays and issues due to bad weather, but Melda and her team always took care of everything. When Melda visits her various project sites, she should walk around with a t-shirt that says "Don't worry. We got this!!" We truly look forward to working with FineLines again.
2020年3月3日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Mark. We truly enjoyed working with you and Thao and glad to see you happy with the end results. We hope that you will enjoy your new outdoor living space for years to come.
We appreciate your business!
Best Regards,
Melda Clark
On the behalf of FineLines Team.
We appreciate your business!
Best Regards,
Melda Clark
On the behalf of FineLines Team.
Lisa Pope
平均評価：5つ星中 星5
Melda did a fantastic job turning my ideas into reality! I had tried two other companies and did not feel they understood my vision or could deliver. Melda and her team provides exceptional customer service and I knew when to expect her team and was always upfront about any changes due to schedule ... usually weather related ! I travel for work and did not have the time to have to part time project manage everything. Melda was fantastic !
2020年2月25日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Lisa! It has been pleasure working with you.
We truly appreciate your business.
Best regards,
Melda Clark
On the behalf of FineLines Team!
We truly appreciate your business.
Best regards,
Melda Clark
On the behalf of FineLines Team!
Doug & Sarah Kubehl
平均評価：5つ星中 星5
Melda worked with us and developed a plan for our backyard renovation. She had very creative ideas. She was patient with us as we fine tuned the plan over several months. During the construction, Melda communicated very well with us. She came up with solutions to issues as they arose and showed a fantastic willingness to do what needed to be done to get things right. We love our backyard and so does our family and friends!
2019年3月9日
FineLines Design Studioからのコメント：
Thank you so much for the opportunity and the kind words! We truly enjoyed working with both of you on this project and look forward to hopefully working with you in the future. It is nice to hear that our construction management process worked seamlessly and it was not a hassle for you to deal with. Enjoy your beautiful backyard!
-Finelines Design Team
-Finelines Design Team
William Maddie
平均評価：5つ星中 星5
We have hired many contractors over the years with success but never to the level we experienced with Melda at FineLines Design. Our project thoughts and discussions began in 2016. During the initial meeting with Melda and her team, I could tell we were with the best designer and contractor. Melda's "getting to know us" questions gave comfort that it was our project and not just the contractors job. After three design changes and 18 months later, we began our outdoor living area. The supervision, communication and quality of work by her team throughout the process was at a high level. Quality and scheduling was not an issue with us. Briley and Zing were actively involved and very professional. We are very pleased with the final project and 5 stars to Melda and her team
2018年12月30日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Mr. Maddie! We loved working with you and enjoyed every bit of your project. We hope you're enjoying your beautiful backyard and look forward to working with you in the future!
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Allen Coleman
平均評価：5つ星中 星5
FineLines prepared a master plan for our property. We were able to tackle the front yard component at this time, and will work with them again when we're ready to execute the back yard. The office staff was efficient and communicated well in our dealings and Melda was a true professional in the execution and follow up as the job progressed. We're happy with the our FineLines project. (Maybe FLD can share some pictures of this project.)
2018年12月21日
FineLines Design Studioからのコメント：
Thank you so much for your kind words. It was such a pleasure working with you on this project and We are looking forward to working with you again in the future. We will be in touch to schedule photosoot in spring to capture the best shots of your beautiful front entry garden.
Happy Holidays !
Best regards,
Melda Clark
On the behalf of Finelines Team
Happy Holidays !
Best regards,
Melda Clark
On the behalf of Finelines Team
Traci Connell Interiors
平均評価：5つ星中 星5
After renovating our contemporary home in North Dallas, it was time to turn to the outdoors. With mature trees and a lot of overgrowth, we knew that the yard needed a modern overhaul and as an Interior Designer, I knew the look I wanted, but needed an expert to help develop the plan. Melda with FineLines was the perfect choice and we were amazed with her creative solutions. After fine tuning the plan, the implementation and installation was definitely the shining moment of the process. I would highly recommend FineLines Design Studio.
2018年7月4日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Traci! It has been pleasure working with you and Michael. We are so glad to be able help you with your project and truly appreciate the Oppotunity .
