Fisher Custom Homes

Mr. Paylor, our sincerest wishes are that you join our “family” of extremely happy clients. Having a reputation as an exemplary luxury custom home builder for over forty years in North Scottsdale, we regret that you are our first 1-star review. We pride ourselves on our expertise, professionalism and client satisfaction. Being in the customer service industry yourself, we know you understand the importance of reviews like these and consumer recommendations.
To clarify some of your concerns, we would like to explain that the neighborhood in which your home is being built does not allow work on the weekends. As a preferred builder, we strictly follow HOA guidelines not only because of our professionalism, but to also ensure our clients do not receive fines from the HOA or complaints from their future neighbors. During the work week, our trades were onsite every day from the inception of this project.
Your home, specifically, is an authentic adobe build. This means the materials for the structure alone weighs 100 times more than your neighbors’ traditionally-built wood-frame homes. To compare the process, and therefore timeline, between the two builds is unfair. Considering unprecedented labor shortages in the industry, especially in Arizona, we would like to offer our appreciation to the masons that did a splendid job in quality and time. Other industry professionals agree.
The change orders throughout your project were due to details that were not included on the initial plans provided to us at the time your budget was compiled. Again, the authentic adobe build required intricate details to make an accurate (unchanging) budget. We apologize you did not understand this, as we took extra time to make sure you understood the budget was an estimate with allowances to accommodate the actual costs in the field as the project progressed.
Despite your feelings now, near the end of your project, we know beyond a shadow of a doubt that you will love your home for many years to come. The design is beautiful, and the quality of the craftsmanship is unsurpassed. Fisher Custom Homes continually strives for the highest quality of our product and the highest satisfaction of our clients. Indeed, we live and work near our clients. They become our neighbors and friends – our family.