McDaniels Kitchen and Bath

I have been working with Vanessa and have found her very helpful and always concerned about every detail of my project to come. She always has such a wonderful smile.

Before embarking on a full kitchen renovation, I did significant research. McDaniel's advertises a stress-free, full-service process, and since I’d never been through a home reno before I figured this was my best option. McDaniel’s was great during the sales process. After which the greatness, or even adequacy, stopped. The first cabinet I opened on delivery was damaged on both the frame and the door. The next cabinet opened was the sink cabinet. It was the wrong cabinet. The other large cabinet, for the built-in microwave, was also ordered incorrectly. Lower cabinets came unfinished on top and end cabinet unfinished on the sides. As the project went on, it was clear the measurements were not thorough, and every modification costs precious time and money. Every single cabinet in my kitchen has dents or pitting. I expected that a small amount of cabinets would arrive with scratches or minor damage, I didn’t realize every single one would! The quality does not reflect the price of $12k cabinets. My stove, which was ordered and paid in full, never came. I cancelled it after waiting 4.5 months. In sum: the value for money is not there. I dealt with the same level of stress, frustration and contractor modifications I would have with a big box store, but it cost me roughly 60% more. McDaniel’s is a sales company, nothing more. If you know that going into it, you are far better off than I am.

Remodeling your home is one of the biggest – and most expensive! – decisions a homeowner makes. When my husband and I finally decided to take the plunge and remodel our kitchen and master bathroom we started out by getting referrals from friends and relatives and attending the Lansing Home Show at MSU. After narrowing the list of contractors down to a manageable five, we began the process of talking specifics with each. Everyone we consulted was friendly, professional, and competitively priced but when we got to McDaniels and met Nicole Dagen we knew our search had come to an end! From the moment we met, Nicole shared our excitement and truly listened to us. Not only is she a gifted designer and consummate professional, she’s a wonderful person who obviously cares about her clients and is genuinely invested in her work. I can say unequivocally that it was Nicole’s skilled guidance that transformed our ideas into sophisticated reality and we feel very blessed to have had her in our corner. With Nicole representing McDaniels and Dave Feldpausch as liaison with their partner Granite Construction, I don’t think we could have asked for a better experience. Our project manager, Jeremy Craig, was absolutely awesome, stopping by regularly and checking in via text. He answered all our questions, monitored progress, and always had his finger on the pulse of the project. To McDaniel’s credit, everyone we met along the way was friendly and helpful – and the work crews all cleaned up after themselves (YAY!!) – special kudos to Allen and James who were especially wonderful!!! So, here’s the bottom line – if you’re considering remodeling your home put McDaniels at the top of your list, you really need go no further!!!

We pondered a kitchen remodel for nearly seventeen years but when we decided to get the job done, we selected McDaniels Kitchen and Bath & Granite Construction Co. to do the job. Aaron was out designer; he listened to our design wish list and advised us on keeping costs to our budget constraints. Terry was our job site supervisor and considered every persnickety detail that we pointed out for change/review throughout the construction process. The workers were prompt, respectful, cleaned up the workspace and communicated what they were doing along the way. We were very impressed with the way our kitchen remodel was handled - so much so that we added some additional remodeling work to one of our bathrooms. We cannot say enough about Terry; if there is another remodel job, we would want Terry as our job site supervisor again! If there were just one recommendation for a future remodel, it would be to be certain of new refrigerator measurements before settling on cabinetry i.e., leaving enough space/clearance for the opening and closing of fridge doors...choose and measure appliances with help of designer to avoid snafu. Fortunately, we found refrigerator that worked out well for our kitchen design and we are very satisfied customers!

My self along with several other professional designers visited McDaniel’s Kitchen and Bath in Lansing Michigan. Our goal to learn why McDaniel's gets the recognition they get. How efficient they are etc.. Dan took us on a tour of one of their current and larger projects. I immediately noticed how he has trained his crews to never leave a screw gun or other tools on top of cabinets being installed. A best practice which is also part of being neat and clean in customer houses. He opened the cabinet to prove its cleanliness.

What can we say? We had a great experience with McDaniels Kitchen and Bath and the Granite Construction Company. From the beginning, Dave took us under his wing and walked us through the design process. He was able to translate what we were saying and we found just the look that we wanted. Every aspect was done on time or earlier than projected. They went above and beyond in many circumstances (especially, Jeff). Terry and Rick were excellent, too. They kept us informed and they were there when they said they would be. We had a wonderful experience and wouldn't hesitate to call them with any other remodeling project in the future.

My mother told me that she wanted McDaniels to do the total remodel for her main home bathroom. We will NEVER use them again. The sales rep who supposedly had all kinds of experience, boasted about having pictures on Houzz, didn't come out not only twice but three times to measure for a new vanity, tile for shower and bath and toilet. The tile work was wonderful but they used an outside contractor for the bath/shower. However the rest of it was a disaster. The measurements the designer took were wrong! The vanity was too high and after everything was cobbled together, we couldn't open the faucet only half way because of the wrong measurements and it hit the overheard medicine cabinet. When I took this up with the owner for my 70 year old mother, he was ridiculous to work with and rude. No offer to correct the errors at a discount after spending about $7000.00. He was totally unprofessional and not at all willing to rectify THEIR errors. We have since used local contractors in our small community in a kitchen remodel and that was a seamless remodel. I would not recommend McDaniels for anything! They will not stand behind their work!

The design phase went well, however, afrter eight weeks, the $8,000 cabinets were delivered (and paid for) but had flaws in them. Replacements were ordered and it took ANOTHER six weeks for delivery. Meanwhile, McDaniels left the flawed cabinets in my family room. When we finally received the new cabinets I called and was told they would investigate why it took so long for the replacements. I have never received a call or a reason for all the delays. Poor customer service.

Wonderful experience working with Don Jessup and Mekisha Johnson. Designed kitchen remodel , using our requests and suggestions as a base, but making improvements to our ideas. Product was shipped on time and was exactly as promised. Kitchen is beautiful!

This is my first negative review ever, and I'm compelled to write in hopes that others might avoid our experience. the mcdaniels sales staff are polite and their showroom is nice. we chose mcdaniels because they were the only area outlet carrying cabinets that we wanted to update. the rep. took measurements and pictures to get a match, but the delivered cabinets were the wrong size and a different design, and they came in 4 weeks after the promised date of shipment. their mistakes were not acknowledged and instead we were asked if we wanted to order more cabinets for other rooms we were renovating. invoicing was promised to be adjusted for the incorrect orders, and instead the invoicing includes returned items. we've made the best of the styling mismatch and are now forced to return everything that just doesn't fit right. they're no longer returning phone calls or emails so we're left to determine how to match the invoice with the items we actually accepted. once our renovations are settled we'll attempt to sell the cabinets we kept start over with any other supplier.

From design to completion, all involved were professional and meticulous. I am quite satisfied with the end result. In particular, the back splash installation was quite labor-intensive. The two craftsmen worked quite well together in accomplishing the detailed task.

We had high hopes for McDaniels, based on positive reviews from family members. Sadly, they don't seem to take much interest in responding to clients anymore. Jim L. came to our home to discuss replacing our kitchen counter tops. He seemed friendly and knowledgeable, and promised to send an estimate as well as schedule someone else to come and take exact measurements soon. Two months later, no estimate received and no measurements have been taken. We have left 3 voice mails, and sent two emails requesting follow-up, and no one has bothered to respond to us. It's been a frustrating experience, and now our kitchen remodeling is way behind schedule.