Best regards,
Melda Clark
Best regards,
Melda Clark
Jill Berg
平均評価：5つ星中 星5
We worked on our back yard for several years before stumbling upon Fine Lines. I interviewed several contractors, and Melda was the only one that came ready to share ideas with us! The team was great to work with. All our questions were answered promptly, change orders were a clear cut process, and when issues popped up- as they always do- Melda had ideas and suggestions for fixes/improvements. My back yard looks like a million bucks- I’m only sad it took us this long to do it!
2018年7月3日
FineLines Design Studioからのコメント：
Dear Jill and Jeff,
Thank you so much for the opportunity! We truly enjoyed working with both of you in this project and so happy to hear that you feel the same way about working with our team. It is nice to hear that our construction management process worked seamlessly and it was not a hassle for you to deal with. We are hear to help any time . Enjoy !
Thank you so much for the opportunity! We truly enjoyed working with both of you in this project and so happy to hear that you feel the same way about working with our team. It is nice to hear that our construction management process worked seamlessly and it was not a hassle for you to deal with. We are hear to help any time . Enjoy !
Melda and her team drafted and executed a landscape plan for us at the end of summer, and we couldn’t be more pleased. We initially selected Fine Lines because they specialize in master planning and were impressed throughout the process with their professionalism, communication, and thoughtful ideas to customize and meet budget needs. The consultation and implementation of the first phase of our project were efficient and hassle free, and we can’t wait to work with them again to execute the rest of our plans. We’ve already recommended them to many of our friends.
2017年11月4日
FineLines Design Studioからのコメント：
We really enjoyed working on your project & getting to know you along the way!
Thank you for giving us the opportunity to design your project and complete phase 1. We are excited to continue working with you. Thank you for the recommendations!
- The FineLines Team
Thank you for giving us the opportunity to design your project and complete phase 1. We are excited to continue working with you. Thank you for the recommendations!
- The FineLines Team
Alana sada
平均評価：5つ星中 星5
I know Melda Clark for several years now and this is the second time she helps us with a project and I truly think she is the best in Dallas! Apart from her amazing designs, she is a lovable person and very professional! I would recommend her 100%!
2017年5月4日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Alana! It has been pleasure working with you and Adrian again for designing another beautiful home of yours! I truly enjoyed designing every aspect of this beautiful garden , front to back including your secret garden :) I hope that you will enjoy sharing lots of happy memories with your family & friends for years to come in this lovely home. I cannot wait to do our photoshoot and share them with The Houzz community !
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Lisa Chadwick
平均評価：5つ星中 星5
It has been about a year since FineLines including Melda Clark who led the project along with all of her various crews completed my back yard project. It is hard to express how much peace, pleasure, exercise ie gardening, and beauty that my yard now brings to me. While I enjoyed my patio and outdoor kitchen before, there was a large part of my yard that was basically unused. Melda had a great vision, and she implemented that vision very well. She had crews lined up, and all of the people involved with the physical work did a great job. As with any project, there are issues, but Melda ensured that all issues were resolved in a timely manner. A year later, I have had no issues.
As many afternoons as I can, I sit on my patio and enjoy my yard and the sunset. The lighting that we implemented makes it look almost magical in the evening. All of my rock seating walls have tape lights installed below the seat rock, and it brings light to the ground level of the yard and patio while spotlights add light around the edges of the yard. The synthetic grass was also a great suggestion, and it looks so real - people ask me routinely what I do to keep my grass so perfectly manicured! Melda's creativity and vision became a reality. My yard is the perfect place to wind down from a business trip or day of conference calls!
I also have much more room to entertain, and based on the design, there are various areas where people can sit together and have a conversation. One of my favorite places to sit and look at the yard is around my firepit. I had a firepit before that had basically become unusable due to bad design. Melda removed that and used the gas line that was already in place to create a firepit that 8-10 people can sit around. It is great in the fall, winter and early spring. The fountain/urn also brings that peaceful, bubbling water sound.
I would highly recommend FineLines for any project that you have! My yard now brings me great joy, and I attribute that to Melda who had the vision and could implement the vision successfully.
2017年5月4日最終更新日：2017年5月4日
FineLines Design Studioからのコメント：
Thank you so much for such a detailed review Mrs. Chadwick! It makes us so happy to see our clients appreciating each and every design aspects of our projects the way we hope them to be. Your descriptions are telling the whole story behind our design.
