They were very knowledgeable and very professional.
Prior to doing the work they came out, took a look around, and noticed that some of the information that had been provided by MassSave wasn't 100% accurate, but they still agreed to stick by the estimate. They went over the basics with me, especially about how to prepare, which was helpful.
The project manager, Seth, was great. As they were going through and blowing in the insulation, which took about 4 days (weather was a factor), they found some rot in the side of the sun room. They had started to insulate that area when a worker noticed that there was a problem, so he stopped work and let me know immediately.
Seth took a lot of pictures of the area in question and also of the area where he thought the problem started. He took a lot of time investigating, which I really appreciated. After he emailed the photos, I forwarded them on to a vendor in order to provide information about the problem.
The Dolphin team worked through the snow and some pretty cold weather. Our siding is very old and brittle but they were able to follow through with the insulation with much less (very little, in fact) damage than I expected.
The team was really nice and well-mannered. They were in and out of the house a lot but kept the doors closed and the rugs clean.
There were a couple of instances where the insulation had actually blown into the house and when that happened, they tried to clean up as thoroughly as possible. It was a bit of a mess under the sink and there was A LOT of cellulose in my bedroom. They weren't able to clean up 100% (I still find a piece of cellulose from time to time). But then again, I admit my house isn't exactly immaculate, which didn't make clean up easy.
They were very professional about the mess, taking full responsibility, and Seth felt bad that it had happened. It wasn't really the company's fault; it can happen where walls are weakest.
Seth was present the whole time and made sure everything went smoothly.
I am still surprised about how much less street noise there is and how much warmer it was right after they finished. I am a 100% satisfied.