I truly appreciate the time you put into writing this wonderful review about our work.
Thank you so much on the behalf of All FineLines Team members who contributed to the successful outcome of your project!
Best Regards,
Melda Clark
I truly appreciate the time you put into writing this wonderful review about our work.
Thank you so much on the behalf of All FineLines Team members who contributed to the successful outcome of your project!
Best Regards,
Melda Clark
Words can't describe how thankful we are for Melda, her creativity, hard work and honesty. Melda's magical touch made our backyard a favorite spot for everyone at home. Our backyard went from a concrete jungle to a beautiful oasis. Melda is a very reliable person, she followed throughout the project and made sure everything was completed to perfection, she even replaced some plants that didn't make it through the season. Thanks Melda.
2017年4月30日
FineLines Design Studioからのコメント：
Thank you so much Mrs.Chlone! It has been pleasure working with you and your husband. We are so glad to hear that you are happy with the end results and enjoying your new garden with your family and friends.
We truly appreciate the opportunity !
Best Regards,
Melda Clark
on the behalf of FineLines Team.
We truly appreciate the opportunity !
Best Regards,
Melda Clark
on the behalf of FineLines Team.
Kevin OBrien
平均評価：5つ星中 星5
We hired Melda to transform our home located between 13th and 14th hole at Riverchase Golf Course. Already having an incredible view, we asked Melda to create an outdoor masterpiece. Melda delivered indeed! Her masterpiece included virtually every feature you could dream of - patio cover, pergola, outdoor kitchen, amphitheater with firewall, outdoor fireplace, flagstone decks, water features, large stone pillars with dish planters, etc. We can easily entertain 30-40 people in our backyard. I highly recommend Melda for any outdoor project when you want a unique first class look. Thank you, Melda!
2017年4月20日
FineLines Design Studioからのコメント：
Thank you so much Mr. O'Brien. It has been pleasure working with you and your wife. We hope that you will enjoy your backyard for years to come. We will post your project pictures in our Houzz portfolio as soon as we have our professional photoshoot completed. I will be in touch.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
D. McDonald
平均評価：5つ星中 星5
Melda was on top of her game with our project. When issues arose, she made it a point to reach out to us and keep us informed every step of the way. The finished product is beautiful and we couldn't be happier with the design, clean up and installation.
2017年3月21日最終更新日：2017年3月23日
FineLines Design Studioからのコメント：
Thank you so much Mr. McDonald. It has been a great pleasure working with you and Mrs. McDonald. I hope you will enjoy your newly remodeled backyard for years to come.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Lisa Mullman
平均評価：5つ星中 星5
Melda and the FineLines crew transformed our backyard!! Previously an overgrown mud pit, its is now a beautiful, functional, modern extension of our living space....exceeding all our expectations!! Even our dogs love it!! She worked with us on pricing options to achieve our budget without sacrificing on the little details that truly brought it to life!! We are loving the outdoors, once again!! Thank you, Melda
2017年2月22日
FineLines Design Studioからのコメント：
Thank you so much Mrs. Mullman. It has been pleasure working with you and Mr. Mullman. We hope that you will enjoy your yard for years to come with your family and friends. We will post the pictures from our photo shoot on Houzz as soon as they are ready. Thank you so much again!
Pelin Hoskan
平均評価：5つ星中 星5
We upgrade our back and front yard with Fineline Design Studios. I can say that from beginning to end they have a very professional approach. Melda helped us to find out what we want. She is very detail oriented and patient. Our retaining wall increased and back yard leveled up, a wooden and concrete deck and stone steps built in and very large flowerpots have been placed. We also have five tress and flowers planted and sprinkle system updated. Everything they did for us are in a great harmony. I enjoy more and more while I am using my yards.
And when it comes to labor, her team is very professional and reliable. They did a great job with the least hassle and what ever we need for touch up they did it in couple of days time.
Some of the Melda’s suggestions was out of our budget but when we are ready to do them I would certainly hire them again.
2016年9月8日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Pelin. It has been a great pleasure working with you and your husband throughout your project. We hope that you will enjoy your backyard for years to come. We will be honor to help you again in the future.
Best Regards,
Melda Clark
on the behalf of FineLines Team
Best Regards,
Melda Clark
on the behalf of FineLines Team
Elif Hacibaloglu Cakir
平均評価：5つ星中 星5
We received a consultation for our front and back yard and loved the design options presented but had to postpone the project because of some other expenses. The design professional was very knowledgeable and patient with us. We will definitely work with her in the spring.
2016年8月26日
FineLines Design Studioからのコメント：
Thank you Elif! We enjoyed designing your Landscape Project and We will be happy to help you to bring it to life when the right time comes for you and your family.
Best Regards,
Melda Clark
on the behalf of FineLines Team
Best Regards,
Melda Clark
on the behalf of FineLines Team
shoe2000514
平均評価：5つ星中 星5
Melda and Kourtney of FineLines Design Studio were introduced and recommended to me by the people at The Nebraska Furniture Mart in Texas (NFM is owned by Berkshire Hathaway and NFM is the largest furniture store in the US). I grew up in Omaha and have a high degree of trust for NFM, and their recommendation of FineLines was right on.
My interest was to redo my back yard into a more livable and social area. I have no experience with home design, construction and contracting, so I wanted someone who could take the project from A to Z. Melda came to my house and came up with a design plan which we reworked a few times to exclude some things I didn't want and to include some things which I wanted to include in the project. Melda and Kourtney were excellent in all aspects of design, materials, scheduling, construction, as well as communicating on a consistent basis as to where they were in the process.
I am very pleased with the finished product and would highly recommend FineLines Design Studio.
2016年3月17日
FineLines Design Studioからのコメント：
Thank you so much for your kind words. It has been a pleasure working with you and your wife. We are excited to be continuing to work with you to enhance your outdoor living area with special lighting effects. Thanks for your business.
Melda and Kourtney
Melda and Kourtney
Bob Schaefer
平均評価：5つ星中 星5
We built a large front patio with FineLines and love the result. We get compliments from every visitor. Melda Clark was a joy to work with. We came into the project with lots of design ideas and Melda listened carefully and crafted a layout that blew us away.
2016年2月4日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Mr. Schaefer. It was pleasure to work with you in this project. We can not wait to the photo shoot in Spring to display your garden here at our Houzz profile and on our new website soon.
Best regards,
Melda Clark
Best regards,
Melda Clark
Jackie Santaella
平均評価：5つ星中 星5
Finelines Studio did a wonderful job helping us to create a perfect outdoor patio making a new living space for our family. Melda created a perfect design and was helpful every step of the way with our project.
2016年1月5日
Timothy Sarvis
平均評価：5つ星中 星5
My wife and I hired FineLines Design Studio because we had worked with Melda previously and were very pleased with the outcome of that project.
Both Melda and Kourtney were exceptionally patient with us throughout the design phase as we went through multiple iterations and design reviews until we felt it was right for us.
All the teams, from concrete, to masonry, and finally landscaping did an amazing job and we are very happy with the end result.
They listened to us very carefully and were able to ascertain what we were specifically looking for and did a great job explaining why things were done the way they were.
My wife and I cannot recommend FineLines Design Studio enough.
2016年1月5日
Garrett Vilven
平均評価：5つ星中 星1
The number one reason for redoing our pool and deck was to fix the leak in our pool, and redo the decking that was badly deteriorating. Melda came in, provided us a very nice design and assured us that they could fix our leak problem. So, we contracted Melda to do our backyard remodel.
I guess my number one complaint about Melda is while she does have good intentions, she does not do a good job advising on the practicality of her design. The concrete pads they placed down were like walking on an ice skating rink. We have young children so this caused a huge problem. They came out to fix this by laying some solution on that left streaks on the concrete.
Also, she doesn't seem to have much control over her contractors, and the concrete never looked right. After the whole process was finished we still had a leak. After numerous calls to fix it, and serveral leak tests out of our own pocket. We finally found the problem. THE POOL COMPANY FAILED TO ATTACH THE MAIN DRAIN TO THE SKIMMERS. So we waited, and continued to fill our pool up. They did not fix this problem until spring of this year! An entire year after construction.
The concrete job was far from what I would perceive a $70k remodel to be. Take a look at the pictures yourself. And ask yourself is this something I would be happy with? Oh ya, and the cracks that were on the pool surface have come back and we are losing more water than ever.
2015年10月16日
FineLines Design Studioからのコメント：
I would not be forthcoming by not taking shared responsibility for the problems that occurred during the course of this challenging project. Remodeling is, after, all a problem solving business and has many unknown facts that contribute to the success or the failure of a project when dealing with existing conditions. This is where, I believe, the misunderstanding of issues regarding this project lie.
I respect Mr. Vilven’s right to his opinion, but his recollection of the facts is not completely accurate. In the conditions he mentioned above, he forgot to indicate how badly his original pool gunite was constructed, which he witnessed himself during remodeling (Please see before photos below). It was a poorly constructed gunited pool consisting of more sand than concrete in the mix. Yes, while most of the pool leak repairs can be successfully resolved with the same applications we have used in this pool remodeling, such as stapling the crack prior to plaster (16 staples in this case), due to the existing conditions, the cracks are coming back. We were not contracted to rebuild the pool from scratch. We did our absolute best using all known techniques of the industry to fix this type of leak problem.
As far as the “badly deteriorating” decks and patios, they are a result of the existing soil conditions that I took very seriously during the design process (Please see before photos below). I created a new modern / sleek look that the homeowner was expecting for us to create with minimal possible future movements. The new patio and pool deck design is broken down into segmented concrete areas to prevent and/or minimize future cracks and needs for repairs by allowing individual movement of each pad without affecting the other areas. (Please see after pictures below)
As far as the finishing of the patios, despite the fact we offered serveral different material selections including textured concrete to minimize the possible slippery conditions, none of the materials passed homeowners’ approval due to being too busy with texture/pattern or cost. For the modern look they wanted to create, they chose to have smooth concrete finish with no texture at all. No matter how many layers of silica sand with sealer we applied, there is no guarantee that the smooth concrete will have enough texture to prevent slick situations when wet. We had no way of creating the look the homeowners wanted and guarantee that it will not require personal attention to this matter during their use of the areas at the same time. Anybody with a little understanding of what a smooth concrete feels or looks like will understand the situation we were facing with. Unfortunately, we have no magic wand and we are limited to what is available and possible in terms of materials approved by homeowner.
Other leak related issues have been addressed as they come up on at our expense. Some of it was even due to old plumbing bursting under concrete after the completion of remodeling, which they were clearly and contractually not our responsibility.
Per the leak detecting company, the issue with the detached main drain is some thing very rarely happens in pool remodeling, and in remodeler’s career, it has only happened 3 times, but possible. The pool company addressed the issue as well when it was discovered and extended their apologies for overlook.
The only issue left to fix in the spring was the mortar cracks as a result of with soil movements due the existing bad soil conditions. We recommended to the homeowner to let the soil expand and shrink before we repair them since they were continuing to happen. Homeowners agreed to wait until spring for us to come back and fix it so they can have fresh look on the pool for spring. Unfortunately, their pool and decks will continue to move and crack due the soil conditions, and sadly we cannot do anything about it.
I regret that we could not create a lasting relationship with this client. I take this extremely personally since so much of our joy is in the happiness of our clients when we present their personal design in their home.
But I must stand by our company and represent the facts.
We pride ourselves on our professionalism, integrity, and quality of work. Customer service is our #1 goal as our Customer Satisfaction awards and 17 5 start reviews here on Houzz.com are prove of my personal attention to each and every project from start to finish.
This was a beautifully finished hardscape project down to every detail. The clients were very nice people, and makes all this even more upsetting. We never turned our back on them and handled every upcoming issue they brought to our attention. With numerous attempts and immediate responses to inquiries, we were very surprised that we could not meet any satisfaction with offered solutions.
If you love our designs, have read all our reviews and this one made you hesitate to contact us, we understand and are disappointed that such damage can be done on social media. We will gladly offer you contacts that you may reach out to personally. We can walk you through our renovated gardens so you can see the results of our completed projects.
Please don’t hesitate to contact us if you have any further question regarding our Design-build process.
Best Regards,
Melda Clark
On the behalf of FineLines Design Studio Team
I respect Mr. Vilven’s right to his opinion, but his recollection of the facts is not completely accurate. In the conditions he mentioned above, he forgot to indicate how badly his original pool gunite was constructed, which he witnessed himself during remodeling (Please see before photos below). It was a poorly constructed gunited pool consisting of more sand than concrete in the mix. Yes, while most of the pool leak repairs can be successfully resolved with the same applications we have used in this pool remodeling, such as stapling the crack prior to plaster (16 staples in this case), due to the existing conditions, the cracks are coming back. We were not contracted to rebuild the pool from scratch. We did our absolute best using all known techniques of the industry to fix this type of leak problem.
As far as the “badly deteriorating” decks and patios, they are a result of the existing soil conditions that I took very seriously during the design process (Please see before photos below). I created a new modern / sleek look that the homeowner was expecting for us to create with minimal possible future movements. The new patio and pool deck design is broken down into segmented concrete areas to prevent and/or minimize future cracks and needs for repairs by allowing individual movement of each pad without affecting the other areas. (Please see after pictures below)
As far as the finishing of the patios, despite the fact we offered serveral different material selections including textured concrete to minimize the possible slippery conditions, none of the materials passed homeowners’ approval due to being too busy with texture/pattern or cost. For the modern look they wanted to create, they chose to have smooth concrete finish with no texture at all. No matter how many layers of silica sand with sealer we applied, there is no guarantee that the smooth concrete will have enough texture to prevent slick situations when wet. We had no way of creating the look the homeowners wanted and guarantee that it will not require personal attention to this matter during their use of the areas at the same time. Anybody with a little understanding of what a smooth concrete feels or looks like will understand the situation we were facing with. Unfortunately, we have no magic wand and we are limited to what is available and possible in terms of materials approved by homeowner.
Other leak related issues have been addressed as they come up on at our expense. Some of it was even due to old plumbing bursting under concrete after the completion of remodeling, which they were clearly and contractually not our responsibility.
Per the leak detecting company, the issue with the detached main drain is some thing very rarely happens in pool remodeling, and in remodeler’s career, it has only happened 3 times, but possible. The pool company addressed the issue as well when it was discovered and extended their apologies for overlook.
The only issue left to fix in the spring was the mortar cracks as a result of with soil movements due the existing bad soil conditions. We recommended to the homeowner to let the soil expand and shrink before we repair them since they were continuing to happen. Homeowners agreed to wait until spring for us to come back and fix it so they can have fresh look on the pool for spring. Unfortunately, their pool and decks will continue to move and crack due the soil conditions, and sadly we cannot do anything about it.
I regret that we could not create a lasting relationship with this client. I take this extremely personally since so much of our joy is in the happiness of our clients when we present their personal design in their home.
But I must stand by our company and represent the facts.
We pride ourselves on our professionalism, integrity, and quality of work. Customer service is our #1 goal as our Customer Satisfaction awards and 17 5 start reviews here on Houzz.com are prove of my personal attention to each and every project from start to finish.
This was a beautifully finished hardscape project down to every detail. The clients were very nice people, and makes all this even more upsetting. We never turned our back on them and handled every upcoming issue they brought to our attention. With numerous attempts and immediate responses to inquiries, we were very surprised that we could not meet any satisfaction with offered solutions.
If you love our designs, have read all our reviews and this one made you hesitate to contact us, we understand and are disappointed that such damage can be done on social media. We will gladly offer you contacts that you may reach out to personally. We can walk you through our renovated gardens so you can see the results of our completed projects.
Please don’t hesitate to contact us if you have any further question regarding our Design-build process.
Best Regards,
Melda Clark
On the behalf of FineLines Design Studio Team
We hired FineLines Design Studio to develop a landscape plan for our new construction home on a large 4 acre property. Melda and her team did an amazing job and we are so happy with what we received. She is very creative and listens very carefully to what you are looking for. I can't recommend her enough and I would hire her again.
2015年5月11日
FineLines Design Studioからのコメント：
Thank you so much for kind words Mrs. Peters.
We do appreciate your business!
Best Regards,
Melda Clark
We do appreciate your business!
Best Regards,
Melda Clark
Travis Matthews
平均評価：5つ星中 星5
Our back yard looked like a cement parking lot with pool in the middle. Now it looks like a spa at a high end resort. We love our backyard!! It was truly transformed!! Melda did an amazing job with our back yard project.
2015年2月19日最終更新日：2015年2月24日
FineLines Design Studioからのコメント：
Thank you so much Travis! I hope you will enjoy your new transformed backyard long years to come.
Precision Builders
平均評価：5つ星中 星5
Great experience!
I would definitely recommend FineLines Design Studio to others. They delivered a quality design at a fair price. Designer was very knowledgable about all materials.
Michael Cannaday
Precision Builders
2015年2月16日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Mr. Cannaday. We are looking forward to working with you again on your next project.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
We hired Melda and her team to design a plan for our front and back yards. She was truly great to work with; she listened to our ideas and needs. My husband and I had conflicting ideas of what we wanted. Melda was able to combine our ideas and bring in her perspective, resulting in one amazing plan. She was able to give us a dream plan that fit our budget to get the look we wanted. We highly recommend Melda!
2015年2月15日
FineLines Design Studioからのコメント：
I am so glad to hear that we were able to help you with your dream project It was a pleasure working with you and your husband as well. Please keep us in mind for your future projects as well.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
mplmitchell
平均評価：5つ星中 星5
Melda and her team at Fine Lines were a dream to work with. She is a very gifted landscape designer and provided multiple options and recommendations on how to reconfigure and improve the look of our front yard and home entrance. She and her team were involved from start to finish. She visited the site multiple times to check on progress.
Fine Lines did the job on time, on budget and on specs even with a weather delay. Now our front yard showcases the beauty of our home and provides an inviting and warm entrance.
I would recommend Melda and Kourtney and their team without hesitation.
2014年12月3日
FineLines Design Studioからのコメント：
Thank you so much for your kind words Mary!
It has been a pleasure working with you and Mike on this project.
We will post the rest of the pictures on our Houzz Profile soon.
We appreciate your business!
Best Regards,
Melda Clark
It has been a pleasure working with you and Mike on this project.
We will post the rest of the pictures on our Houzz Profile soon.
We appreciate your business!
Best Regards,
Melda Clark
Dona Rosene Interiors
平均評価：5つ星中 星5
FineLines Design Studio did an outstanding job of remodeling and finish out on a project with my clients the Lancaster's in North Dallas. They executed the details with precision and care from start to finish. This project was one of updating a 1980's home and included the Entry, Living Room and Dining Room as well as converting part of a garage to the client's art studio with a great seating and storage loft area in the attic. The project not only included updating the existing rooms but the addition of space and expanding the outdoor living area into an amazing oasis!! I highly recommend the team of FineLines for any project and look forward to working with them on the next phase (kitchen and family room) on this on-going project!
2014年8月7日最終更新日：2015年3月13日
FineLines Design Studioからのコメント：
Dona,
Thank you so much for your kind words and the opportunity to collaborate with you on this project. With your exceptional eye for color and material selections, we were able to complete the transformation of the Front Entry , Living room and Den areas up to our client's satisfaction. We are looking forward to working together again for the next phase to complete this on-going project! Thanks for sharing these beautiful pictures...
Best Regards,
Melda Clark
Thank you so much for your kind words and the opportunity to collaborate with you on this project. With your exceptional eye for color and material selections, we were able to complete the transformation of the Front Entry , Living room and Den areas up to our client's satisfaction. We are looking forward to working together again for the next phase to complete this on-going project! Thanks for sharing these beautiful pictures...
Best Regards,
Melda Clark
Melda Clark transformed our front yard from boring to spectacular. Her ability to envision and design a much more usable front yard far surpassed our expectations.I would highly recommend Melda and her team for any landscape project.
2014年6月15日
FineLines Design Studioからのコメント：
Thank you so much for allowing me to be part of your project Mrs. Garrity. I really enjoyed working with you and Mr. Garrity.
I hope you will enjoy your yard for years to come!
Respectfully,
Melda Clark
I hope you will enjoy your yard for years to come!
Respectfully,
Melda Clark
TONI PALMER
平均評価：5つ星中 星5
Seems to be a very competent design firm. will work to achieve your goals and create a unique garden. Lovely experience.
2014年4月6日
lantern2gdan
平均評価：5つ星中 星5
We hired Melda Clark for our almost zero lot line backyard. She was creative, attentive to our requests, time and cost efficient. After our first meeting she came up with 3 different designs. We picked one, with some modifications from the other two. Not only did she used our backyard efficiently, it was transformed from a dull space to amazing backyard retreat! Throughout the whole process, she let us know what can be changed before the project is finalized. Choosing the trees and bushes was the hardest part for me. She has an excellent knowledge about the plants suitable to Dallas climate, hardy, low maintenance and most importantly, beautiful and unique looking! Now we have a backyard impressive and relaxing to look at as well as additional areas for sitting, relaxing, cooking, eating and playing. I strongly recommend her. A true professional with cheer and positive attitude.
2013年11月6日最終更新日：2013年11月6日
stlancaster
平均評価：5つ星中 星5
Melda Clark and her team have been a delight to work with, inspirational in their designs and able to think out of the box thus making them affordable for our budget. They are on the project with daily oversight, their teams are respectful of us living here during the project, the premises are kept clean, the workers are courteous and professional.....I am actually going to miss everyone when they are finished! All the neighbors love what they have done to our home and want to hire them too!
2013年7月26日最終更新日：2016年3月13日
FineLines Design Studioからのコメント：
Thank you so much for your kind words about our team Susan! It has been pleasure to work with you and Mark . I can not wait to finish your project and post our pictures on our Houzz profile.
Best Regards,
Melda Clark
Best Regards,
Melda Clark
Melda Clark of FineLines Design is extremely creative with top-notch project management skills. She transformed our ordinary DRAB front yard into an extraordinary FABulous extension of our home, with natural river rock beds, large flagstone bridges and beautiful plants and shrubs. We are extremely satisfied with all aspects - and are beginning to work with her on a backyard transformation!
2012年11月20日
Our project involved designing an outdoor "kitchen" and patio for our small backyard. After telling Melda Clarke what we wanted, she was able to draw up several great ideas to choose from. She helped us tweek the plans when something didn't turn out the way we were thinking and was always responsive to our calls and needs. Everyone she had working on this project was likeable and easy to work with, so we couldn't have been happier. Her attitude was always cheery and she never seemed to get upset about anything, always able to come up with a new plan when something did not agree with our city code, which was quite stingent! She helped us stay within budget, showing us several ways something could be done at different price points. We love our back yard and are still amazed that she was able to create so much out of a small area, including plants in the yard that are pretty year round.
2012年11月15日
crestbrook
平均評価：5つ星中 星5
Melda Clark was hired to design our backyard, including landscaping, hardscaping and a large pool. She is a consummate professional. She is creative, open to suggestions and offers alternatives. She does very high quality work with excellent attention to detail. She has a drive for results that we liked very much. We would highly recommend her to anyone.
2012年11月15日
Melda is a gifted landscape and hardscape design artist. We are so happy to be working with her on our backyard and patio renovations. This is our second experience to use her. She has great subcontractors which do exceptionally work. We are happy with the progress being made on our project and appreciate the extra detail taken in every aspect of the work.
We are having our patio covered with a new roof and a stone wall and fireplace installed, a new patio extension from the pool with a covered pergola and a sitting wall surround. On our lower yard, a new circular patio with a sitting wall is being constructed. Walkways and extensive landscape throughout the property is being installed as well. She tied everything together to make it match our original house construction. We highly recommend her services.
2012年11月10日
Melda is a wonderful artist when it comes to exterior design, using beautiful variations of plantings and well designed hardscapes. She has completely redesigned our front and backyards and we are absolutely thrilled with how everything turned out. She redesigned our boring bed lines, reworked our existing beds (without just scrapping the useful existing plants/trees), build 2 different arbors (including a curved single beam arbor), designed our pool and added 2 bubbling water features.
Melda is so easy to work with, and she really listens to what you want...and she gets it. She'll put on paper, what you dream in your mind, but can't quite express.
Thank you Melda, and anyone who has a chance to work with you will be very luck indeed.
Sincerely,
Nelson Elkins
2012年8月25日
justinacker
平均評価：5つ星中 星5
I have worked with this company on multiple projects. Melda is was one of the most talented designers i have had the pleasure to work with. From the long term structural-to the finest cosmetic details on her job sites-very impressive.
2012年6月13日最終更新日：2013年9月6日
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